As a true partner to Emirates NBD Group, we deliver exceptional customer service

Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing
customer base.

In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.

WHAT WE DO

Tanfeeth provides fully-customized, flexible and scalable solutions and functions as an operational platform with international customer service standards.

Tanfeeth handles the back-office operations teams for Emirates NBD Group, which includes:

Emirates NBD Contact Center Operations
Emirates Islamic Contact Center Operations
Collections
Compliance Operations
Finance and Accounting
International Payments
Retail Credit Operations
Wholesale Banking Operations
Central Operations and Service
Human Resource Services
Logical Security
Procurement Operations

We provide fully-customized, flexible and scalable solutions through “lean” processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group’s cost efficiency revenue, reduce risk by streamlining processes and driving productivity. Our end goal is to continue to raise the benchmark for customer service across the region.

5 GEARS | TANFEETH’S GUIDING PRINCIPLES

At Tanfeeth our aim is to deliver exceptional customer experience through partnership, passion & people.

Partner with Emirates NBD Group
Align and build a close union, while retaining our unique character, culture & energy

Provide a remarkable customer experience
The trusted, knowledgeable, innovative & passionate face of delivery

Continuously optimize delivery
Deliver operational excellence through innovation & digitization as a lean & efficient team

Manage risk proactively
Serve as gatekeepers for control & compliance to protect our customers & the Group

Invest in people
Build & retain a diverse, skilled & engaged team and be a leading community partner

OUR COMMUNITY

At Tanfeeth we aspire to make a difference and build a connection with our society by becoming a leading community partner. As part of our Corporate Social Responsibility (CSR) strategy, we are highly invested in increasing targeted community hiring efforts & focusing on impactful CSR activities that also drive engagement across our teams.