• What is Emirates NBD Mobile Banking?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you with the ability to conveniently perform banking services similar to Online Banking, with the support of both Arabic and English languages.

• How do I download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you the ability to conveniently perform banking services similar to the Online Banking service with the support of both Arabic and English languages.

  You can download the application(s) to any of the supported devices directly from the vendor store:

  • Apple iTunes App Store
  • Google Play

   

• Is there any charge to download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile banking application is free of charge

• How can I start using the Emirates NBD Mobile Banking application?

  You will need to have an active user ID for Emirates NBD Online Banking services, a Smartphone (iPhone and Android phone) and an internet connection either by Wi-Fi or 3G with data services. You can then download the Emirates NBD Mobile banking application to your device and enjoy the convenience of banking with us.

• How can I update my registered email or mobile number on the App?

  You can now easily and instantly update your email address and mobile number using our Mobile App.

  You will be asked to authenticate this request with your Smart Pass Pin.

  How to update your email through the Mobile App:

  Login > select Security Centre > select Email Address Update

  How to update your mobile number through the Mobile App:

  Login > select Security Centre > select Mobile Number Update

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• What is Emirates NBD Mobile Banking?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you with the ability to conveniently perform banking services similar to Online Banking, with the support of both Arabic and English languages.

• How do I download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you the ability to conveniently perform banking services similar to the Online Banking service with the support of both Arabic and English languages.

  You can download the application(s) to any of the supported devices directly from the vendor store:

  • Apple iTunes App Store
  • Google Play

   

• Is there any charge to download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile banking application is free of charge

• How can I start using the Emirates NBD Mobile Banking application?

  You will need to have an active user ID for Emirates NBD Online Banking services, a Smartphone (iPhone and Android phone) and an internet connection either by Wi-Fi or 3G with data services. You can then download the Emirates NBD Mobile banking application to your device and enjoy the convenience of banking with us.

• How can I update my registered email or mobile number on the App?

  You can now easily and instantly update your email address and mobile number using our Mobile App.

  You will be asked to authenticate this request with your Smart Pass Pin.

  How to update your email through the Mobile App:

  Login > select Security Centre > select Email Address Update

  How to update your mobile number through the Mobile App:

  Login > select Security Centre > select Mobile Number Update

• How secure is the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking application is secure and enables a more convenient and speedy way to transact using your mobile while on the move. Emirates NBD Mobile Banking can be accessed using a registered online banking user ID and password. The User name and password are not stored on the handset. In case of entering your password incorrectly 3 times the application will be disabled. The session will be logged off automatically, if it is inactive for 10 minutes.

• If I am already registered to Online Banking do I get auto enrolled to the Mobile Banking application?

  You will need to use your Online banking registered user ID and password.

• How I can block my Mobile Banking service if I lose my mobile?

  You can block access to Emirates NBD application by calling our call center on 600 54 0000 and block your online/mobile banking user ID, also it is advisable to reset and change your password.

• What are the services available on the Emirates NBD Mobile Banking application?

  Account / Card / Loan Inquiry, statement and product related transactions.

  Transfers:

  • Between own accounts
  • Other Emirates NBD accounts
  • Emirates Islamic Bank
  • Local Transfer (UAE)
  • International Transfer
  • Western Union
  • DirectRemit Transfers: To India, Philippines, Pakistan, Sri Lanka, Egypt.
  • DirectRemit 2 Mobile transfer which enables you to transfer funds to any mobile number in India within seconds.

  Payments:

  • Telecommunication: DU , OSN and Etisalat
  • Utility Payments: DEWA, SEWA, FEWA, EMPOWER, Punitive And Correctional Establishments, ADDC, AADC and EMICOOL.
  • Salik
  • Nol
  • Credit Cards
  • RTA Fines and Dubai Police fines
  • Airlines : Fly Dubai and Air Arabia
  • Emaar properties
  • Donations
  • Instant Account Opening: Current, Savings, Fixed Deposit
  • Credit Card / Personal Loan Application Requests: Cheque Book, Authenticated Statement, Clearance Letter
  • Get Branch Queuing Ticket
  • Security Setting: Block/Unblock Cards

• Will I find my previously registered beneficiaries on the Mobile Banking application?

  You will be able to view all your registered beneficiaries for transfers and payments.

• Can I use the Mobile Banking service while roaming?

  You can enjoy the service as long as you have Wi-Fi connectivity or subscribed to roaming data service through your operator. Data roaming services are chargeable services which you may encounter additional charges to your phone bills.

• What number should I call if I have further queries regarding the Mobile Banking application?

  You can call 00971 600 54 0000 and select option 5 for any further queries, information.

• Is the Queuing ticket functionality available to non-Emirates NBD customer? Who all can avail this service?

  The functionality is only available to Emirates NBD customers, who are using the Emirates NBD Mobile Banking Application.

• Is there any difference with the existing queuing ticket process which is currently in place in the Branches as compared to if availed via Mobile Banking?

  There is no change on the existing system, which is being used in the branches. Instead of getting the ticket after coming to the branch, now with this service, customers are able to get the ticket even before they reach the branch. There is no paper ticket given to the customer because the image of the ticket is saved as a photo in their mobile device.

• Can I avail more than 1 queuing ticket via the Mobile Banking Application?

  You will be able to receive only 1 ticket at a time. Once the ticket is announced only then another ticket can be issued.

• Am I informed once the ticket is announced and expires?

  You will be informed via SMS when the ticket is called and when it expires.

• What does the term "Number of Customers Waiting" mean when availed a queuing ticket via the mobile banking application?

  Before selecting the service, you can see the total number of people waiting in the branch. Once you issue the ticket, you can only see the number of people in queue for that particular service. For instance, there are 10 people in the branch waiting for their turn. If you select "Teller-Individual", only those many people waiting for that service will be shown, so for example if there are 5 people in line for "Teller-Individual" the message on the ticket will show "There are 5 customers waiting for the selected service".

• Can I share my queuing ticket issued via Mobile Banking with another person through WhatsApp or a similar application?

  It is possible, as the ticket is saved in to the phone device as a photo. You can also opt in for a facility where the ticket can have your name oriented on it if issued via the Mobile Banking app, this is different to the tickets issues at the branch where the ticket only has the number mention.

• Can i open an account through Mobile Banking, even if I do not hold an existing Emirates NBD account?

  Only existing account holders can use this functionality to open a new account.

• How long does it take to open a new account via the Mobile banking app?

  A customer can open a new account within 30 seconds.

• Which types of accounts can be opened via the mobile banking application?

  Customers can open a new Current, Savings and Deposit Accounts through this functionality.

• How can I check the account interest rates through Mobile Banking?

  You can check the account interest rates by tapping on the "Click here for interest rates" link or visit the website at emiratesnbd.com.

• Can I temporarily block a Credit Card through Mobile Banking?

  You can block a Credit Card temporarily through the mobile app. You will only need to select 'Temporary Block' option as the reason for blocking the card on the block Credit Card screen.

  If your Credit Card is temporarily blocked by the Fraud team of Emirates NBD, unblocking cannot be done through mobile for security reasons.

• Can I unblock my Credit Card through Mobile Banking?

  You can unblock your credit card which was temporarily blocked by you. If the card is blocked for the reason of lost/stolen/damaged or temporarily blocked by the bank, then you will not be able to unblock your card.

• How long does it take to block/unblock a Credit Card through Mobile Banking?

  Customers can block/unblock their Card within 20 seconds. If the customer unblocks their card through the mobile app, the Credit Card will be active within 1 hour.

• Can I make a replacement request for my Credit Card through Mobile Banking?

  Only while blocking your credit card via the Mobile Banking app, you can request for a replacement card.

• Is there a charge to block/unblock Credit Cards or replacement request through Mobile Banking?

  Block/Unblock transactions are free of charge. However, for replacement requests, a fee is charged depending on the customer type, and the Terms & Conditions of the credit card owned by the customer.