All about your credit card statement

Get an e-statement or a paper statement and change your billing period if you need to

Understanding your statement

Your credit card statement is a summary of how you've used your credit card for a billing period. The terms, numbers and percentages on your statement help calculate your total credit card balance. To be a responsible credit card user and avoid ending up in credit card debt, it’s important to understand everything on your statement.

It’s also important to read your credit card statement carefully so you can spot billing errors or transactions and charges that you didn't authorise. Reporting these on time will reduce your liability.

You can choose to get your Emirates NBD credit card statement by email or by post, and change your billing period to suit your needs better at any time.

Request for a duplicate statement

If you’ve deleted or lost your statement, you can request a duplicate one for up to one year using one of the options below:

Fees and charges

Paper statement: AED 5.25 per month inclusive of VAT

E-statement: Free of charge

Duplicate statement fees: Charges are applicable when requesting for a statement via a call center agent.

FAQs

I've not received my e-statement. What can I do?

If you haven’t received your e-statement, it could be that you didn’t make any transactions during your last billing cycle. If this is not the case, you may need to update your email address on our records. Or check your junk and spam folders. If you still need help, please call us on +971 600 54 0000 and when prompted, say 'credit card statement'. Our team will help sort out the problem.

How can I stop my paper credit card statements?

You can go green and stop your paper statements by subscribing to e-statements through Mobile Banking, Online Banking or by calling us on +971 600 54 0000.

What are the benefits of registering for credit card e-statements?

E-statements are free, environment friendly, always available in your registered email address for reference. Above all, they’re password protected so no one but you can access them.

Can I have my credit card e-statements sent to two different email addresses?

For security reasons, we can only send credit card e-statement to your registered email address.

What if the details in my statement are incorrect?

Please notify us about any discrepancies immediately by calling us on +971 600 54 0000 and when prompted, say ‘statement issues’

Do I need additional software to view my credit card e-statements?

You require Adobe® Acrobat® Reader® version 6.0 or above to view your credit card e-statement. If you don’t have Acrobat Reader on your computer, you can download it free from the Adobe website.

Is my credit card e-Statement password protected?

Yes, it is. You’ll find instructions on your credit card statement.

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