Tanfeeth provides fully-customized, flexible and scalable solutions and functions as an operational platform with international customer service standards.

Tanfeeth handles the back-office operations teams for Emirates NBD Group, which includes:

  • Emirates NBD Contact Center Operations
  • Emirates Islamic Contact Center Operations
  • Collections
  • Compliance Operations
  • Finance and Accounting
  • International Payments
  • Retail Credit Operations
  • Wholesale Banking Operations
  • Central Operations and Service
  • Human Resource Services
  • Logical Security
  • Procurement Operations

We provide fully-customized, flexible and scalable solutions through “lean” processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group’s cost efficiency revenue, reduce risk by streamlining processes and driving productivity. Our end goal is to continue to raise the benchmark for customer service across the region.


At Tanfeeth our aim is to deliver exceptional customer experience through partnership, passion & people.

Partner with Emirates NBD Group

Partner with Emirates NBD Group

Continuously optimize delivery

Deliver operational excellence through innovation & digitization as a lean & efficient team

Invest in people

Build & retain a diverse, skilled & engaged team and be a leading community partner

Manage risk proactively

Serve as gatekeepers for control & compliance to protect our customers & the Group

Provide a remarkable customer experience

The trusted, knowledgeable, innovative & passionate face of delivery


At Tanfeeth we aspire to make a difference and build a connection with our society by becoming a leading community partner. As part of our Corporate Social Responsibility (CSR) strategy, we are highly invested in increasing targeted community hiring efforts & focusing on impactful CSR activities that also drive engagement across our teams.


Maryam Bahlooq

Chief Executive Officer

Steve Thompson

Chief Operating Officer

Fatima Abdulrahman

Chief Human Resource Officer

Kazim Jessa

Chief Voice Operations Officer

Guru Prasad

Head of Finance

Mohammed Rashed

Head of Operational Risk


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