Request a bank reference letter

You can request one by visiting a branch or calling us

Why you would need a Bank Reference Letter

A Bank Reference Letter is an official document from the bank that shows your relationship with the bank. This letter is usually issued to embassies or universities with information such as your name, P.O. Box number, account number, IBAN and how long you’ve been with the bank.

Fees and charges

The fees and charges for a bank reference letter are determined by your banking package. You'll find more details on these links:

Personal Banking and Youth Package Fees & Charges

Priority Banking Fees & Charges

Private Banking Fees & Charges

Request a Bank Reference Letter

To request for a Bank Reference Letter, choose one of the options below:

What’s next

You'll receive an SMS on your registered mobile number once your letter is processed and ready to be collected.

FAQs

What will my relationship start date be on the letter if I hold multiple accounts with the bank?

We’ll use the date you first opened an account with us.

Can I have all my accounts mentioned in the letter?

You can request to include all or some of your accounts excluding credit cards, deposits and loans.

What happens to my request if I have insufficient funds in my account for the fees and charges?

You will not be able to proceed with your request.

Can the letter be issued for foreign currency accounts?

Yes, the letter can be issued for any foreign currency account that you hold.

Please tell us what went wrong

The information provided didn't answer my questions The information is confusing or hard to follow The links don't work

Please elaborate to help us serve you better

You are currently browsing