Our accessible and inclusive banking services

Our infrastructure and products and services that cater to people with disabilities and their needs 

We offer an Inclusive banking experience to all

Emirates NBD is focused on social and financial inclusion. We have transformed our infrastructure and products and services to cater to people with determination and their needs. Read on to learn more about how we help and what features we offer at our disability friendly branches.

Disability friendly branches

Our disability friendly branches provide accessible infrastructure, assistive technology and privileged banking services to people with determination. We currently have 44 disability friendly branches across Abu Dhabi, Dubai and Sharjah with 21 branches with assistive technologies and over 2,400 staff trained in Disability Etiquette Training (DET) and American Sign Language (ASL).

Check our branch locations here.

Features of our disability friendly branches include:

  • Dedicated parking
  • Ramps with handrails
  • Disability friendly doors
  • Low ATMs, cheque and teller counters
  • Braille on currency notes, signage and ATMs and CDMs
  • Dedicated waiting areas
  • Priority queueing
  • Interactive ATMs and CDMs
  • Enhanced website and online banking

Assistive technology

We have redefined customer experience for people with determination by integrating technology with human interactions. Here are some of the services at our disability friendly branches:

Kin Trans

This device allows you to communicate independently with a branch staff using American Sign Language (ASL) by automating ASL into text.

Braille printer

For the visually challenged, we provide a braille printer that facilitates account opening in English, Arabic and Braille.

Travellers HD

Travellers HD is a lightweight video magnifier for people with low vision or colour blindness. This device allows you to read forms, cheques and documents comfortably and conveniently, by customizing settings to suit visual capabilities.

Hearing induction loop

This device amplifies sound to more than 50% of hearing abilities and cuts out unwanted background sounds, allowing clear communication with tellers, customer service executives or at meetings.

Tactile map

The tactile map helps make spatial information accessible for people with visual impairments. These maps are audio-activated and are designed to be read by touch.

Check the services at your disability friendly branch.

The Sanad Card

The Sanad Card is a smart card issued by the Community Development Authority (CDA) of Dubai for people with determination giving them access to privileges and services meeting their needs. Learn more about the Sanad Card here.

Here are some of the exclusive benefits we offer Sanad cardholders:

Beyond package

  • Open or upgrade to the Beyond banking package without maintaining a salary transfer of AED 15,000
  • Waiver of processing fees on personal and auto loans
  • Preferential loan rates
  • Free Platinum Visa debit card with a daily purchase and cash withdrawal limit of AED 25,000 with the Beyond package

Credit cards

  • Access to variety of credit cards with a set of privileges such as dining discounts under the Bon Appetit programme, 0% installment plans, balance transfer facility, leisure and entertainment offers and Visa offers.
  • Guaranteed discount of balance transfer facility in the first year of the banking relationship
  • Some additional benefits on select cards include:

Personal loan packages

  • Voucher of AED 1,000 for loan amounts between AED 250,000 – AED 500,000 and AED 2,000 for loan amounts above AED 500,000
  • Offer valid for 6 months of account opening. No two promotion offers can be combined
  • Personal loans offered at competitive or discounted rates with these benefits:
    • 25% off credit life insurance for loan amounts between AED 200,000 and AED 400,000
    • 35% off credit life insurance for loan amounts above AED 400,000

Auto loan packages

  • Voucher of AED 500 for loan amounts between AED 100,000 – AED 250,000 and AED 1,000 for loan amounts above AED 250,000
    • Offer valid for 6 months of account opening. No two promotion offers can be combined
  • Auto loans offered at competitive or discounted rates with these benefits:
    • 25% off credit life insurance for loan amounts below AED 120,000
    • 35% off credit life insurance for loan amounts above AED 120,000

Home loans

  • Voucher of AED 2,000 for loan ticket between AED 1 million and AED 3 million and AED 5,000 for loans above AED 5 million
    • Offer valid for 6 months of account opening. No two promotion offers can be combined
  • 25% discount on processing fee for loan amounts between AED 500,000 and AED 1 million
  • 50% discount on processing fees for loan amounts above AED 1 million

Offer valid for 3 months from the time a salary transfer account is set up.

Fixed deposits
  • Better rates on the first fixed deposit if the amount is AED 100,000 or more.

Rewards

  • AED 2,000 cashback prize every month based on product
  • Chance to win one of 15 prizes every month