Are you struggling financially?

If your circumstances have changed and you can’t pay your loans or mortgage, reach out to us

Let us help you through tough times

We understand that circumstances can change and that this can sometimes affect your financial wellbeing and capacity to repay your dues. If you’re struggling with your personal loan, auto loan, home loan or credit card payments, please reach out to us. We’re here to support you.

Our team will help you with tailor-made solutions taking into consideration your changed circumstances. We can make your repayment schedule manageable so you can settle your debts over an acceptable and agreed time period.

It’s important to take things in hand as soon as possible as non-payment and late payment of dues will result in accumulation of monthly charges and this can also affect your credit history with the Al Etihad Credit Bureau (AECB). On the other hand, timely payments will help maintain your credit score and avoid any further impact to your credit worthiness.

Please note that as per UAE Central Bank regulations, Emirates NBD is obligated to report all accounts under debt to the AECB.

How you can reach us

In case you have any collection queries and wish to talk to us, please reach out to our Financial Remediation team using one of the ways below. We'll be happy to discuss all your debt issues and offer debt counseling so you can manage your liabilities better.




Need an authorisation letter?

You may need to appoint a representative to assist you if you're not in the country or can't make it to the bank. You can print one out from here.


Financial literacy

We've put together a series of articles on our #moneywise pages to help you learn how to put your money to the best possible use and make responsible financial decisions. 

Some of the the topics we cover include managing your money after a job loss, the 50-30-20 rule of personal finance, the five essentials of personal finance management, how to get out of debt and how to avoid debt among others.

Understand your expenses

Analyze your finances and restructure your spending to see how you can save more and clear your debts faster. Our budget calculators give you a clear overview of your expenses and let you plan better.

Debt service partners

At Emirates NBD, we authorise debt service partners to carry out collection activities on our behalf. These partners engage with customers who have defaulted, to settle their liabilities with the bank. Once an agreement is reached, the bank issues a settlement letter and the customer deposits the agreed amount in the bank by any of the means below:

  • Deposit to the customer’s Emirates NBD account linked to the liability
  • Deposit to an Emirates NBD Cash Deposit Machine
  • Transfer of funds to Emirates NBD’s Collections Suspense Account (number 135450253880001)

The loan agreement ID or credit card number must be stated correctly while making a deposit or transfer, to avoid any inconvenience.

For confirmation of the payment, the customer can email us with the advice slip and relevant details.

Fees and charges

Your fees and charges will be based upon your banking package and the products you hold. Click on the links below to learn more:


Yes you can, by paying off your debt.
A higher cost of borrowing can increase your debt burden ratio. Informal sources or lenders can often charge high rates of interest which can take your debt burden ratio up.
Missed payments, bounced cheques, having too many credit cards and loans, using your entire credit limit are all factors that will hurt your score.