Verify the message before you respond

You may sometimes receive messages offering support with loans, refunds or other banking services. While some messages may appear genuine, they could be from fraudsters impersonating trusted organisations, including Emirates NBD.

These messages may appear after you’ve searched online or shown interest in a service. They may include:

Individuals claiming to represent Emirates NBD
Offers to help with loan approvals or services
Requests to share personal details or documents
Links asking you to confirm or complete a request
Requests for payment before a service or approval is processed

Emirates NBD will never ask for upfront payments for loan approvals or insurance.

To help keep your banking secure:

Confirm offers directly through our official channels or check our website
Visit a branch or contact us if you’re unsure about anything
Never share personal details or documents before verifying who the request is from
Don’t click on links or make payments through unexpected messages

A simple verification can help protect your account and personal information.

Report suspicious activity

If you suspect fraud or notice any unusual activity on your account, contact Emirates NBD immediately through the official channels.

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