Activate Smart Pass

Authorise your Online and Mobile Banking transactions instantly and securely

What is Smart Pass?

Smart Pass is Emirates NBD’s digital banking security feature that serves as a secure replacement for SMS authorisation codes.

Once you activate Smart Pass, you can authorise all your Online and Mobile Banking transactions and requests instantly using a Smart Pass PIN or token you can generate instantly on your Mobile Banking app.

System requirements

To successfully activate and use Smart Pass, please ensure that you’re using the latest version of the Emirates NBD mobile app and that your mobile device meets the following requirements:

Android version 8 or above / IOS version 10.3 or above
- To know what Android version you have on your phone, go to Settings > About Device/Phone > Software information
- To know which IOS version is running on your phone, go to Settings > General > About > Software Version
The Date and Time settings on your mobile device should be set as Automatic

Activate Smart Pass now

Follow the steps below to instantly activate Smart Pass on your mobile device:

Download the Emirates NBD Mobile app if you don’t already have it and log in
Click on the Green Smart Pass banner on the top of your home screen or click on the hamburger menu on the top left of the app
Answer your secret questions
Authorise the activation by using the authorisation code sent to your registered email address and registered mobile number
Accept the terms and conditions
Set your 4-digit Smart Pass PIN

FAQs

Is it possible to activate my Smart Pass on multiple mobile devices?

No, you can only activate Smart Pass on one mobile device at any given time. If you already have your Smart Pass configured to a mobile device, activating it on any other device will deactivate it on your first device.

How do I activate my Smart Pass on another mobile device?

To activate Smart Pass on another mobile device, just download the Emirates NBD mobile app on the other device and follow the Smart Pass activation steps. Once you activate Smart Pass on another device, it'll be deactivated on the previous one.

Can multiple users activate their Smart Pass on the same mobile device?

No, a mobile device can be configured with only one user’s Smart Pass.

Does my Smart Pass get deactivated if my Online and Mobile Banking profile is blocked?

No, it won’t. Once you unblock your Online and Mobile Banking profile, you’ll be able to continue using Smart Pass.

Is there a limit to the number of times I can request a Smart Pass activation email or SMS authorisation code?

You can request a new authorisation code up to 3 times in 15 minutes. If you have already requested the code 3 times, just wait for 15 minutes before requesting a new one.

What happens if I enter the wrong Smart Pass activation code sent by email or SMS?

You have 3 attempts to enter the correct authorisation codes. If you exceed these attempts, you'll be logged out of Mobile Banking and will need to start the Smart Pass activation process all over again.

Can I use Smart Pass if I have touch ID or face ID enabled on my mobile phone?

Yes, you can. Once you enable this, you'll be authorising your transactions via touch ID or face ID.

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