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As a true partner to Emirates NBD Group, we deliver exceptional customer service
Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing
customer base.
In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.
WHAT WE DO
Tanfeeth provides fully-customized, flexible and scalable solutions and functions as an operational platform with international customer service standards.
Tanfeeth handles the back-office operations teams for Emirates NBD Group, which includes:
- Emirates NBD Contact Center Operations
- Emirates Islamic Contact Center Operations
- Collections
- Compliance Operations
- Finance and Accounting
- International Payments
- Retail Credit Operations
- Wholesale Banking Operations
- Central Operations and Service
- Human Resource Services
- Logical Security
- Procurement Operations
We provide fully-customized, flexible and scalable solutions through “lean” processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group’s cost efficiency revenue, reduce risk by streamlining processes and driving productivity. Our end goal is to continue to raise the benchmark for customer service across the region.
News
Tanfeeth extends Y.E.S 2021 initiative into 2022 with YES! Inspired by O2.
Following the success of Y.E.S in 2021, we are pleased to announce that we will be extending this initiative into 2022 with YES Inspired by O2.
Tanfeeth Agile Squads
Creating simple and seamless banking experience for every customer is at the heart of Tanfeeth’s ethos.
The future of Operations is here! Group IT and Tanfeeth collaborate to create the first-of-its kind Service Resolution Team
As our strategic direction is towards Digitization and Straight through Processing (STP), the role of operations is evolving to one of exception management.
Tanfeeth and Emirates NBD Egypt embark on 'Tatweer Misr' Transformation Program
October marked the start of a very exciting
Tanfeeth Operations entering the Conversational Tech Era
At its core, Robotic Process Automation (RPA) used by Emirates NBD Group keeps us competitive in today’s market.
A shared services organization breaking new ground – The Tanfeeth story
Tanfeeth is a 100% wholly owned subsidiary of EmiratesNBD Group managing their service and back-office operations.
Tanfeeth invites Zomato Executive
It is almost lunchtime and instead of eating leftovers from the night before or making the trip to replenish your groceries
Year of Exceptional Service (Y.E.S)
Tanfeeth starts off the year in high spirits by proclaiming 2021 as the Year of Exceptional Service (Y.E.S)
Work Force Management (WFM)
Tanfeeth strives to become first large-scale non-voice back office Operations in the Gulf region
5 GEARS | TANFEETH’S GUIDING PRINCIPLES
At Tanfeeth our aim is to deliver exceptional customer experience through partnership, passion & people.
Align and build a close union, while retaining our unique character, culture & energy
The trusted, knowledgeable, innovative & passionate face of delivery
Deliver operational excellence through innovation & digitization as a lean & efficient team
Serve as gatekeepers for control & compliance to protect our customers & the Group
Build & retain a diverse, skilled & engaged team and be a leading community partner
OUR COMMUNITY
At Tanfeeth we aspire to make a difference and build a connection with our society by becoming a leading community partner. As part of our Corporate Social Responsibility (CSR) strategy, we are highly invested in increasing targeted community hiring efforts & focusing on impactful CSR activities that also drive engagement across our teams.
OUR LEADERSHIP
WORK WITH US
At Tanfeeth, we embrace our employees’ innovative spirit, ideas and insights, and we reward drivers of high performance. We invest in our people and support their growth by providing learning, training and development opportunities and equip them with the tools needed to succeed at every interval of their career. These tools all provide insight into our emerging markets, improve skill sets, explain key systems and processes, and develop managerial styles for our future leaders.
We are a vibrant, young and energetic team that moves forward as one. We share common values and ambitions. The average age of our workforce is approximately 30 years old, and we have 54 nationalities, creating a great vibe across our floors!
Our culture brings together people, ideas, and expertise to create a work environment of opportunity, innovation, and diversity.
We look forward to reviewing all interested candidate profiles from people who are eager to join Tanfeeth, however; we are unable to directly contact everyone who applies and only get in touch with successful shortlisted candidates.
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