All about your account statement

Subscribe for e-statements, paper statements, get a stamped statement or change your billing cycle

Stay digital and free or pay for a paper statement

Your account statement is a summary of all the transactions on your account during a billing period. A statement will not be generated if no transactions happened during the billing period, regardless of the account balance.

You can choose to receive an e-statement on your registered email address, a paper statement on your registered mailing address, or both.

You can also request for an authenticated, stamped statement issued on the bank’s letterhead, for official business or government purposes.

Request a statement

You can request for e-statements up to 2 years old. For statements older than 2 years, you’ll need to visit a branch.

Choose one of the options below to proceed:

Request an authenticated statement

Authenticated statements can be delivered internationally and you can request them through Online Banking or Mobile Banking. To do this, you’ll need to have your international address updated as your preferred mailing address.

To request for an authenticated statement, choose one of the options below:

Fees and charges

Paper statement: AED 10.50 per month inclusive of VAT

E-statement: free

Charges may vary depending on your banking package. You'll find details on these links:

Personal Banking and Youth Package Fees & Charges

Priority Banking Fees & Charges

Private Banking Fees & Charges

FAQs

I’ve not received my account e-statement. What should I do?

If you haven’t received your e-statement, it could be that you didn’t do any transactions during your last billing cycle. If that’s not the case, check if your registered email address is updated with us, or if the email went to your junk or spam folder.

If you still need help, please call +971 600 54 0000 and when prompted, say ‘not received my estatement’. Someone from our team will assist you.

I’d like to stop receiving paper statements. How can I do this?

You can stop your paper statements by subscribing to e-statements through Mobile Banking, Online Banking or by calling us on +971 600 54 0000.

What are the benefits of registering for e-statements?

E-statements are free, environment friendly and always available in your email for easy reference. Most importantly, they’re password protected so no one but you can access them.

Can I have my e-statements sent to two different email addresses?

No, we can only send your e-statements to your registered email address for your own security. If you need to change this, see how to here.

What if the details in my e-statement are incorrect?

Please notify us about any discrepancies in your statement immediately by calling +971 600 54 0000 and when prompted, say ‘problem with my estatement’.

How do I change the email address my e-statement comes to?

You can change your registered email address easily via Mobile or Online Banking at any time by following these instructions.

Is my e-statement secure?

Your e-statement is password protected and delivered to your registered email address. This is much more secure than a paper statement that can easily fall into anyone’s hands.

I have several accounts with Emirates NBD, do I need to request for e-statements for every account separately?

Yes, you can subscribe for e-statements by calling us on +971 600 54 0000 or by submitting a request at any of our branches.

Do I need additional software to view e-statements?

You require Adobe Acrobat Reader version 6.0 or above. If you do not have Acrobat Reader on your computer, please download version 6.0 or above of the free software from the Adobe website.

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