• What is Emirates NBD Mobile Banking?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you with the ability to conveniently perform banking services similar to Online Banking, with the support of both Arabic and English languages.

• How do I download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you the ability to conveniently perform banking services similar to the Online Banking service with the support of both Arabic and English languages.

  You can download the application(s) to any of the supported devices directly from the vendor store:

  • Apple iTunes App Store
  • Google Play

   

• Is there any charge to download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile banking application is free of charge

• How can I start using the Emirates NBD Mobile Banking application?

  You will need to have an active user ID for Emirates NBD Online Banking services, a Smartphone (iPhone and Android phone) and an internet connection either by Wi-Fi or 3G with data services. You can then download the Emirates NBD Mobile banking application to your device and enjoy the convenience of banking with us.

• How secure is the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking application is secure and enables a more convenient and speedy way to transact using your mobile while on the move. Emirates NBD Mobile Banking can be accessed using a registered online banking user ID and password. The User name and password are not stored on the handset. In case of entering your password incorrectly 3 times the application will be disabled. The session will be logged off automatically, if it is inactive for 10 minutes.

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• What is Emirates NBD Mobile Banking?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you with the ability to conveniently perform banking services similar to Online Banking, with the support of both Arabic and English languages.

• How do I download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking is a downloadable application, which is compatible with Apple (iPhone & iPad) and Android devices. It provides you the ability to conveniently perform banking services similar to the Online Banking service with the support of both Arabic and English languages.

  You can download the application(s) to any of the supported devices directly from the vendor store:

  • Apple iTunes App Store
  • Google Play

   

• Is there any charge to download the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile banking application is free of charge

• How can I start using the Emirates NBD Mobile Banking application?

  You will need to have an active user ID for Emirates NBD Online Banking services, a Smartphone (iPhone and Android phone) and an internet connection either by Wi-Fi or 3G with data services. You can then download the Emirates NBD Mobile banking application to your device and enjoy the convenience of banking with us.

• How secure is the Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking application is secure and enables a more convenient and speedy way to transact using your mobile while on the move. Emirates NBD Mobile Banking can be accessed using a registered online banking user ID and password. The User name and password are not stored on the handset. In case of entering your password incorrectly 3 times the application will be disabled. The session will be logged off automatically, if it is inactive for 10 minutes.

• If I am already registered to Online Banking do I get auto enrolled to the Mobile Banking application?

  You will need to use your Online banking registered user ID and password.

• How I can block my Mobile Banking service if I lose my mobile?

  You can block access to Emirates NBD application by calling our call center on 00971 600 54 0000 and block your online/mobile banking user ID, also it is advisable to reset and change your password.

• What are the services available on the Emirates NBD Mobile Banking application?

  Account / Card / Loan Inquiry, statement and product related transactions

  Transfers:

  • Between own accounts,
  • Other Emirates NBD accounts
  • Emirates Islamic Bank
  • Local Transfer (UAE)
  • International Transfer
  • Western Union
  • DirectRemit Transfers: To India, Philippines, Pakistan, Sri Lanka
  • DirectRemit 2 Mobile transfer which enables you to transfer funds to any mobile number in India within seconds.

  Payments:

  • Telecommunication: DU and Etisalat
  • Utility Payments: DEWA, SEWA, FEWA, EMPOWER and Palm utilities
  • Salik
  • Nol
  • Credit Cards
  • RTA Fines and Dubai Police fines
  • Airlines : Fly Dubai and Air Arabia
  • Emaar properties
  • Donations

  • Instant Account Opening: Current, Savings, Fixed Deposit
  • Credit Card / Personal Loan Application Requests: Cheque Book, Authenticated Statement, Clearance Letter
  • Remote Cheque Deposit
  • Get Branch Queuing Ticket
  • Security Setting: Block/Unblock Cards

   

• Will I find my previously registered beneficiaries on the Mobile Banking application?

  You will be able to view all your registered beneficiaries for transfers and payments.

• Can I use the Mobile Banking service while roaming?

  You can enjoy the service as long as you have Wi-Fi connectivity or subscribed to roaming data service through your operator. Data roaming services are chargeable services which you may encounter additional charges to your phone bills.

• What number should i call if I have further queries regarding the Mobile Banking application?

  You can call 00971 600 54 0000 and select option 5 for any further queries, information.

• Is the Queing ticket functionality available to non-Emirates NBD customer? Who all can avail this service?

  The functionality is only available to Emirates NBD customers, who are using the Emirates NBD Mobile Banking Application.

• Is there any difference with the existing queuing ticket process which is currently in place in the Branches as compared to if availed via Mobile Banking?

  There is no change on the existing system, which is being used in the branches. Instead of getting the ticket after coming to the branch, now with this service, customers are able to get the ticket even before they reach the branch. There is no paper ticket given to the customer because the image of the ticket is saved as a photo in their mobile device.

• Can I avail more than 1 queuing ticket via the Mobile Banking Application?

  You will be able to receive only 1 ticket at a time. Once the ticket is announced only then another ticket can be issued.

• Am I informed once the ticket is announced and expires?

  You will be informed via SMS when the ticket is called and when it expires.

• What does the term "Number of Customers Waiting" mean when availed a queuing ticket via the mobile banking application?

  Before selecting the service, you can see the total number of people waiting in the branch. Once you issue the ticket, you can only see the number of people in queue for that particular service. For instance, there are 10 people in the branch waiting for their turn. If you select "Teller-Individual", only those many people waiting for that service will be shown, so for example if there are 5 people in line for "Teller-Individual" the message on the ticket will show "There are 5 customers waiting for the selected service"

• Can I share my queuing ticket issued via Mobile Banking with another person through WhatsApp or a similar application?

  It is possible, as the ticket is saved in to the phone device as a photo. You can also opt in for a facility where the ticket can have your name oriented on it if issued via the Mobile Banking app, this is different to the tickets issues at the branch where the ticket only has the number mention.

• Is the Remote Cheque Deposit via Mobile banking available for customers who do not bank with Emirates NBD? Who all can avail this facility?

  The functionality is only available to Emirates NBD Priority Banking Customers, Private Banking Customers and Emirates NBD Staff, who are using the Emirates NBD Mobile Banking Application. Emirates NBD Personal Banking Customers are not eligible to use the service.

• Can I submit any other bank's cheques using the remote cheque deposit facility through Mobile Banking?

  This service is available only for cheques issued by Emirates NBD. The cheque can be issued either by an individual or by a company account.

• Can i submit a Foreign Currency (FCY) cheque using the remote cheque deposit facility through Mobile Banking?

  Only cheques in AED currency are accepted.

• Is there a limit for the remote cheque deposit facility through Mobile Banking?

  Customers can avail the service for depositing cheques up to a limit of 10,000/-per transaction, total 5 cheques/-per day and monthly amounting to AED 250,000 in total.

• How can customers check the status of a cheque deposited through the remote cheque deposit facility via Mobile Banking?

  Both issuer and the depositor can check the status of cheque deposited through the mobile banking app by going to "My Previous Deposits" and "Cheques issued by me" screens in the app. Customers are also informed via e-mail an SMS after the cheque is submitted and is cleared.

• Do I have to keep the original cheque when using the remote cheque deposit facility through Mobile Banking?

  You need to keep the original cheque and present it when requested. (T&C apply.)

• Does a previously deposited remote cheque submitted via Mobile Banking need to be deposited physically at a branch as well?

  You need not submit the original cheque when using this facility.

• Why do I need to retain the original cheque when using the remote cheque deposit facility through Mobile Banking?

  In the rare event of a dispute, the bank may need to recall the cheque. In such cases you may need to provide the original cheque and hence we advise you to keep the original cheque safely.

• Can I resubmit a previous remote cheque deposit done through Mobile Banking?

  You cannot resubmit the cheque through mobile app or deposit the original cheque in any branch/CDM.

• In the event of the remote cheque deposit done through Mobile Banking is rejected, what should I do?

  When the cheque is rejected, both issuer and depositor will receive the same SMS notification informing them of the rejection. Furthermore, the status section in the application will be updated with the status (approved/rejected). You can visit the branch with the physical cheque to submit it again. If the cheque is returned, you can take the return Memo from any branch.

• How can I get the MEMO for a remote cheque deposit transaction done through Mobile Banking?

  You can get the MEMO for your transaction from any Emirates NBD branch by presenting the physical cheque. All branches have access to mobile cheque deposit Memo through their ICCS screen. Branch staff will ask you to present the physical cheque, then check the status of the cheque on the system and print the MEMO for you.

• How are duplication attempts being prevented through different channels when using the remote cheque deposit facility through Mobile Banking?

  When customers try to deposit the cheque twice before cut off time, (for example first deposited through mobile and then cheque is given to the branch), the branch will clear the physical cheque but the pending request at our Operations Processing Center, which came through mobile banking, will be rejected.

  In general, for Image-based Cheque Clearing (ICCS), the first request on the ICCS queue will be considered and verified. If the cheque is submitted via mobile first and later at the counter after the cut off time, then the branch cheque deposit cannot be submitted and the Teller will reject the transaction.

• Can i open an account through Mobile Banking, even if I do not hold an existing Emirates NBD account?

  Only existing account holders can use this functionality to open a new account.

• How long does it take to open a new account via the Mobile banking app?

  A customer can open a new account within 30 seconds.

• Which types of accounts can be opened via the mobile banking application?

  Customers can open a new Current, Savings and Deposit Accounts through this functionality.

• How many accounts is a customer allowed to open through Mobile Banking?

  This will depend on the type of customer and the eligibility. Customers should have a profile with an updated VISA, Passport information in the bank records. They should not be a citizen in any of the restricted countries, should provide the correct FATCA requirements for specific countries to open any account through mobile banking.

• How can I check the account interest rates through Mobile Banking?

  You can check the account interest rates by tapping on the "Click here for interest rates" link or visit the website at emiratesnbd.com

• Can I temporarily block a Credit Card through Mobile Banking?

  You can block a Credit Card temporarily through the mobile app. You will only need to select 'Temporary Block' option as the reason for blocking the card on the block Credit Card screen.

  If your Credit Card is temporarily blocked by the Fraud team of Emirates NBD, unblocking cannot be done through mobile for security reasons.

• Can I unblock my Credit Card through Mobile Banking?

  You can unblock your credit card which was temporarily blocked by you. If the card is blocked for the reason of lost/stolen/damaged or temporarily blocked by the bank, then you will not be able to unblock your card.

• How long does it take to block/unblock a Credit Card through Mobile Banking?

  Customers can block/unblock their Card within 20 seconds. If the customer unblocks their card through the mobile app, the Credit Card will be active within 1 hour.

• Can I make a replacement request for my Credit Card through Mobile Banking?

  You can make a replacement request for a Credit Card if reason is of Lost, Stolen or damaged.

• Is there a charge to block/unblock Credit Cards or replacement request through Mobile Banking?

  Block/Unblock transactions are free of charge. However, for replacement requests, a fee is charged depending on the customer type, and the Terms & Conditions of the credit card owned by the customer.

• What is Facebanking?

  FaceBanking allows you to have a live chat, audio or video call with one of our helpful advisors to get assistance about products or complete your Personal Loan application with simulator and document upload capabilities.

• How to use Facebanking?

  Facebanking is available under assistant menu on Emirates NBD Mobile Banking. From here you need to tap Online Advice to have a live chat, audio or video call with the Facebanking Advisor. On Online Banking, you need to select Online Advice on the menu bar.

• Which permissions I need to give to access Facebanking?

  You need to allow microphone, camera and photo library access for both IOS and Android devices. Additionally on Android, audio record permission is needed.

• What is the working hours?

  You can access to Facebanking 24/7 hours.

• Is it free to use Facebanking?

  You can enjoy the service as long as you have Wi-Fi connectivity or subscribed to roaming data service through your operator. Data roaming service are chargeable services which you may have an additional charges to you.

• Which products I can apply through Facebanking?

  You can apply for a Personal Loan and complete your application process through Facebanking. Our advisors are ready to assist you for other products application like accounts, credit cards, etc.

• Can I use Facebanking for trouble shooting?

  Yes, our advisors will help you for trouble shooting especially about product applications.

• Who can use Facebanking?

  Live chat is available for all Mobile and Online Banking users. However, audio call and video calls are available only for our Private and Priority Banking Customer.

• Does my device support Facebanking?

  Yes, all Android and IOS devices support Facebanking.