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CUSTOMER CARE
How can we help you today?
Emirates NBD has become one of the biggest and best banks in the region with the input of our valued customers and we continue to hope that you will share your thoughts with us.
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Important notice
Our Call Centre is now available from 8am to 8pm. Outside this period it is available for emergency calls only.
Our Digital Banking Platforms (Mobile Banking and Online Banking) are always available, making banking from home easy and convenient.
For customers calling in UAE600 54 0000
For customers calling outside UAE
+971 600 54 0000
We have also updated our branch timings. Please check the below link to ensure your convenience.
Priority Customer Services (24 Hrs):
800 100
+971 4 316 0333 (for outside the UAE)
Collection Related Queries:
Address
For all general postal enquires, please write to:
Emirates NBD Bank
P.O. Box 777
Deira, Dubai
United Arab Emirates
Collection Queries
In case you have any Collection queries and wish to discuss your facility with one of our bank representatives, please find the following options:
You may reach out to us on our Collections Customer Care line: (+971) 600 54 0040.
Timings: 8:00am to 4:00pm; Saturday to Thursday.
Write to our Collections team at collections@emiratesnbd.com
You may visit our Collection office located in Dubai:
Meydan Building P – Level 1, Nad Al Shiba 1, Dubai
Timings: 8:00am to 3:45pm; Sunday to Thursday
Please click here for Emirates NBD ASSIST CHATBOT - Collections Customer Service to answer any Frequently asked Questions (FAQ's)
Kindly note, due to the prevailing situation, our Collection office located in Abu Dhabi is temporarily closed until further notice. We want to assure you that we remain dedicated to supporting you with the highest quality of service via the alternate channels mentioned above.
Any cash or cheque deposits can be done via our Emirates NBD Cash Deposit Machines (CDMs)
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