Update your registered email address

Use our Mobile Banking to easily update your email address on our records. You can also use an ATM

Why you should keep your email address up-to-date

It’s a good practice to always keep your registered email address up to date so the bank can continue sending you important notifications including your e-statements and transfer and payment receipts.

You can view your current registered email address on the Mobile Banking App by tapping on your profile in the top left corner of the home screen > Personal information > Email.

Choose one of the options below to update your registered email address:

FAQs

Can I update my registered mobile number and registered email address at the same time?

Yes, you can. You need to visit an ATM or one of our branches to do this. If you are using Mobile Banking and have updated your mobile number in the last 15 days, you need to wait 15 days before you update your email address.

Why do I need to provide the bank with my personal documents like passport, ID, rental contract etc.?

Emirates NBD, like any other bank or financial institution, needs to ask customers for proof of identity before they engage with them. This is to comply with Know Your Customer (KYC) regulations and anti-money laundering regulations to limit fraud. It’s important that you keep your personal information on record with us up to date for the same reason.

Please tell us what went wrong

The information provided didn't answer my questions The information is confusing or hard to follow The links don't work

Please elaborate to help us serve you better

more app