Reset or change your Smart Pass PIN

Change or reset your Smart Pass PIN anytime via Mobile Banking

Safeguard your Smart Pass PIN

Never share your banking PIN with anyone including your Smart Pass PIN. It's a good security practice to change these PINs every few months.

If you've forgotten your Smart Pass PIN, or just need to change it, you can do it in a few simple steps outlined below.

Should you change or reset your PIN?

You should change your Smart Pass PIN if you have security concerns or if someone else has had access to it. To change your PIN, you need to know the old one. If you don’t know your old PIN, reset the PIN instead.

How to change your Smart Pass PIN

ENBD X

Change your PIN if you know your old PIN. Otherwise, reset it. You could also choose one of the options below:

Through Profile and Settings

Log in to Mobile Banking
Tap on the top left corner of the app
Tap Security and under Smart Pass, tap Set a new PIN
Enter your current Smart Pass PIN
Set and re-enter your new Smart Pass PIN

Your PIN will be changed instantly.

Through Services

Log in to Mobile Banking
Tapon the bottom of the app
Tap Apply for New Service > Profile > Change Smart Pass PIN > Set a new PIN or search ‘pin’ and select it from your search results
Enter your current Smart Pass PIN
Set and re-enter your new Smart Pass PIN

Your PIN will be changed instantly.

How to reset your Smart Pass PIN

If you’ve forgotten your Smart Pass PIN, here are the steps to reset it.

There are two ways to reset your Smart Pass PIN:

ENBD X

Through Profile and Settings

Log in to Mobile Banking
Tap in the top left corner of the app
Tap Security and under Smart Pass, tap Set a new PIN
Tap Forgot Smart Pass Pin >>
Verify your email by clicking on the link sent to your registered email address > Next
Enter the authorization code sent to your registered mobile number > Next
Enter and confirm your new Smart Pass PIN
Follow the instructions and tap Call Emirates NBD. Make sure to have your card number available with you when prompted on the call

You will receive a message that your Smart Pass PIN has been activated.

Through Services

Log in to Mobile Banking
Tapon the bottom of the app
Tap Apply for New Service > Profile > Change Smart Pass PIN > Set a new PIN
Tap Forgot Smart Pass Pin >>
Verify your email by clicking on the link sent to your registered email address > Next
Enter the authorization code sent to your registered mobile number > Next
Enter and confirm your new Smart Pass PIN
Follow the instructions and tap Call Emirates NBD. Make sure to have your card number available with you when prompted on the call.

You will receive a message that your Smart Pass PIN has been activated.

FAQs

Once I receive my authorisation code to reset my Smart Pass PIN, how long is it valid for?

Your authorisation code will be valid for 15 minutes after which you'll need to reset it.

Can I install Smart Pass on two devices?

Smart Pass can be activated only on one device. You can do transactions from other devices, but you have to authorise those transactions by generating a Smart Pass token or push notification on the device which has Smart Pass on it.

What happens if I lose my phone with Smart Pass on it?

If your phone is lost or stolen, you should deactivate your Smart Pass immediately by activating it on another device, or call us on +971 600 54 0000 and when prompted, say ‘deactivate Smart Pass’.

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