Fighting together against scams

Beware of fraudsters calling from private or unknown numbers asking for personal information.

Block and report WhatsApp messages from known or unknown numbers asking you to share OTPs or sensitive information.

Do not click on suspicious links from private or unknown numbers pretending to be brands.

The bank will never pressure you into sharing personal information or bank account details over the phone. Never add new beneficiaries to your mobile banking at the request of an unknown caller.

Always verify who is contacting you before sharing sensitive and personal information. The bank will never ask for such information over the phone.

Banks or official authorities will never ask you to share passwords or authentication codes over the phone; fraudsters may send you one-time passwords (OTPs), notifications from UAEPASS, or messages from other genuine government departments to trick you into believing them.

Be extra careful and check the value, currency and the merchant name on the OTP messages that you receive from the bank.

Never add any online or mobile banking beneficiaries to your account at the request of an unknown caller.