Document Intelligence

International flags representing the Middle East and Africa region

Making document-heavy banking faster and simpler with AI

We're using Generative AI to turn everyday documents into structured, ready-to-use data, helping customers open accounts faster and get through reviews with far less back-and-forth.

Impact at a glance

60%

More than 60% faster Account Opening time

68%

68% faster KYC review turn around

98%

Over 98% AI Document Extraction accuracy

The opportunity

Many banking processes rely on documents such as identity documents, trade licences, financial statements and proof of address. Traditionally, these documents have required manual review, with customers often re-entering information already contained within them, while our teams considerable time locating documents, extracting information and validating completeness before an application or review can move forward. It can also mean additional follow-up requests, longer processing times and unnecessary manual effort. The real problem wasn't a lack of digital forms, it was that our documents weren't yet intelligent enough to work for our customers.

At Emirates NBD, we saw an opportunity to make these journeys easier for both our customers and employees by using AI to understand documents, identify key information and support faster decision-making.

Our approach

Emirates NBD’s AI-powered Document Intelligence platform transforms customer documents into structured information that can be securely reused across onboarding, customer reviews and servicing. Instead of treating documents as files to be stored, we use AI to understand them, helping reduce repetitive tasks while making banking faster, more transparent and more convenient for our customers. This capability forms part of the bank's broader AI strategy to embed intelligence into customer journeys from the outset, particularly in document-intensive processes.

What's next

Our Document Intelligence is a foundational capability that will continue to support how we deliver simpler, more connected banking experiences.

As the capability evolves, we will continue expanding its use across additional customer journeys, helping reduce friction, strengthen compliance and create more personalised experiences, while maintaining the high standards of trust, security and governance our customers expect.