Start your banking journey with the leading bank in the region.
Discover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Discover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Here’s all the support you need to resolve payment issues you may encounter with your card. If the transaction on your credit or debit card is not one you made, or if you have been a victim of fraud, we may be able to help you get your money back.
All you need to do is raise a dispute and fill in this form as soon as you discover the fraud or disputed transaction and email it to carddispute@emiratesnbd.com.
We can address issues within 30 days of the account or credit card statement date.
Noticed a suspicious transaction?
Don’t worry, we’re here to help. Before you report the transaction to us temporarily block your card through Mobile Banking or Online Banking, then do these simple checks:
If you still don’t recognise the transaction, please go ahead and permanently block your card through your Mobile app or online banking and report the transaction to us using this form.
Problem with a subscription or a recurring payment?
If you are facing an issue with recurring billing, subscription, card rental hotel reservations already paid or cancelled however merchant has still charged the card, first temporarily block your card as compromised or fraud to stop any further transactions through Mobile Banking or Online Banking and then contact the merchant with your request. This will help speed up the refund to your card.
If the merchant won’t honour a valid request, permanently block your card through Mobile or Online Banking and report the transaction to us using this form.
Paid for goods or services that did not arrive?
If you’ve paid for goods or services that didn’t arrive, first contact the merchant with your request and proof of payment such as invoices and point of sale receipts. If the merchant won’t honour a valid request, you can report the transaction to us using this form.
Returned goods or services and not received a refund?
If you’ve cancelled or returned something or have not received an agreed refund, first contact the merchant with all relevant proof such as invoices and refund receipts. If the merchant won’t honour a valid request, you can report the transaction to us using this form.
Charged the wrong amount or more than once?
We can help you resolve the following issues:
In any of these cases above, just contact the merchant with your request and all relevant proof such as invoices and refund receipts.
If the merchant is unwilling to honor a valid request, you can report the transaction to using this form.
Issue with debit card or cash machine abroad
If you’ve used your debit card abroad and there was a problem with the cash machine withdrawal, or you were charged in the wrong currency, just fill in this form. and email it to the email mentioned to make resolving this easy.
Facebook and iTunes transactions below AED 1,000
If you’ve been deducted an amount below AED 1,000 by Facebook or iTunes that you did not approve, just report the transaction to us through Mobile, Online, Phone Banking and we’ll investigate and credit the disputed amount back within 7 days once the transaction is posted. However, if the investigation came back as invalid, the amount will be debited back from your account or card.
Read more on how to stay safe here.
Credit card fees
If you’re looking at your credit card statement, two types of fees could occur: late payment fee or over limit fee. Learn how to avoid payment penalties.
Choose one of the options below to proceed:
If you or your supplementary cardholders don't recognise a transaction, put a temporary block on your card right away through Mobile or Online Banking. This can be done within seconds. Once you're sure that the transaction is not one you or your dependents made, you can permanently block your card, again using Mobile or Online Banking. Next, complete this dispute form and email it to carddispute@emiratesnbd.com.
A dispute should be submitted within 30 days of the account or credit card statement date.
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