Activate Smart Pass

Authorize your Online and Mobile Banking transactions instantly, and securely

What is Smart Pass?

Smart Pass is Emirates NBD’s digital banking security feature that serves as a secure replacement for SMS authorisation codes.

Once you activate Smart Pass, you can authorise all your Online and Mobile Banking transactions and requests instantly using a Smart Pass PIN.

Key benefits include:

Secure approval using a PIN or biometrics
Works even without mobile network coverage
Faster transaction authorisation compared to SMS OTPs

System requirements

To successfully activate and use Smart Pass, please ensure that you’re using the latest version of the Emirates NBD mobile app and that your mobile device meets the following requirements:

Android version 11 and above, or IOS version 16.0 and above

To check which Android version you have on your phone, go to Settings > About Device/Phone > Software information
To check which IOS version is running on your phone, go to Settings > General > About > Software Version

Set the Date and Time settings on your mobile device to Automatic

Activate Smart Pass now

If you have migrated from the old app to ENBD X

Log in with your username and password
A banner will appear to activate Smart Pass. Tap Activate Now.
Review the terms and conditions and Slide to Confirm
Verify your registered email address and verify your identity using a selfie
Enter and confirm your new Smart Pass PIN and tap Next

Your Smart Pass will be activated instantly.

Through Profile and Settings

Log in to Mobile Banking
Tap the Profile icon on the top left corner of the app
Tap Security and under Smart Pass, tap Set a new PIN
Set and confirm your new Smart Pass PIN
Verify your registered email address and verify your identity using a selfie

Your Smart Pass will be activated instantly.

Through Services

Log in to Mobile Banking
Tap the Services icon on the bottom of the app
Tap Apply for New Service > Profile > Activate Smart Pass or search ‘smart’ and select it from your search results
Set and confirm your new Smart Pass PIN

Your Smart Pass will be activated instantly.

If you are doing a transaction but don’t have Smart Pass

If you are not registered for Smart Pass and you are trying to complete any transaction that requires Smart Pass PIN, you will be prompted to activate your Smart Pass. Follow the steps below:

Tap Activate Now displayed on the banner
Review the terms and conditions and Slide to Confirm
Verify your registered email address and verify your identity using a selfie
Enter and confirm your new Smart Pass PIN and tap Next

Once you complete your activation, you will be able to continue with your transaction on your app.

FAQs

Is it possible to activate my Smart Pass on multiple mobile devices?

No, you can only activate Smart Pass on one mobile device at any given time. If you already have your Smart Pass configured to a mobile device, activating it on any other device will deactivate it on your first device.

How do I activate my Smart Pass on another mobile device?

To activate Smart Pass on a new mobile device, you will first need to deactivate it from the previous one. To do so, download the ENBD X mobile app in your new device and log in with your username and password. If you have an Android device, you will need to activate/enable biometrics and then follow the steps to activate Smart Pass.

Can multiple users activate their Smart Pass on the same mobile device?

No, a mobile device can be configured with only one user’s Smart Pass.

Does my Smart Pass get deactivated if my Online and Mobile Banking profile is blocked?

No, it won’t. Once you unblock your Online and Mobile Banking profile, you’ll be able to continue using Smart Pass.

Can I use Smart Pass if I have touch ID or face ID enabled on my mobile phone?

Yes, you can. Once you enable this, you'll be authorising your transactions via touch ID or face ID.

I’m unable to active Smart Pass. What should I do?

Smart Pass activation may fail for the following reasons:

Online or Mobile Banking profile is blocked - Smart Pass can only be activated on an active profile.
Registered email or mobile number is outdated - Activation requires verification codes sent to registered contact details

I’m unable to authorise transactions with Smart Pass. What do I do?

Common reasons include:

Incorrect PIN entered multiple times - Entering the wrong PIN 3 times blocks Smart Pass.
Multiple screens or tabs open during the transaction - This may cause the transaction to be cancelled.

How long is the Smart Pass PIN reset authorisation code valid?

The authorisation code is valid for 15 minutes.

What to do if the phone with Smart Pass is lost?

Call us on 600 54 0000 in the UAE or +971 600 54 0000 from abroad to block the profile.