Reset or change your Smart Pass PIN

Change or reset your Smart Pass PIN anytime via Mobile Banking

Safeguard your Smart Pass PIN

Never share your banking PIN with anyone including your Smart Pass PIN. It's a good security practice to change these PINs every few months. 

If you've forgotten your Smart Pass PIN, or just need to change it, you can do it in a few simple steps outlined below.

Should you change or reset your PIN?

You should change your Smart Pass PIN if you have security concerns or if someone else has had access to it. To change your PIN, you need to know the old one. If you don’t know your old PIN, reset the PIN instead.

How to change your Smart Pass PIN

Change your PIN if you know your old PIN. Otherwise, reset it.

  • Log in to Mobile Banking
  • Click on the hamburger menu on the top left of the app
  • Under Security Center, answer your secret questions
  • Click on Change Smart Pass PIN
  • Enter your old PIN, Set your new PIN, re-enter the new PIN and click Change PIN

Your PIN will be reset instantly.

How to reset your Smart Pass PIN

If you’ve forgotten your Smart Pass PIN, here are the steps to reset it:

  • Launch the Emirates NBD Mobile App
  • Click the Smart Pass icon on home screen
  • Select Forgot PIN/ Reactivate
  • Enter login details and answer your secret questions
  • A 5-digit authorisation code will be sent to your registered email address followed by another 5-digit authorisation code via SMS to your registered mobile number.
  • Enter the email code and then the SMS code
  • Set your 4-digit Smart Pass PIN, re-enter the PIN and click Done

Your PIN will be reset instantly.


Read more about how you can activate Smart Pass and use Smart Pass.


Your authorisation code will be valid for 15 minutes after which you'll need to reset it.
Smart Pass can be activated only on one device. You can do transactions from other devices, but you have to authorise those transactions by generating a Smart Pass token or push notification on the device which has Smart Pass on it.

If your phone is lost or stolen, you should deactivate your Smart Pass immediately by activating it on another device, or call us on +971 600 54 0000 and when prompted, say ‘deactivate Smart Pass’.