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The credit card reserved for those who deserve a world of privileges and special perks, as well as a range of unprecedented offers carefully selected to suit your lifestyle.
Rewards
Earn up to 1.5 Plus Points for every AED 100 spend
Airport Lounge Access
Complimentary access to over 10 VIP lounges
Golf Privileges
Tee off at the best courses worldwide
Bon Appétit
Up to 30% at over 2000 restaurants across UAE
Plus Points
Get rewarded for
all your retail spends
Earn Plus Points for every spend and redeem them instantly at your favorite stores. You can also convert your Plus Points to Frequent Flyer Miles or Cash back.
Earn up to 1.5 Plus Points for every
AED 100 spend
Earn 0.4% Plus Points in supermarkets and groceries spends
Earn 0.4% Plus Points in Insurance and Car Dealership spends
Earn 0.2% Plus Points in Fuel and Utility Payments
Earn 0.2% Plus Points in Real Estate and Education spends
See how much you can earn
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Please note that this is a just estimated calculation based on above amounts
Golf Privileges
Tee off at the best courses worldwide
Get up to 40% discount at over 100 golf courses worldwide
Benefits from Mastercard
More advantages exclusively for you
Contactless Payments
Pay on the go with Emirates NBD Cards
Use your phone or smartwatch to make quick and secure contactless payments with your Emirates NBD Cards.
Easy Installment Plans
Shop your heart's content,pay in small amounts!
With the 0% Installment Plan from Emirates NBD Credit Cards. From electronics, jewellery, home decor, travel & entertainment and many more, shop at our wide range of participating merchants.
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With Emirates NBD Credit Card is loaded with lots of features and benefits.
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0% Instalment Payment Plan allows you to convert your Credit Card purchases made at select outlets in convenient monthly Instalments at no interest. Please click here to view Participating Partners on 0% Instalment Payment Plan.
You can instantly convert your purchase to 0% Instalment Payment Plan through any one of our convenient channels - Online Banking, Mobile Banking or at Point of Sale:
To convert your purchases to 0% Instalment Payment Plan, simply log in to our Online or Mobile Banking, choose a Plan that best suits your needs and your transaction will be converted instantly.
Please click here to view detailed Terms & conditions along with the 0% Participating Partners to avail a 0% Instalment Payment Plan on your Credit Card.
Fees are applicable and determined by the bank for that period. It will be specified and you will be notified at the time of application. However you can click here for the generic schedule of charges.
0% Instalment Payment Plan allows you to convert your Credit Card purchases made at select outlets in convenient monthly Instalments at no interest. Please click here to view Participating Partners on 0% Instalment Payment Plan.
You can instantly convert your purchase to 0% Instalment Payment Plan through any one of our convenient channels - Online Banking, Mobile Banking or at Point of Sale:
To convert your purchases to 0% Instalment Payment Plan, simply log in to our Online or Mobile Banking, choose a Plan that best suits your needs and your transaction will be converted instantly.
Please click here to view detailed Terms & conditions along with the 0% Participating Partners to avail a 0% Instalment Payment Plan on your Credit Card.
Fees are applicable and determined by the bank for that period. It will be specified and you will be notified at the time of application. However you can click here for the generic schedule of charges.
You can prepay the Total Credit Card Instalment Plan (CCIP) Instalment Price in one lump sum prepayment. However, there will be a CCIP Foreclosure/Cancellation Fee (determined by the bank for that period) to process such requests, as well as requests based on account refund or void transactions.
The 0% Instalment Payment Plan foreclosure takes a minimum of 2 working days from the time of request.
0% Instalment Payment Plan is available for purchases made at Participating outlets. Please click here to view the 0% Participating Partners.
Transactions converted to 0% Instalment Payment Plan do not earn Reward Points.
Only a primary Cardholder can apply/request for 0% Instalment Payment Plan.
Payment Plan is available for purchases made at Participating outlets. Please click here to view the 0% Participating Partners.
The Transaction amount placed in Instalments will be part of your Total Outstanding amount. Instalment Payment Plan provides flexibility of repaying the billed amount in Instalments, instead of full.
0% Instalment Payment Plan is available for purchases made at Participating outlets. Please click here to view the 0% Participating Partners.
The amount to be paid every month "Equated Monthly Instalment (EMI)" will be computed by dividing the Total CCIP Price by the CCIP Term. The Total CCIP Price is arrived by adding the Purchase Price of the goods or services and the interest charges for the CCIP Term (if applicable).
CCIP Monthly Instalments shall be billed to you starting from the following statement date after the date of purchase and every month thereafter until the Total CCIP Price is billed in full.
When you make a purchase(s) under the CCIP, the Monthly Minimum Due on the statement will be the sum of the CCIP Monthly Instalment(s) plus all other outstanding transactions multiplied by the required payment percentage determined by Emirates NBD which you will be notified of, plus any excess amounts over the credit limit and all past due amounts (if any).
The flexibility of reducing or increasing the tenure of an existing 0% Instalment Payment Plan is not available.
If you pay less than the Monthly Minimum Due on the due date specified in the card member's credit card monthly statement then charges as per the existing Emirates NBD Credit Card Terms and Conditions governing the issue will apply. If in the case you are unable to make the payment, any existing CCIP transactions will be converted to a revolving interest bearing transaction.
If the card is closed while a transaction is still under CCIP, the CCIP will cease to exist and the unbilled amount of the CCIP will be billed to you. The entire outstanding amount shall immediately become due and payable by you, and the Bank shall have the right to demand an immediate payment at its discretion.
There will be a CCIP Cancellation Fee (applicable for that period) to process a cancellation request on account of refund/void transactions. As this will vary you can click here to view a generic schedule of charges.
Balance Conversion (BalCon) is a program that allows you to repay your Credit Card statement retail outstanding balance as installment payment plans.
Balance Conversion is open to all Emirates NBD Credit Card Primary holders with a minimum retail outstanding balance of AED 1000.
Any applicable fees on the 'Balance Conversion' facility is determined by Emirates NBD and will be charged on the plan. Fees are subject to changes on periodic basis. Please click here for more information.
You can avail this facility through our digital channels using 4 simple steps:
Online Banking:
Online Banking:
Upon request, your Balance Conversion will be processed & reflected instantly on your Credit Card statement.
You can choose to repay your Installment amounts for 12, 18, 24, 36, or 48 months.
A retail transaction amount of AED1000 is required to avail our balance conversion option on your applicable Credit Card.
A monthly installment has to be paid towards your Balance Conversion. However, if you fail to repay your installments for two consecutive months, your plan will automatically be foreclosed. Your entire outstanding balance from the Balance Conversion amount will immediately be due for payment in full. The remaining outstanding balance will then attract our regular finance charges.
You can choose to amend your Balance Conversion plan. However, a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus a 5% VAT will be applicable, and your remaining outstanding can be re-booked for the new plan you wish to select.
Balance Conversion is a flexible payment plan that allows you to repay your Credit Card outstanding balance in equal monthly installments at a flat interest rate. You can choose to repay the amounts from 12 to 48 monthly installment plans.
Balance Conversion interest is a flat monthly interest rate determined by Emirates NBD and shall be charged on the conversion. The interest rates are subject to changes on periodic basis and is also based on Card usage and overall performance.
This facility is available for transactions done on both Primary and Supplementary Cards. However, only Primary Cardholders can raise a balance conversion request.
You can choose to prepay or foreclose your existing Balance Conversion by contacting or call center on 600 54 0000. A foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus a 5% VAT, will be applicable.
Yes on early settlement, a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus 5% VAT, will be applicable for all plans.
Your Balance Conversion plan will remain active. If the prepayment is done with an intention to cancel the plan, you are required to contact our call center at 600 54 0000 and request for a cancellation. Upon cancellation, the prepayment will be adjusted towards the Balance Conversion outstanding and a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus 5% VAT will be applied.
When your Credit Card cancellation is processed, all active plans on the Card will automatically be closed, a foreclosure fee and remaining outstanding balance will be due for payment in full.
No, you will not lose any reward points on your converted transactions.
Balance transfer (BT) is a program that allows you to transfer your outstanding balance(s) from any other bank to your Emirates NBD Credit Card.
Balance transfer is open to all Emirates NBD Credit Card Primary holders.
You can avail a maximum up to 90% of your available Credit Card limit. The amount varies based on your eligibility & the available Credit Card limit.
Any applicable fees on the 'Balance Transfer' facility is determined by Emirates NBD and will be charged on the plan. Fees are subject to changes on periodic basis. Please click here for more information.
Balance Transfer interest is a flat monthly interest rate determined by Emirates NBD and shall be charged on the conversion. The interest rates are subject to changes on periodic basis and is also based on Card usage and overall performance.
To avail this program, please contact our 24/7 call center at 600 54 0000 and our phone banking advisor will assist you in processing your request
Balance Transfer requests require 2-3 working days after which it will be reflected on your Credit Card statement.
You can choose to repay your Balance Transfer installment amounts for 12, 18, 24, 36, or 48 months.
A minimum amount of AED 1000 is required to apply for a balance transfer on your applicable Credit Card.
A monthly installment has to be paid towards your Balance Transfer. However, if you fail to repay your installments for two consecutive months, your plan will automatically be foreclosed. Your entire outstanding balance from the Balance Transfer amount will immediately be due for payment in full. The remaining outstanding balance will then attract our regular finance charges.
You can choose to prepay or foreclose your existing Balance Transfer by contacting or call center on 600 54 0000. A foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus a 5% VAT, will be applicable.
Yes on early settlement, a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus 5% VAT, will be applicable for all plans.
You can choose to amend your Balance Transfer plan. However, a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus a 5% VAT will be applicable, and your remaining outstanding can be re-booked for the new plan you wish to select.
Your Balance Transfer plan will remain active. If the prepayment is done with an intention to cancel the plan, you are required to contact our call center at 600 54 0000 and request for a cancellation. Upon cancellation, the prepayment will be adjusted towards the Balance Transfer outstanding and a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus 5% VAT will be applied.
When your Credit Card cancellation is processed, all active plans on the Card will automatically be closed, a foreclosure fee and remaining outstanding balance will be due for payment in full.
Credit Card e-Statement is an electronic version of your Credit Card Statement. This statement is delivered to you to your email address in the same frequency of your paper statement. You can view, save or print your statement right from your computer.
The benefits would be as follows:
Any Emirates NBD Credit Card customer holding an active card can subscribe to Credit Card e-Statements.
All our existing customers are automatically registered for Credit Card e-Statement. For new customers, you can select either e-statement or paper statement or both at the time of application for Credit Card. Customer can also subscribe for e-Statement by calling our Call center on 600 54 0000 or through our online banking.
Your Credit Card e-Statement is delivered to the email address specified by you. Credit Card e-Statements are created in PDF format, which is the standard format of files exchanged via emails or uploaded on the Internet. This format does not allow content to be edited and re-produced. In addition, your e-Statement is password protected for financial information.
Credit Card e-Statement has the same frequency as your paper statement.
Your Credit Card e-Statement will be sent in PDF format to your registered email address in our records.
Yes, the Credit Card e-Statement is password protected. The password will be first 4 letters of your name, as embossed on your Credit Card (spaces not counted), followed by the date and month of your birth (in DDMM format).
You can easily update your Email Address through our Mobile App or any of our ATMs.
How to update your Email Address through the Mobile App:
Login > select Security Centre > select Email Address Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your Email Address through an ATM:
Go to Main Menu > Select Requests > Select Email Address Update
Credit Card e-statement are sent to only one preferred/registered email address.
You may be receiving the message due to any one of the following reasons:
Your eStatement password consists of the first 4 letters of your name, as embossed on your Credit Card (spaces not counted), followed by the date and month of your birth (in DDMM format).
Yes, your Credit Card e-Statements will have the same look and feel of your paper statement, but your Credit Card number will be masked for your own security.
Yes. If your computer has access to a printer, you may print any e-Statement file from the Adobe® Acrobat® Reader® software by selecting the printer icon in the tool bar at the top of the page. Or, choose the "File" menu in the upper-left hand corner of the screen and select "Print." You may print the entire statement or choose to print a specific page.
You require Adobe® Acrobat® Reader® version 6.0 or above to view your Credit Card e-Statement. If you do not have Acrobat Reader on your computer, please download version 6.0 or above of the free software from the Adobe website.
Credit Card e-Statements are free.
You can switch back to the paper statement at any time by calling Call Centre on 600 54 0000 or through our online banking.
Yes, you can subscribe to both at any time via out Call center or through our Online Banking.
Please notify us of any discrepancies immediately by calling our 24 hours Call Centre on 600 54 0000.
Yes enrollment for each card should be done separately.
Yes, you can enroll & receive separate e-statements for each of your credit cards.
Yes you can as long as Acrobat Reader is installed on the handheld.
Emirates NBD dnata Credit Card comes only as a MasterCard.
The eligibility to apply is based on the Emirates NBD Credit Card Policy.
In case you have not requested for Auto top up at the time of application, you can contact us on +971 600 54 0000 and our representatives will help you activate the facility. Please ensure you have the Salik account number and PIN handy when contacting us.
Cardholders are requested to call on +971 600 54 0000 at any time to request cancellation of the Salik Auto top up facility on the Card.
Cardholders are requested to call the dedicated Emirates NBD Travel Desk on +971 4 316 65 75 to book the tickets and holiday packages, Sunday to Thursday from 8:00 am to 5:30 pm & Saturday from 9:00 am to 5:30 pm.
For any service issue, cardholders are requested to contact Emirates NBD Contact Center on 600 54 0000.
Cardholders are automatically enrolled into Protect Plus.
Cardholders are automatically enrolled into the complimentary Roadside Assistance Service.
Cardholders will have the option to convert their ticket or holiday packages purchased at dnata into convenient 3 or 6 month installments at 0% Interest.
Finance Charges means the charges billed to the Card Account if the Total Amount Due of the previous month's Statement of Account is not paid in full by the Payment Due Date noted in the Statement of Account.
The Finance Charges are calculated on (an average) daily basis and will be billed to the Card Account if the Total Amount Due is not paid by the Payment Due Date (even if the Minimum Amount Due has been paid by the Payment Due Date). Finance Charges are subject to increase by a percentage as determined by the Bank at its sole discretion from time to time in case the Cardholder is one or more payments overdue.
The amount due for payment is reflected in your Credit Card Statement as Total Payment Due. However, you can choose to pay just the Minimum Payment Due.
Minimum Payment Due means the amount you need to pay on or before the Payment Due Date to avoid any Late Payment Fees. The minimum amount to be paid every month is 5% of the Current Balance or AED 100/- whichever is higher. If you only pay the Minimum Amount Due, the remaining balance will be carried over to the next statement with the applicable finance charges.
You can get cash advances totaling up to 50% of your credit limit. You can avail cash advance facility through ATM machines. Online Banking and Mobile Banking platform. Cash Advance Fee is applicable for availing this facility. This fess is charged to the Card account on each Cash Advance transaction as specified in the Credit Card service and price guide/schedule of fees & Charges or as determined by the Bank subject to the Bank's sole discretion and subject to changes from time to time and updated on the website emiratesnbd.com/cards.
You may enroll up to 5 supplementary cardholder. You and your supplementary cardholders will share a single credit limit.
If your card account balance exceeds the assigned credit limit, over limit fee is charged. Such fee will be billed once during the billing cycle.
In case you lose your card or if it has been stolen, please notify the bank immediately by calling 600 54 0000 from within UAE, and
+971 600 54 0000 outside UAE. Lines are open 24 hours a day, 7 days a week. This will protect you from subsequent unauthorized use of your card and enable us to provide you with a replacement card.
You may also block and replace your card through our mobile banking application.
You can make a payment in a number of different ways
**Effective 1st Feb 2020, a nominal transaction fee of AED 5 per transaction will be charged for bill payments through Al Ansari Exchange Branch, payable directly at the time of making the payment.
It is important to make at least the minimum payment. Failure to make the minimum monthly payment on time will result in a late payment fee as well as finance charges.
Payment hierarchy is an allocation of payment on your Credit Card account. It means that when you make a payment towards your Credit Card, the payment hierarchy tells the bank which component of your Card outstanding (fees, interest, principal amount, installment plans etc.) is to be paid first.
You may access your Credit Card balance and transaction details through the following options:
For a new Credit Card application, you may visit any of our nearest branches or alternatively you may schedule an appointment by sharing your contact information through our website, online banking or through our call center.
You may request for a replacement card through our 24/7 dedicated call center on 600 54 0000 or through our mobile banking app.
In order to reset your Credit card PIN, please call at our 24/7 call center on 600 54 0000 and follow the steps given below:
In an event that you wish to dispute a transaction charged on the card account, the dispute is to be reported to the Bank in writing no later than 30 days from the date of the relevant Statement of Account.
Please click here to fill the cardholder dispute form and send it with all the supporting documentation that the Bank requires as pertinent to the disputed transaction charge and the circumstances thereof to carddispute@emiratesnbd.com
In order to place a request for credit limit increase, please visit any of your nearest Emirates NBD branches. However if you wish to decrease the Credit limit on your Card, please call at our 24/7 call center 600 54 0000
You may request for a Supplementary Credit Card by applying through Online Banking, Mobile Banking, by calling at our 24/7 call center 600 54 0000 or by visiting any of our nearest Emirates NBD branches.
You may use any of the following means to make payments towards your Credit Card while you are overseas:
You may place a request to change the Direct Debit payment / percentage instructions by calling at our 24/7 call center 600 54 0000.
Your Credit Card is auto-renewed at least 30 to 45 days prior to the expiry of your existing card. In the event ,you do not receive your renewed Card, please call at our 24/7 call center 600 54 0000
The annual membership fee is charged on your Credit Card on the Card anniversary date.
You may access your Credit Card statements through your online banking account or by calling at our 24/7 call center 600 54 0000
A late payment fee is levied on the Card account if the minimum payment due is not received on or before the payment due date.
If you wish to close your Credit Card, please ensure you have cleared the total Card outstanding and place a request to cancel the Card by calling at our 24/7 call center 600 54 0000. Once you receive the card closure confirmation, you may proceed to shred and destroy the card.
A regular Installment Payment Plan gives you flexibility to convert any retail purchase above AED 750 at a very low interest rate, with a repayment option from 3 to 36 months installments.
You can instantly avail an Installment Payment Plan through any one of our convenient channels – Online Banking or Mobile Banking.
Online and Mobile Banking
Point of Sale
To convert your retail purchases to Installment Payment Plan, simply log in to our Online or Mobile Banking, choose a plan that best suits your needs and your transaction will be converted instantly.
Please click here to view a detailed list of Terms and Conditions.
Fees are applicable and determined by the Bank for that particular period. It will be specified, and you will be notified at the time of application. However, you can click here to view a generic schedule of charges.
You can avail the option of prepaying the Total Credit Card Installment Payment Plan (CCIP) Installment Price in one lump sum prepayment. However, there will be a CCIP Foreclosure/Cancellation Fee (determined by the bank for that period) to process such requests, which will also include cancellation requests on the account of refund or void transactions.
Installment Payment Plan foreclosure takes a minimum of 2 working days from the time of request.
The Card member will be allowed the option of prepaying the Total Credit Card Installment Payment Plan (CCIP) Installment Price in one lump sum prepayment. There will be a CCIP Foreclosure/Cancellation Fee (determined by the bank for that period) to process such requests.
There will be a CCIP Cancellation Fee (determined by the bank from time to time) to process a cancellation request on account of refund/void transactions.
Installment Payment Plan gives flexibility to convert any retail purchase above AED 750 at a very low interest rate with a repayment option from 3 to 36 months Installments.
Installment Payment Plan transactions earn Reward Points.
Only a primary Cardholder can apply/request for an Installment Payment Plan.
Installment Payment Plan gives you the flexibility to convert any retail purchase above AED 750, at a very low interest rate with a repayment option from 3 to 36 months Installments.
The Transaction amount placed in Installments will be part of your Total Outstanding amount. Installment Payment Plan provides flexibility of repaying the billed amount in Installments, instead of full.
Installment Payment Plan gives you the flexibility to convert any retail purchase above AED 750 with any of the merchants at a very low interest rate, with a repayment option from 3 to 36 months Installments.
The amount to be paid every month "Equated Monthly Installment (EMI)" will be computed by dividing the Total CCIP Price by the CCIP Term. The Total CCIP Price is arrived by adding the Retail purchase Price of the goods or services and the interest charges for the CCIP Term (if applicable).
CCIP Monthly Installments shall be billed to you, starting from the following statement date, after the date of retail purchase and every month thereafter until the Total CCIP Price is billed in full.
When a Card member makes a retail purchase(s) under the CCIP, the Monthly Minimum Due on the statement will be the sum of the CCIP Monthly Installment(s) plus all other outstanding transactions multiplied by the required payment percentage determined by Emirates NBD and notified to the Card member, plus any excess amounts over the credit limit and all past due amounts, if any.
The flexibility of reducing or increasing the tenure of an existing Installment Payment Plan is not available.
If you pay less than the Monthly Minimum Due on the due date specified in the card member's Credit Card monthly statement then charges as per the existing Emirates NBD Credit Card Terms and Conditions governing the issue will apply. If in the case you are unable to make the payment, any existing CCIP transactions will be converted to a revolving interest bearing transaction.
If the card is closed while a transaction is still under CCIP, the CCIP will cease to exist and the unbilled amount of the CCIP will be billed to you. The entire outstanding amount shall immediately become due and payable by you, and the Bank shall have the right to demand an immediate payment at its discretion.
There will be a CCIP Cancellation Fee (determined by the bank for that period) to process a cancellation request on account of refund/void transactions. As this will vary you can click here to view a generic schedule of charges.
"Lifestyle Protector Insurance" covers all Platinum, Titanium, Infinite, Silver, and Gold credit cards.
"Lifestyle Protector Insurance", is a unique protection plan that the primary credit card holder can opt for on his Emirates NBD credit card, to cover the family's regular expenses in case of death due to accident or permanent total disablement of the primary card holder.
"Lifestyle Protector Insurance" Cover is applicable for all UAE residents from the age of 18 up until 65 years.
Only primary card holders are eligible for the "Lifestyle Protector Insurance" cover.
"Lifestyle Protector Insurance" covers regular expenses like Utility bills, House Rent, School fees, Grocery bills, shipping of personal belongings, Repatriation expenses, as per limits defined in the policy.
There are two plans that are offered under the "Lifestyle Protector Insurance" cover.
Under the Platinum & Infinite plan, Accidental Death and Permanent Disability coverage is offered to a maximum up to AED 250,000 and under the Silver/ Gold / Titanium coverage is offered up to AED 150,000 or 12 times the average of last three statements current balance (whichever is lower) for both the plans.
For the other benefits under Platinum & Infinite plan – the maximum limit is AED 78,700 and under Silver/ Gold / Titanium the maximum limit is AED 33,250.
The premium payment will be on a monthly basis; 0.99% of the current balance at billing frequency of the credit card. For e.g. in case the outstanding is AED 1000, the premium charged will be AED 9.90 only. In the event the outstanding balance is zero then no premium applies.
The cover will commence once the premium has been debited from his/her credit card and the customer is enrolled in the plan.
At the time of enrollment for "Lifestyle Protector Insurance" cover, you are not required to provide any documents for enrollment. Go4it Cardholders & Manchester United credit card are provided the cover by default on the credit card. For other products, customers can be enrolled over the phone.
Under the "Lifestyle Protector Insurance", the insured can cancel his policy by calling Emirates NBD call center. There is no refund facility available for the customer if he cancels his current or previous month's premium. Once the customer opts out he/she will not be able to enroll in the insurance plan at all.
Under the "Lifestyle Protector Insurance" cover the customer can call the RSA claims number on 04 3029906 In the event of a claim.
The documents to be submitted at the time of the claim, under the "Lifestyle Protector Insurance" cover, are as follows:
Loan on Card (LOC) program allows you to get a portion of your available Credit Card limit as cash. The amount availed will be transferred to your bank account or issued as a manager's cheque.
This program is available for all Primary Emirates NBD Credit Card holders based on your eligibility and available credit card limit.
You can avail a maximum of up to 90% of your available Credit Card limit. The amount varies based on your eligibility and available Credit Card limit.
You can choose to repay your Loan on Card amounts for 12, 18, 24, 36, or 48 months.
Loan on Card interest is a flat monthly interest rate determined by Emirates NBD and shall be charged on the loan amount. The interest rates are subject to changes on periodic basis and is also based on card usage and overall performance.
You can avail this facility through our digital channels using 4 simple steps:
Online Banking:
Mobile Banking:
Upon request, your Loan on Card option will be processed & reflected instantly on your account and Credit Card statement.
This facility is available for Primary Cardholders only.
Any applicable fees on the 'Loan on Card' facility is determined by Emirates NBD and will be charged on the plan. Fees are subject to changes on periodic basis. Please click here for more information.
Currently, there are no reward points associated with the 'Loan on Card' facility.
Loan on Card option is given based on your available Credit Card limit. On repayment of your monthly installments, the amount repaid will become your new available Credit Card limit.
Your total loan payable amount shall be computed by adding the principal amount of the loan, interest during the selected tenor, and the one time processing fee as applicable. Your monthly EMI will consist of the principal and interest repayment amount, however only your first EMI will include any processing fee is applicable"
You can choose to prepay or foreclose your existing Loan on Card facility by contacting our call center on 600 54 0000. A foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus a 5% VAT, will be applicable.
Your Loan on Card plan will remain active. If the prepayment is done with an intention to cancel the plan, you are required to contact our call center at 600 54 0000 and request for a cancellation. Upon cancellation, the prepayment will be adjusted towards the Loan on Card outstanding and a foreclosure fee of 3% of the principal outstanding or AED 250 whichever is higher, plus 5% VAT will be applied.
A monthly installment has to be paid towards your Loan on Card plan. However, if you fail to repay your installments for two consecutive months, your plan will automatically be foreclosed. Your entire outstanding balance from the Loan on Card plan will immediately be due for payment in full. The remaining outstanding balance will then attract our regular finance charges.
When your Credit Card cancellation is processed, all active plans on the Card will automatically be closed, a foreclosure fee and remaining outstanding balance will be due for payment in full.
LoungeKey is an Airport Lounge benefit that offers access to over 500 premium airport lounges in more than 300 cities worldwide, irrespective of the airline or travel class.
To enjoy the benefits of this program, it is mandatory to complete a one-time registration.
Once registered you can discover more about the lounges available to you. Simply search using the lounge finder facility.
Yes, both primary and supplementary cardholders need to register to enjoy the benefits of this program.
Yes, in the event that you have been issued a new card for any reason (i.e. replacement etc.) and the card number is different, you have to register the new card number to LoungeKey, to ensure that you will continue to enjoy the same benefits. The same applies for supplementary cardmembers (if applicable).
Please refer to the below for free visits based on the type of card:
Additional charges apply for guests and varies from card to card. Please refer to the list
Please check the following to verfiy if the charge for LoungeKey billed to your Credit Card holds valid or not
You have to identify yourself as a LoungeKey member and present your card to the Lounge staff. Your card will be swiped to register the visit.
In an unlikely event that the receptionist / lounge staff isn't familiar with LoungeKey, you may double-check at the mobile app and show them the listing.
You can download the app from Android market or Apple store. Use the account login and password which was set up during the registration.
As the Lounge staff is serving millions of customers, from thousands of banks around the world it becomes diffcult for them to inform customers on an indivisual basis. The most reliable way to be informed about your visit entitlement and the lounges T&Cs (i.e. opening hours, children admission etc.) is via the website and the mobile app. We would highly recommend you check the details of the lounge prior to travelling, as lounge staff do not have access to pricing information and will therefore be unable to confirm potential charges that might apply.
You have the option to apply for an Emirates NBD Platinum Credit Card through Visa or MasterCard.
You can avail the following benefits from your Emirates NBD Platinum Credit Card:
The Bon Appétit program is an exclusive dining experience in which you can enjoy fantastic discounts at our partner restaurants.
You can enjoy discounts on air tickets and avail holiday packages with Emirates NBD Platinum Credit Card through the Emirates NBD Travel Desk by calling this no 04 316 6575. Emirates NBD Travel Desk timings are: Sunday to Thursday from (8:00 AM - 5:30 PM) & Saturday from (9:00 AM – 5:30 PM).
If you have concerns with Emirates NBD Travel Desk you can call our Emirates NBD Helpline at 600 54 0000.
The reward program associated with Emirates NBD Platinum Credit Card is the Plus Points reward program.
The way the point system work for Emirates NBD Platinum Credit Card is; for every AED 100 retail spend on your Platinum Credit Card, you will earn up to 1.5 Plus Points domestically and internationally.
You can redeem your Plus Points instantly at Participating Partners, frequent flyer miles from leading airlines, annual membership fee waivers or cash back.
You can enjoy the following benefits provided under the VISA network with Emirates NBD Platinum Credit Card
You can enjoy the following benefits provided under the MasterCard network with Emirates NBD Platinum Credit Card
In the case of submitting a claim for your Emirates NBD Platinum Credit Card under VISA or MasterCard coverage, please visit the following links:
You are eligible only for benefits that are associated with the type of Platinum Credit Card you are using.
You can pay your utility bills with Emirates NBD Platinum Credit Card.
You may contact the respective utility bill provider, in case there is an issue with the utility payment through Emirates NBD Platinum Credit Card.
Protect Plus is an enhanced insurance benefit available on your Emirates NBD Credit Card which offers protection to you and your family from the liability of paying the outstanding amount on your Credit Card in case of unforeseen eventualities. Additionally, Protect Plus also pays cash benefits to the family of the Cardholder in the event of Accidental Death or Hospitalization.
Protect Plus offers complete peace of mind to cardholder by covering the following eventualities:
Protect Plus payment benefits against each coverage are as follows:
Protect Plus Coverage | Benefits |
---|---|
Job loss cover (Involuntary Loss of employment) |
Protect Plus enables you to pay a monthly sum equal to 10% of your Credit Cards outstanding balance payment for 12 months. Subject to of AED 4000 per month. |
Flat Accidental Death benefit | Protect Plus will payout up to AED 200,000 to designated beneficiary of the Credit Cardholder in case of Primary Cardholder's death due to an accident |
Death | Protect Plus will pay out your Emirates NBD Credit Card Outstanding Balance payment up to AED 100,000 per primary Credit Card with aggregate maximum limit of AED 300,000 per Credit Cardholder |
Permanent Total Disability | Credit Card outstanding balance payment up to AED 100,000 per primary credit card with aggregate maximum limit of AED300,000 per Credit Cardholder |
Critical Illness | Credit Card outstanding balance payment up to AED 100,000 per primary credit card with aggregate maximum limit of AED 300,000 per Credit Cardholder |
Hospital Cash Benefit | In the event of Hospitalization due to an accident exceeding a continuous period of 48 hours, Credit Cardholder is eligible for Cash Benefit of AED 100 every day for maximum of 30 days in a year. |
You are automatically enrolled into Protect Plus from the time of card activation. You enjoy complimentary cover for two months after which a nominal rate of 0.99% is charged on a monthly basis based on the outstanding balance on your card.
Yes, the coverage is valid worldwide except in respect of Involuntary Loss of employment (ILOE), Hospital Cash Benefit which are limited to the UAE.
Please call us on 600 54 0000 within the first 2 of months activation to opt out of Protect Plus. However, once you opt out, you will not be eligible to enroll again.
The minimum age is 18 years old and the maximum is 69 years for death and total disablement, and 59 years for Critical Illness and Involuntary Loss of Employment.
No, the cover is applicable only on Primary card holders. Supplementary cardholders are not covered.
The following ailments are covered under Critical Illness:
In case of job loss (Involuntary Loss of Employment) the benefits shall be paid only if the date of the event falls after 120 days from enrollment date of the offer. However, if you have had the policy cover for more than 120 days and then had to lose job, you can apply for a claim.
Please note that you need to be a permanent employee and has completed minimum of 6 months with the same employer in order to claim under this benefit.
Other than job loss cover (ILOE), Hospital Cash and Critical Illness benefits, you can claim under all other benefits immediately upon enrolling into the offer.
The benefits under Hospital Cash is payable to you over and above that you could claim using medical insurance.
For assistance in submitting a claim under this policy, please contact ADNIC
Upon receipt of claim notification, ADNIC would register the claim, allocate & advice a claim number and required documents to the customer For more details and Terms and Conditions on Protect Plus, Please visit emiratesnbd.com/cards.
You can use your Credit or Debit Cards abroad to make purchases and to withdraw local currency from cash machines as and when you need it, and feel secure knowing that it's a safer option than carrying large amounts of cash or traveler's cheques.
The exchange rate applied is set on a daily basis by VISA or MasterCard depending on the type of Emirates NBD card you have.
Some retail merchants have Dynamic Currency Conversion built into their card acceptance system. This allows them to offer you a choice of paying the bill in UAE Dirhams or the local currency.
It is recommended to avoid Dynamic Currency Conversion and pay your bill in local currency as higher margin and charges are typically applied by the retailers if you opt to convert your transactions to UAE Dirhams.
By paying in local currency you can have clarity as to what rates and charges will be charged to your account. The exchange rate used will be that determined by VISA or MasterCard depending on the type of Emirates NBD card you have. Foreign Currency transaction fee as indicated in our schedule of fees & charges will be applicable for all non-AED transactions.
It is not mandatory to inform the bank if you are travelling outside UAE and intend to use your card. However, we strongly advise to keep your registered mobile number active even when you travel abroad to ensure you receive SMS alerts for every transaction on your card. We will continue to monitor your card for any unusual transactions whilst you're abroad. We'll contact you if we detect unusual activity. If you keep your mobile phone with you, you'll be able to confirm genuine transactions as soon as we contact you.
Contact us immediately on +971 4 600 54000 and block the card. You may place a request for a replacement card to be issued and shipped to you at your International location.
CONCIERGE
Let us open doors for you
Being an Emirates NBD Credit Card(s)* holder rewards you with all its luxurious benefits. Relax and let the expert concierge team run all the errands for you. A list of services to enhance your experience are:
Pickup and delivery of car in Dubai and Abu Dhabi for Car servicing and Car registration once a year
Credit Card | Airport transfers | Submission of visit visa at Dubai and Abu Dhabi airport |
Local Courier Service |
---|---|---|---|
Visa Infinite Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Skywards Infinite Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Skywards Signature Credit Card | Up to 2 drops per calendar year in the UAE |
4 times in a year | Up to 6 times per calendar year within UAE |
dnata World Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Marriott Bonvoy® World Mastercard® Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
LuLu 247 Platinum Mastercard Credit Card | Up to 2 drops per calendar year in the UAE | 4 times in a year | Up to 6 times per calendar year within UAE |
Terms and Conditions
- To avail of these services contact our dedicated Concierge Desk on +971 4 704 7110 between 8:30 am to 5:30 pm, Saturday to Thursday or visit emiratesnbd.theconciergecompany.com
- Services available only if payment is made using your Emirates NBD Credit Card(s)*.
- All bookings should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
- Benefit available only when travel tickets are purchased with the Emirates NBD Credit Card(s)*.
- A one-way transfer is considered a drop from airport transfers.
- Inter-Emirate transfers are not applicable. Only valid for transfers within city limits.
*Applicable Credit Cards: Visa Infinite, Skywards Infinite, Skywards Signature, dnata World & Marriott Bonvoy World Mastercard Credit Card, LuLu 247 Platinum Mastercard
VALET PARKING
Let us park it for you
Enjoy 4 complimentary valet parking services per month of 1 hour each at selected popular shopping malls by simply presenting your Emirates NBD Credit Card(s)* at the valet service. Locations providing these services are:
Terms and Conditions
*Applicable Cards: Visa Infinite Credit Card, Skywards Infinite Credit Card, Skywards Signature Credit Card, LuLu 247 Platinum Mastercard Credit Card, dnata World Credit Card
GOLF PRIVILEGES
Tee off at the best courses worldwide
Get up to 40% discount at over 100 golf courses worldwide
To book your tee off follow these simple steps:
Please click here to complete a one-time registration process
Log in with the ID and Password emailed to you at the time of registration
Select a course and choose 3 preferred tee slots
A confirmation email will be sent to your registered email ID
AIRPORT LOUNGE ACCESS
Escape the bustle of busy airports
Relax either before boarding or shortly after disembarking. Enjoy unlimited lounge access at selected Middle East airports. Simply present your Emirates NBD Credit Card at any participating airport lounge receptions for immediate entrance.
Travel should always feel like a privilege with the Platinum Mastercard® Lounge Program. As a Platinum Mastercard cardholder with a card issued in the UAE, Saudi Arabia, Afghanistan, Algeria, Bahrain, Cape Verde, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Pakistan, Palestine, Qatar, Tunisia, and/ or Yemen, you receive:
Unlimited complimentary access for you* to over 25 regional and international lounges across the UAE, KSA, Jordan, Kuwait, Egypt, Morocco, USA, UK, Canada, Germany, France, Singapore and more.
Access to business facilities email, Internet, phones, fax machines, and conference space in some lounges
Complimentary refreshments and snacks
*Guests will be charged
Lounge Name | Location | Country/Airport | Terminal |
Crown Lounge | AMMAN | Queen Alia International Airport, Jordan | Main Terminal |
First Class Lounge | CAIRO | Cairo International Airport, Egypt | Terminal 1,2,3 |
Marhaba Lounge | DUBAI | Dubai International Airport, UAE (DWC) | Terminal C1 |
Dubai International Airport, UAE | Terminal 1, Concourse D | ||
Terminal 3, Concourse A, B, C | |||
First Class Lounge | JEDDAH | King Abdulaziz International Airport | North Terminal |
Mastercard Diamond Lounge | ABU DHABI | Abu Dhabi International Airport, UAE | VIP Terminal |
Dasman Premier Lounge | KUWAIT | Kuwait International Airport | Main Terminal |
Diamond Lounge | Belgium | Brussels Airport | Terminal B |
Plaza Premium Lounge (Int'l Dep.) | Canada | Toronto Lester B. Pearson Intl | Terminal 1 |
Star Alliance Lounge | France | Paris Charles de Gaulle | Terminal 1 |
Sky Lounge | Germany | Frankfurt Main | Terminal 2 |
Plaza Premium Lounge | Hong Kong SAR | Hong Kong Chek Lap Kok Intl | Terminal 1 |
Passenger Lounge | Italy | Rome Fiumicino | Terminal 3 |
Plaza Premium Lounge | Malaysia | Kuala Lumpur Intl | Terminal 1 |
Pearl Lounge (Departures) | Morocco | Mohammed V Intl | Terminal 2 |
Aspire Lounge (No.41) | Netherlands | Amsterdam Schiphol | Terminal 3 |
SATS Premier Lounge | Singapore | Singapore Changi Intl | Terminal 3 |
Sala VIP Miro | Spain | Barcelona El Prat | Terminal 1 |
Miracle First Class Lounge | Thailand | Bangkok Suvarnabhumi Intl | Intl. Concourse G |
Primeclass CIP Lounge | Turkey | Istanbul Ataturk Havalimani | Intl. Terminal |
Aspire, The Lounge at LHR T5 | United Kingdom | London Heathrow | Terminal 5 |
Wingtips Lounge | USA | York NY JFK International | Terminal 4 |
Effective 15th May 2018, the lounge available in Terminal 2 at the Dubai International Airport, UAE will be terminated and no longer available to Titanium and Platinum Mastercard cardholders. In addition to the remaining existing lounges currently available across GCC, Levant, and Egypt, Mastercard will offer additional 15 international lounges on Platinum Mastercard through the Lounge Key program. For most up to date list of lounges please click here or download the Mastercard For You App available on Apple Store and Google Play Store.
* Applicable Credit Cards: dnata Platinum Credit Card, Lulu Mastercard Platinum Credit Card, Mastercard Platinum Credit Card
SALIK AUTO TOP UP
Top up & drive easy with SALIK Auto Top up
By activating the facility, you do not have to remember to recharge your Salik account when the balance reduces. Set up your Salik auto recharge through online or mobile banking. The Credit limit on your credit card is utilized to the extent of the top up amount. All Auto top ups initiated within your Credit Card statement cycle are included in your monthly Credit Card statement for payments.
You may choose Auto top up amount from any of the below plans:
You may call us on +971 600 54 0000 at any time to request cancellation of Salik Auto top up facility on your Card.
Please note: All RTA related usage on the Credit Card is governed by RTA terms and conditions. For details, please visit www.rta.ae The Credit Card related usage is governed by Emirates NBD Credit Card Terms and Conditions. For the latest Terms and Conditions, please click here.
DISCOUNTS ON AIR TICKETS AND
HOLIDAY PACKAGES
Time to tick things off your travel bucket list
Let us turn your travel dreams into reality with our 3% discount on air tickets & up to 7% discount on holiday packages. The discount can be accessed through the Emirates NBD Travel Desk. Discount is applicable on dnata base rate, excluding taxes and surcharges.
Call +971 4 7036575 to book your tickets and holiday packages from Saturday to Thursday (09:00AM - 5:30PM).
PURCHASE PROTECTION
Shop with confidence, knowing that the purchases you make with your Platinum Mastercard® are:
In case of damage, you will either get a new item to replace the damaged one or receive compensation for the item's total value, as per the store receipt.
Mastercard® does not undertake any insurance business or acting as an insurer, insurance broker, insurance advisor or insurance agent. AIG (or their authorized local representative), and not Mastercard, is providing the relevant insurance benefits. Mastercard does not advise any person on the merits of buying, selling, subscribing for, or underwriting a contract of insurance. The insurance program is conducted as a necessary part of other services provided by Mastercard in the course of its business. Aside from fees related to its services provided pursuant to this benefits program, Mastercard does not collect a fee or other remuneration collected for this insurance program directly from Mastercard cardholders
How To Redeem:
Simply click https://www.mcpeaceofmind.com/Platinum/Platinum to file a claim online.
UTILITY BILL PAYMENTS (AED Cards only)
Use your Emirates NBD Credit Card to conveniently pay your Etisalat, DEWA and Empost (Emirates Post) bills online.
CARD FRAUD PROTECTION
Get covered for unauthorized charges from in-store, telephone, ATM withdrawals and online purchases
How to Claim: Card holders can file a claim online by going to www.mcpeaceofmind.com/Titanium
INTEREST FREE DAYS
Your Emirates NBD Credit Card gives you a maximum of 55 interest-free days, provided you continue to pay your outstanding balance in full, by the due date.
INSTANT CASH
Enjoy instant cash at over 810,000 ATMs world wide
Enjoy instant access to up to 50% of your credit limit as cash with your Emirates NBD Credit Card at over 810,000 ATMs worldwide or over the counter at any bank branch around the world that displays the VISA or MasterCard symbols. A cash advance fee (or foreign currency equivalent, where applicable), whichever is higher, will be charged.
FLEXIBLE PAYMENT OPTION
Don't let money come in the way of living a comfortable life
Your Emirates NBD Credit Card gives you the flexibility to pay as little as 5% of the outstanding balance each month, and carry forward the balance to the next statement. You can choose to pay 5%, 10%, 25%, 50% or 100% of your card outstanding balance every month.
Choose from the following convenient options to make your card payments:
Please Note: * A nominal transaction fee of AED 3 per transaction will be charged for bill payments through Exchange Houses, payable directly at the time of making the payment.
For more information, please call +971 600 54 0000
SMS ALERTS
Receive SMS alerts on every transaction made on your Card, so you can immediately identify any unauthorized use.
24 HOUR ASSISTANCE
Call +971 600 54 0000 for any queries related to your Card, 24 hours a day, 365 days a year.
ONLINE ACCESS
Enjoy online access to your Card Account from anywhere in the world, allowing you to monitor your card balances and transactions as well as make payments from your Emirates NBD Account.
CAREEM CHAUFFEUR SERVICES
Now when you travel across countries in the Middle East with Mastercard® card, you can enjoy:
How to use:
To enable the 20% discount on upto three rides per month, enter promo code MASTERCARD when booking.
MARKAVIP ONLINE SHOPPING
15% off any order when you shop online with MarkaVIP across Saudi Arabia, UAE, Jordan, Lebanon, Qatar, Kuwait, Oman and Bahrain
Simply visit www.markavip.com enter promo code MASTERCARD and use your Platinum MasterCard®
Mastercard Buy 1 Get 1 offers
Download the Mastercard Buy 1 Get 1 App to browse the best offers with 900+ offers across 90+ destinations and 600+ merchants.
How to use:
Download the Mastercard Buy 1 Get 1 mobile app from the App Store or Google Play Store and register with first 8 digits of your card to start saving
Terms & Conditions apply
CLEARTRIP TRAVEL DISCOUNT
Enjoy up-to 30% discount on your booking
Visit Cleartrip and book any roundtrip, international airfare or hotel using your Platinum Mastercard and enjoy an up-to-30% discount on your travel booking
Combine airfare and hotel nights and get up to AED 1400 off your booking.
How To Redeem:
Simply visit https://www.cleartrip.ae/offers/uae/choose-your-country, book your trip, enter promocode MASTERCARD and pay with your Mastercard.
THE BICESTER VILLAGE SHOPPING COLLECTION™
Save up to 60% from world-leading brands
The Bicester Village Shopping Collection™ is where world-leading brands offer savings of up to 60%, and sometimes more, on the recommended retail price, in their own luxuriously appointed boutiques, all year round.
Platinum Mastercard® cardholders can get access to:
Click here to avail these offers
REEBONZ ONLINE SHOPPING™
Enjoy online shopping privileges such as:
Simply click go to www.reebonz.ae and start shopping. Use promo code MASTERME6
MYUS PREMIUM SHIPPING
Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren and get fast, reliable, affordable international shipping with MyUS, #1 in the industry with over 10 million packages shipped since 1997.
As a Mastercard cardholder, you will receive:
How To Redeem:
Simply click here to register with your Mastercard® card
Terms & Conditions
Offer valid for Mastercard cardholders only:
Avis Car Rental
Whether you are traveling with your family or on a business trip, enjoy exclusive benefits with Avis. With your Mastercard®, you can now enjoy access to:
How To Redeem:
Visit www.avisworld.com/mastercardmea and use your Mastercard card to reserve your vehicle today.
FULFILL VISA ASSISTANCE
Applying for travel visa made simple and quick for global traveler (Exclusive offer for Mastercard holders for only US$ 15)
How To Redeem:
Simply call the World Elite™ Mastercard® Concierge or visit www.fulfillsolutions.com/mastercard to access the Fulfill website and apply for your travel visa.
Terms & Conditions:
Visit https://www.mastercard.ae/en-ae/consumers/find-card-products/platinum/travel/fulfill-visa-benefit.html to view the Terms & Conditions
FARFETCH
Farfetchexists for the love of fashion. It operates a truly global luxury digital marketplace, empowering individuality and connecting creators, curators and consumers worldwide.
With over 700 boutiques and brands from around the world, Farfetchship to customers in almost 190 countries.
Explore the marketplace at Farfetch.com
Mastercard cardholders can receive 10% off site wide products using code MASTERCARD10. This discount is eligible off full priced items only.
Terms and conditions apply
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