Setting up a direct debit for loans

Set up direct debit to pay your Emirates NBD loan from an account with another bank

UAE Direct Debit System

The UAE Direct Debit System (UAEDDS) allows customers to set up automatic payments for their Emirates NBD loan using an operative account held with another bank in the UAE.

You can set up Direct Debit Authorization (DDA) for your loans using:

A physical DDA form
A DDA form via UAE PASS

Setting up a UAE Direct Debit

If your loan is with another bank, initiate a request through the bank where the operative account is held. The relevant bank will then forward the Direct Debit Authorization to Emirates NBD.

If your auto Loan and personal Loan is with Emirates NBD, but your salary is transferred to another bank, you can set up direct debit using one of the following channels:

UAE Direct Debit options

Fixed payment

For the Fixed Amount option, the agreed EMI amount with the Bank will be debited from your account on each due date, as per the Direct Debit Authorization (DDA). The customer may, where applicable, define minimum and/or maximum limits for the debit amount in accordance with the agreed mandate.

Variable amount

For the Variable Amount option, the amount debited may vary. The customer may define a minimum and/or maximum limit (“cap”) for each debit under the Direct Debit Authorization. If you decide not to agree a cap, the creditor is authorised to determine the amount to be debited from the customer’s account. The paying bank shall not be held liable for any disputes between the customer and the creditor in relation to the debited amount, except in cases where the agreed cap if any, has been breached.

Cancelling a request

You will need to submit a written request to the lending bank to cancel your direct debit facility. The cancellation may take up to 5 working days.

For loans with Emirates NBD, DDS cancellation is automated for matured loans. In case of changes to repayment accounts, the old DDS is cancelled by the Bank prior to the new DDS account being set up.

Set up direct debit for an Emirates NBD loan or utility bill

You can also set up direct debit to pay your Emirates NBD loan instalments, credit card bills or utility bills. Learn more here.

FAQs

Is there a forum where I can raise complaint related to direct debit?

Will my account details for direct debit be shared or made available to a third party?

The details of your direct debit will not be shared with a third party without the written consent of the Central Bank of the UAE.

Will lenders and bankers have access to my personal information when I set up direct debit?

Lenders and bankers will have access only to the details that you will provide in the Direct Debit Authority form for the specific Direct Debit Authority that has been requested to be set up.

Can I decline the direct debit option and opt to pay only by post-dated cheque (PDC)?

No, all payments can only be made using direct debit. Landing institutions should not accept post-dated cheques. If any institution demands that you pay using a PDC, then you should immediately report it to the Central Bank of the UAE. Please visit http://www.centralbank.ae for more information.

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