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Emirates NBD has become one of the biggest and best banks in the region with the input of our valued customers and we continue to hope that you will share your thoughts with us.
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Frequently Asked Questions
At Emirates NBD, we endeavor to make your banking experience effortless and seamless. We have listed an easy reference to some of the most frequently asked questions about our most common transactions.
You can instantly convert your purchase to 0% Instalment Payment Plan through any one of our convenient channels - Online Banking, Mobile Banking or at Point of Sale:
Fees are applicable and determined by the bank for that period. It will be specified and you will be notified at the time of application. However you can click here for the generic schedule of charges.
Documents required for individuals*:
Documents required for non-individuals*:
*additional documents may be required as per Bank policy
Cheque book can be requested through online banking, mobile banking, IVR, ATMs and branches.
You should activate your Debt Card and generate your card PIN before first use. Please refer to the section "Activating your Debit Card". After successful activation, you are ready to start using your card at supermarkets, restaurants and other establishments around the world.
Cardholders can avail a host of benefits through their Diners Club Credit Card
It is an innovative remittance service provided by Emirates NBD which allows customers to do instant money transfers to their home country for free.
An equivalent of AED 100 in their respective home currency.
You can get cash advances totaling up to 50% of your credit limit. You can avail cash advance facility through ATM machines. Online Banking and Mobile Banking platform. Cash Advance Fee is applicable for availing this facility. This fess is charged to the Card account on each Cash Advance transaction as specified in the Credit Card service and price guide/schedule of fees & Charges or as determined by the Bank subject to the Bank's sole discretion and subject to changes from time to time and updated on the website emiratesnbd.com/cards.
You can instantly convert your purchase to 0% Instalment Payment Plan through any one of our convenient channels - Online Banking, Mobile Banking or at Point of Sale:
Fees are applicable and determined by the bank for that period. It will be specified and you will be notified at the time of application. However you can click here for the generic schedule of charges.
Documents required for individuals*:
Documents required for non-individuals*:
*additional documents may be required as per Bank policy
Cheque book can be requested through online banking, mobile banking, IVR, ATMs and branches.
You should activate your Debt Card and generate your card PIN before first use. Please refer to the section "Activating your Debit Card". After successful activation, you are ready to start using your card at supermarkets, restaurants and other establishments around the world.
Cardholders can avail a host of benefits through their Diners Club Credit Card
It is an innovative remittance service provided by Emirates NBD which allows customers to do instant money transfers to their home country for free.
An equivalent of AED 100 in their respective home currency.
You can get cash advances totaling up to 50% of your credit limit. You can avail cash advance facility through ATM machines. Online Banking and Mobile Banking platform. Cash Advance Fee is applicable for availing this facility. This fess is charged to the Card account on each Cash Advance transaction as specified in the Credit Card service and price guide/schedule of fees & Charges or as determined by the Bank subject to the Bank's sole discretion and subject to changes from time to time and updated on the website emiratesnbd.com/cards.
Payment hierarchy is an allocation of payment on your Credit Card account. It means that when you make a payments to your Credit Card, the payment hierarchy tells the bank which component of your Card outstanding (fees, interest, principal amount, installment plans etc.) to pay off first.
Any payments made to the card shall be applied in the following order of payment:
The annual membership fee is charged on your Credit Card on the Card anniversary date.
Yes. Cardholders can load different currencies onto the GlobalCash depending on where they are going. The card is reloadable, so they can use it for all their trips.
The flexibility of reducing or increasing the tenure of an existing Installment Payment Plan is not available.
We will be in touch with you from time to time to inform you regarding KYC document(s) requirement.
Based on the communication you receive from the bank, you may need to submit, some or all of the following documents according to your category:
LoungeKey is an Airport Lounge benefit that offers access to over 500 premium airport lounges in more than 300 cities worldwide, irrespective of the airline or travel class.
The following are the requirements to avail a Personal Loan with Emirates NBD
The following are the requirements to avail a Personal Cash Loan with Emirates NBD
Use your Emirates NBD Credit Cards for all your domestic and international retail spends to earn Plus Points. The number of Plus Points that you will be awarded depends on the type of Card and purchase you make. Please visit www.emiratesnbd.com/cards to get more information related to Points accrual rate on respective Credit Card.
Protect Plus payment benefits against each coverage are as follows:
Protect Plus Coverage | Benefits |
---|---|
Job loss cover (Involuntary Loss of employment) |
Protect Plus enables you to pay a monthly sum equal to 10% of your Credit Cards outstanding balance payment for 12 months. Subject to of AED 4000 per month. |
Flat Accidental Death benefit | Protect Plus will payout up to AED 200,000 to designated beneficiary of the Credit Cardholder in case of Primary Cardholder's death due to an accident |
Death | Protect Plus will pay out your Emirates NBD Credit Card Outstanding Balance payment up to AED 100,000 per primary Credit Card with aggregate maximum limit of AED 300,000 per Credit Cardholder |
Permanent Total Disability | Credit Card outstanding balance payment up to AED 100,000 per primary credit card with aggregate maximum limit of AED300,000 per Credit Cardholder |
Critical Illness | Credit Card outstanding balance payment up to AED 100,000 per primary credit card with aggregate maximum limit of AED 300,000 per Credit Cardholder |
Hospital Cash Benefit | In the event of Hospitalization due to an accident exceeding a continuous period of 48 hours, Credit Cardholder is eligible for Cash Benefit of AED 100 every day for maximum of 30 days in a year. |
The customer has to maintain a minimum monthly average relationship balance of AED 3,000
To open an account, visit any of our branches or visit our website to apply for a Standard Savings Account.
There is no minimum amount to open the account; however, a minimum average monthly balance of AED 3,000 has to be maintained in the account to avoid charges.
Interest is calculated on the basis of balance maintained in the account. A minimum average monthly balance of AED 3,000 has to be maintained in the account to avoid charges.
Interest is calculated on the minimum monthly balance and is credited half yearly in to the account.
Multiple banking channels are enabled for Telegraphic Transfer including Emirates NBD branches, Online Banking, and ATMs. IVR can be used only for registered beneficiaries.
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We have more than 90 branches in the UAE. Come visit us!
Priority Customer Services:
800 100
+971 4 316 0333 (for outside the UAE)
Collection Related Queries:
Address
For all general postal enquires, please write to:
Emirates NBD Bank
P.O. Box 777
Deira, Dubai
United Arab Emirates
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