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Emirates NBD Alexa Skill

Introducing Emirates NBD Voice Banking with Amazon Alexa Now you can access your Emirates NBD account information through any Amazon Alexa-enabled devices

Enable the skill
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Access your Emirates NBD account information simply by using your voice

Check Your Balance

Check Your Balance

Quickly check the balances of your Emirates NBD Credit Cards or Accounts.

Track Your Spends

Track Your Spends

Stay on top of your spends by asking Alexa for the most recent transactions on your Emirates NBD Accounts and Cards.

Things you can say...

Here are a few things you can ask Alexa about your Emirates NBD Accounts & Credit Cards. To invoke the Skill say "Alexa, open Emirates NBD"

"What's my Daily Brief?"

"What's the balance on my Credit Card?"

"What's the due date for my Credit Card bill?"

"What's my Account number?"

"How much money do I have in my savings?"

"What's my Current Account balance?"

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Get started

Once you've downloaded the Amazon Alexa app, you can enable the Emirates NBD Skill.
Click here to learn how to enable the skill through your browser.
Click here to learn how to enable the skill through Amazon Alexa App.

Enable the skill
Open Amazon Alexa App and sign in. Click on “Discover Skills & Games” then search for “Emirates NBD” then click “Launch”

Link your account
Enter your Emirates NBD Mobile/Online Banking username and password. Accept the Terms & Conditions. Set up your Voice Code (For security, please avoid using your ATM or Smart Pass PIN).

Talk to Alexa
Now you can talk to Alexa about your Emirates NBD account(s) by saying "Alexa, Open Emirates NBD" to initiate the skill.

In case of any further queries, please contact alexasupport@emiratesnbd.com

What are people asking?

Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

We are constantly adding new functions, and we will update as they are being released.

Registering to Chat Banking is quick and simple.

Follow these steps to get started:

Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

2. Customer opts in through 4456
WhatsApp

3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking

If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking. To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.

Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

We are constantly adding new functions, and we will update as they are being released.

Registering to Chat Banking is quick and simple.

Follow these steps to get started:

Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

2. Customer opts in through 4456
WhatsApp

3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking

If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking. To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.
If you are using a mobile number that is currently not registered with Emirates NBD or you are below the age of 21, you will not be able to subscribe. If you have recently changed your mobile number, then you'll need to update it using your Debit Card at any Emirates NBD ATM or by visiting any of our branches before you try to subscribe.
Yes you can, if you have an active Credit Card with Emirates NBD.
No, it's not. Chat Banking via WhatsApp is only available in English.

To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.

It is very safe. All WhatsApp messages are secured with end-to-end encryption. This ensures only you and Emirates NBD can read your messages.
WhatsApp 2-step verification adds more security to your account. Once it is enabled, any attempt to verify your phone number on WhatsApp (when changing phones or swapping sim cards for example) must be accompanied by a 6 digit PIN you create.

That's a great question. Yes, to get the best responses from this channel, we have a recommended list of keywords.

  • Type Info, Help, Information to find out which banking services you can avail
  • Type Account balance, Balance, Bal to check the balance in your Current or Savings Account
  • Type Account transactions XXXX to get the last 5 transactions of your Account where XXXX are the last 4 digits of your Account number
  • Type Card transactions XXXX to get the last 5 transactions of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Card statement XXXX to know the last statement of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Block XXXX or Unblock XXXX to temporarily block/ unblock your Debit or Credit Card where XXXX are the last 4 digits of your Card number
  • Type Cheque book XXXX to request a new Cheque Book where XXXX are the last 4 digits of your Account number
  • Type FX to know the current foreign exchange rates of select countries
  • Type Opt out to unsubscribe from Chat Banking
Your Card will be temporarily blocked until you unblock your Card again. If you wish to block your Card permanently, please use any of our existing channels - Mobile/ Online Banking or call us on 600 54 0000. A permanently blocked Card cannot be unblocked again.
Should you lose your phone or if it falls in the wrong hands, you might become vulnerable to data theft. We advise you to take additional precaution such as locking your mobile device when not in use and activating your sim card with a PIN, in addition to enabling WhatsApp's 2-step verification.
Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, answers to secret questions and so on. You may be asked to input only the last 4 digits of your card or account number and this is safe to do.
Make sure to add Emirates NBDs number (600 54 0000) to your contacts and prompt a new chat via WhatsApp to start a new conversation.
You can simply unsubscribe from Chat Banking by typing Opt out in your conversation with the bank on WhatsApp.

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Emirates NBD Bank (P.J.S.C.) is licensed by the Central Bank of the UAE, Baniyas Road, Deira, P.O. Box: 777, Dubai, UAE

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