Reset or change your Smart Pass PIN

Change or reset your Smart Pass PIN anytime via Mobile Banking

Safeguard your Smart Pass PIN

Never share your banking PIN with anyone including your Smart Pass PIN. It's a good security practice to change these PINs every few months.

If you've forgotten your Smart Pass PIN, or just need to change it, you can do it in a few simple steps outlined below.

Should you change or reset your PIN?

You should change your Smart Pass PIN if you have security concerns or if someone else has had access to it. To change your PIN, you need to know the old one. If you don’t know your old PIN, reset the PIN instead.

How to change your Smart Pass PIN

Change your PIN if you know your old PIN. Otherwise, reset it.

Log in to Mobile Banking
Click on the hamburger menu on the top left of the app
Under Security Center, answer your secret questions
Click on Change Smart Pass PIN
Enter your old PIN, Set your new PIN, re-enter the new PIN and click Change PIN

Your PIN will be reset instantly.

How to reset your Smart Pass PIN

If you’ve forgotten your Smart Pass PIN, here are the steps to reset it:

Launch the Emirates NBD Mobile App
Click the Smart Pass icon on home screen
Select Forgot PIN/ Reactivate
Enter login details and answer your secret questions
A 5-digit authorisation code will be sent to your registered email address followed by another 5-digit authorisation code via SMS to your registered mobile number.
Enter the email code and then the SMS code
Set your 4-digit Smart Pass PIN, re-enter the PIN and click Done

Your PIN will be reset instantly.

Read more about how you can activate Smart Pass and use Smart Pass.

FAQs

Once I receive my authorisation code to reset my Smart Pass PIN, how long is it valid for?

Your authorisation code will be valid for 15 minutes after which you'll need to reset it.

Can I install Smart Pass on two devices?

Smart Pass can be activated only on one device. You can do transactions from other devices, but you have to authorise those transactions by generating a Smart Pass token or push notification on the device which has Smart Pass on it.

What happens if I lose my phone with Smart Pass on it?

If your phone is lost or stolen, you should deactivate your Smart Pass immediately by activating it on another device, or call us on +971 600 54 0000 and when prompted, say ‘deactivate Smart Pass’.

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