Receiving your cheque book

Once your request is accepted, you’ll receive your cheque book in 3 to 5 working days

If your request for a new cheque book has been accepted, you should receive it within 3 to 5 working days.

Our courier service will hand your cheque book to you in person, they are not authorised to give it to anyone else, so please be available when they call. We don’t deliver internationally.

Delivery details

Emirates NBD partners with JMBR and Aramex courier services for the delivery of cheque books
JMBR Couriers will deliver cheque books for all the customer segments except VIP and Private Banking (PB) customers
We’ll send you an airway bill number to track your delivery
The courier service will contact you on your registered mobile number to schedule delivery

Documents needed

You must show a valid Emirates ID to receive your cheque book. If you don’t have one yet, you’ll need your passport along with the Emirates ID application.

Reschedule delivery

You can reschedule delivery of your cheque book within 39 days of the original delivery date. Please contact the courier service directly.

Courier	Tel	Website
JMBR	+971 4 285 4110	http://www.Jmbrcourier.com
Aramex	+971 600 544000	http://www.Aramex.com

Fees and charges

The charges for a new cheque book is determined by your Emirates NBD Banking Package. You’ll find more details on these links:

FAQs

What happens if I’m travelling and can’t reschedule the delivery of my cheque book?

The courier service will return your cheque book to Emirates NBD after 39 days. The bank will destroy the returned cheque book and you will then need to apply for a new one .

I need a new cheque book urgently, can I come to the bank and get one immediately?

No, you need to submit a request for a new cheque book, and you’ll receive it within 3 to 5 working days. So it’s best to apply for a new cheque book when you still have a couple of leaves left in the old one.

Can my cheque book have more than 10 leaves?

No, all our cheque books have only 10 leaves.

How soon will the money be in my account after I deposit a cheque?

The processing and clearing time for cheques depends on the type of cheque and the channel used. Learn more here.

How safe are cheques?

Our cheques have a QR code and an MICR code-line to prevent checks from being reproduced by fraudsters. If you don’t specify a recipient on the cheque, or if you write a cheque to ‘cash or bearer’, there’s always the risk of the cheque falling into someone else's hands and they can then cash it.

My cheque has been misused, how can I get help?

If you suspect a cheque has been lost or stolen, first submit a police report and then visit one of our branches with the report to place a stop payment on any cheques that are not yet presented. Additional documents may be required at the bank's discretion.

Are there charges for cheque books?

Once you open your current account you’ll receive your first cheque book free of charge. After this, charges depend on your Emirates NBD banking package. Learn more here.

I applied for a new cheque book, but didn’t receive it. What should I do?

It takes up to 3 to 5 working days through courier to receive your cheque book. If you haven’t received it, you can track your shipment directly through the courier. If you’re still facing difficulties, call us on +971 600 54 0000 and we’ll be happy to help.

How long will it take to receive my new cheque book?

Once your request has been accepted, your cheque book will be delivered to you in 3 to 5 working days.

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