How to Reach Us

Questions, complaints, feedback? Choose the best way to contact us.

Get in touch

Start here

Get instant help on the ENBD X app

Manage your banking, raise requests and track the progress in real time.

Access 250+ services instantly
Raise and track your requests anytime
Resolve complaints faster with real-time updates

Open ENBD X

Get 24/7 support

Need urgent assistance? Call us

Report a lost or stolen card, fraud or get immediate help with account access issues

Personal Banking

call

UAE: 600 54 0000

International: +971 600 54 0000

Priority Banking

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UAE: 800 100

International: +971 4 316 0333

Business Banking

business_center

UAE: 600 54 0009

International: +971 600 54 0009

Private Banking

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Call 800 456 or contact your relationship manager

Corporate & Institutional Banking

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Call +971 4 544 6852 or contact your relationship manager

Our working hours are Monday to Friday, 8am to 4 pm.

On Fridays, we have limited services between 12.30pm and 2pm. During this time, you can report a lost card or fraud.

Raise a complaint

Fastest way: ENBD X app

Use the app for a quick resolution and track progress in real-time.

Go to ENBD X

Call us

Contact our team who will log your complaint and provide you with a reference number.

Know more

Email us

Requests submitted by email may take longer to process.

View email address

Next steps

What happens after you raise a complaint

You’ll receive a reference number

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Keep your reference number handy. Quote it whenever you contact us about your complaint.

We’ll review your complaint

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We’ll work to resolve your request as quickly as possible. If we need to involve another bank, it may take longer.

We’ll keep you updated

notifications

We’ll let you know as soon as your request is resolved, or if we need more information to investigate it.

Sanadak

If we can't reach an agreement together

We’re confident that our complaint resolution process is fair and robust, but if we’ve been unable to provide you with a satisfactory resolution, you have the right to refer your complaint to Sanadak.

Sanadak is the first legally established independent ombudsman unit, with a focus on safeguarding consumers’ rights and resolving complaints that arise from dealings with financial institutions and licensed insurance companies. Sanadak will assume all consumer complaint-handling duties previously carried out by the Central Bank of the UAE’s Consumer Protection Department and Insurance Dispute Resolution Committee.

Sanadak’s office is located on the ground floor of the Emirates Institute of Finance building in Abu Dhabi.

Office hours
Monday to Thursday: 8:30 am to 3:30 pm
Friday: 8:30 am to 11:30 am

Email:[email protected]

Website:www.sanadak.gov.ae

Need help with repayments?

Our Debt Assist programme

Circumstances change — and sometimes affect your ability to repay. If you're struggling with your personal loan, auto loan, home loan or credit card payments, please contact us. We can help re-structure your payments.