Cardless cash withdrawal

Download our mobile app and withdraw cash from any of our ATMs even without your debit card

Cardless withdrawals from Emirates NBD ATMs

You can withdraw cash securely even without your debit card from any Emirates NBD ATM if you have the Emirates NBD mobile app on your phone. You’ll use the app to generate a code that you’ll then use at the ATM to withdraw the amount you need.

Follow the below steps for cardless cash withdrawal:

Log in to Mobile Banking
Click on the hamburger menu on the top left of the app
Select Transfer > Emirates NBD mePay > Cardless withdrawal
Select the account to be debited
Enter the amount of cash you wish to withdraw and Confirm
Authorise the cardless withdrawal using Smart Pass or through an SMS authentication code sent to your registered mobile number

Visit your nearest Emirates NBD ATM
Select Cardless Withdrawal
Enter your mobile number and Confirm
Enter the same withdrawal amount you entered on the mobile app and click Confirm
Enter the authentication code that you received via SMS on your registered mobile number and Confirm
Collect your money and receipt

FAQs

How much cash can I withdraw through cardless withdrawal?

You can make up to 2 transactions every 24 hours for a maximum amount of AED 2,000 per transaction and AED 4,000 per day.

What if I start a cardless cash withdrawal request, but don’t finish it?

If you don’t complete your withdrawal within one hour of putting in your cardless withdrawal request, the request will expire and the money will go back into your account within 24 hours.

What if I enter the wrong details at the ATM during a cardless withdrawal?

You have 2 attempts to complete your cardless withdrawal at the ATM. If you enter an incorrect authentication code or withdrawal amount during these attempts, the transaction will be cancelled and the money will go back into your account within 24 hours.

Can I use cardless withdrawal if my debit or credit card is lost or has been stolen?

Yes, you can. But you must also report the loss or theft to us immediately so we can protect you from further fraud.

What should I do if the money from an expired or cancelled cardless withdrawal request has not been refunded to my account?

Please call +971 600 54 0000 for assistance.

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