Cardless cash withdrawal

Download our mobile app and withdraw cash from any of our ATMs even without your debit card

Cardless withdrawals from Emirates NBD ATMs

You can withdraw cash securely even without your debit card from any Emirates NBD ATM if you have the Emirates NBD mobile app on your phone. You’ll use the app to generate a code that you’ll then use at the ATM to withdraw the amount you need.

Follow the below steps for cardless cash withdrawal:

  • Log in to Mobile Banking
  • Click on the hamburger menu on the top left of the app
  • Select Transfer > Emirates NBD mePay > Cardless withdrawal
  • Select the account to be debited
  • Enter the amount of cash you wish to withdraw and Confirm
  • Authorise the cardless withdrawal using Smart Pass or through an SMS authentication code sent to your registered mobile number
  • Visit your nearest Emirates NBD ATM
  • Select Cardless Withdrawal
  • Enter your mobile number and Confirm
  • Enter the same withdrawal amount you entered on the mobile app and click Confirm
  • Enter the authentication code that you received via SMS on your registered mobile number and Confirm
  • Collect your money and receipt


You can make up to 2 transactions every 24 hours for a maximum amount of AED 2,000 per transaction and AED 4,000 per day.

If you don’t complete your withdrawal within one hour of putting in your cardless withdrawal request, the request will expire and the money will go back into your account within 24 hours.

You have 2 attempts to complete your cardless withdrawal at the ATM. If you enter an incorrect authentication code or withdrawal amount during these attempts, the transaction will be cancelled and the money will go back into your account within 24 hours.

Yes, you can. But you must also report the loss or theft to us immediately so we can protect you from further fraud.