Emirates NBD colleagues building AI skills

People and capability

Giving our people the skills to shape what’s next

AI creates the greatest value when people have the skills and confidence to use it well. That’s why Emirates NBD is building AI capability across the Group. Structured learning pathways, practical experience and continuous development help everyone, from senior executives to frontline colleagues, use AI safely, responsibly and with purpose.

How we build capability

Learning built into everyday work

We make AI learning part of everyday work. Colleagues gain practical experience with approved AI tools, see how AI can solve real business challenges and join masterclasses that help them keep pace as the technology develops.

Domain experts from legal, operations, compliance, wholesale and retail banking join live learning sessions led by AI specialists. Together, they explore how to design practical, accurate and high-impact use cases for their professional context.

Combining domain expertise with AI skills also helps us keep people at the centre of regulated and customer-facing processes. Human oversight strengthens trust, accountability and confidence across the Group.

Emirates NBD colleagues in a live AI learning session

AI learning pathways

Every colleague follows a pathway matched to their role and the decisions they own.

All colleagues

AI literacy and safe use

Build a practical foundation in what AI is, where it can help and how to use approved tools safely and responsibly.

Leaders

Responsible AI decision-making

Build the judgement to sponsor, prioritise and govern AI initiatives responsibly.

Technologists

AI engineering, evaluation and security

Develop hands-on skills to build, evaluate and secure AI solutions to enterprise standards.

Risk teams

AI risk and control assessment

Develop specialist skills to assess, challenge and control AI risk across the model lifecycle.

Product owners

Use-case framing and outcome monitoring

Frame the right problems, define clear measures of success and track the outcomes each use case delivers.

Frontline teams

Customer service augmentation

Use AI to serve customers faster and better, while staying in control of every conversation.

Everyday support

What supports every pathway

Learning becomes a habit when people have the right support. Approved enterprise AI tools, shared prompt libraries, active communities of practice, hackathons and AI clinics help colleagues apply their skills. Measurable adoption outcomes show where capability is creating real impact.

Emirates NBD colleagues applying AI skills with enterprise tools

Partnering with government

We partner with government to advance our shared ambition of building AI capability across the UAE. One example is our collaboration with the Dubai Future Foundation and the Dubai Center for Artificial Intelligence to deliver the Dubai One Million Prompters Programme, helping build practical AI skills at scale.

Our ambition goes beyond Emirates NBD

By investing in AI capability, we’re contributing to the UAE’s goal of building one of the world’s most AI-capable financial-services workforces.