Concierge services on your card

Get free car services, airport transfers, visa services, concierge services and more in Dubai and Abu Dhabi

How to book

Call our dedicated Concierge Desk on 8000 3570 3553 or make your bookings directly on our website at least 2 working days in advance.

Eligible cards and benefits

Skywards Infinite Debit Card

Airport transfers: Up to 4 drops a year in the UAE

Visa Infinite Debit Card

Airport transfers: Up to 4 drops a year in the UAE

Visa Infinite Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

Skywards Infinite Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

U by Emaar Infinite Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

Etihad Guest Inspire Credit Card

Airport transfers: Up to 2 drops a year in the UAE
Visit visa submissions: Up to 4 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 6 times a year within the UAE

Etihad Guest Elevate Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

Etihad Guest Limitless Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

dnata World Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

Marriott Bonvoy® World Mastercard® Credit Card

Airport transfers: Up to 4 drops a year in the UAE
Visit visa submissions: Up to 6 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 12 times a year within the UAE

Skywards Signature Credit Card

Airport transfers: Up to 2 drops a year in the UAE
Visit visa submissions: Up to 4 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 6 times a year within the UAE

LuLu 247 Platinum Mastercard Credit Card

Airport transfers: Up to 2 drops a year in the UAE
Visit visa submissions: Up to 4 times a year at the Dubai or Abu Dhabi airport
Local courier service: Up to 6 times a year within the UAE

Duo Credit Card

Airport transfers: Up to 2 drops a year to and from AUH when purchasing your travel ticket using your Duo Diners Club Card.
Car Service: Onetime a year.
Car Registration: Onetime a year.

Complimentary concierge service for the Duo Credit Card subject to maintaining average spends of AED 5000 per month. If the spend criteria is not met, a flat fee of AED 125 will be billed to the card account in the subsequent month. A one-way transfer is considered a drop and inter emirate transfers will be considered as two usages.

Terms and conditions

Payment must be made using your Emirates NBD debit or credit cards
The travel tickets should be purchased using the debit or credit card eligible for the service
A one-way transfer is considered a drop from airport transfers
Inter-emirate transfers are not applicable except for the Duo Credit Card
Only valid for transfers within city limits

FAQs

The service provider is not honouring my free credit card benefit. What should I do?

Just call +971 600 54 0000 and report the issue.

Is the concierge benefit available for supplementary credit cardholders as well?

Yes, supplementary cardholders get the same concierge benefits as the primary cardholder.

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