Phone Banking

• Language Selection
  • Arabic
  • English
  • Hindi
• Customer Selection
  • Emirates NBD customer services
    • You will be asked to enter your 16- digit debit / credit card number & PIN post which various service options will be played.
    • For Loan only customers, the authentication option used will be mobile number & original loan amount
  • Account related services
    Account Balance:
    

    Step1	Step2	Step3
    Go to bank accounts menu	Select your account	Balance will be automatically played for the selected account

    Last 5 Transactions:
    

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    Go to bank accounts menu	Select your account	Select the option for last 5 Transactions	Last 5 transactions for the selected account will be played

    Statement by Email / Fax:
    

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    Go to bank accounts menu	Select your account	Select the option for statement by fax, email or enrollment to eStatement	The Statement will be emailed or faxed based on your selection

    Funds Transfer:
    

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    Go to bank accounts menu	Select your account	Select the option to do Funds transfer within or outside Emirates NBD	Select transfer amount, beneficiary account & other details to complete the funds transfer

    Cheque book Request: (Valid for current accounts only)
    

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    Go to bank accounts menu	Select your account	Select the option for new cheque book request	Enter your registered mobile number & complete the request

  • Credit Cards related services:
    Credit Card balance:

    Step1	Step2	Step3
    Go to credit cards menu	Select your credit card	Balance will be automatically played for the selected credit card

    Last 5 Transactions:
    

    Step1	Step2	Step3	Step4
    Go to credit cards menu	Select your credit card	Select the option for last 5 Transactions	Last 5 transactions for the selected credit card will be played

    Pay your credit card bill:
    

    Step1	Step2	Step3	Step4
    Go to credit cards menu	Select your credit card	Select the option to pay the credit card bill	Select credit card for which payments is to be done, payment amount & other details & complete the transaction

    Credit card rewards points:
    

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    Go to credit cards menu	Select your credit card	Select the option of rewards point	The rewards points for the selected credit card will be automatically voiced out

    Credit card PIN reset
    

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    Go to credit cards menu	Select your credit card	Select the option of creating a new PIN

    Credit card PIN Change
    

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    Go to credit cards menu	Select your credit card	Select the option of credit card PIN change	Enter the old PIN & then select the new PIN. This changes your PIN instantly

  • Loan related services:
    Loan Installment Information:
    

    Step1	Step2	Step3
    Go to loan accounts menu	Select your loan account	Installment & due date information will be automatically played for the selected account

    Total outstanding balance:
    

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    Go to loan accounts menu	Select your loan account	Select the option of total outstanding balance	The total outstanding balance including interest will be played

    Pay your credit card bill:
    

    Step1	Step2	Step3	Step4
    Go to credit cards menu	Select your credit card	Select the option to pay the credit card bill	Select credit card for which payments is to be done, payment amount & other details & complete the transaction

    Remaining installment Information:
    

    Step1	Step2	Step3	Step4
    Go to loan accounts menu	Select your loan account	Select the option for remaining installments	Total number of remaining installments as of today for selected loan account will be played

  • Loan related services:
    Loan Installment Information:

    Step1	Step2	Step3	Step4
    Go to Utility Bill Payment Menu	Select the utility for which payment is to be made	Select the payment amount & the account from which you wish to make payment	The payment will be instantly done & you will receive the reference number

  • Online & mobile banking services:
    Forgot/Reset User ID or password:

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    Go to Online banking & Mobile Banking Menu	Select the option for reset user ID or password	An auth code will be sent to your registered mobile number & instructions will be sent to your email address	After receiving the auth code , you can logon to online Banking & complete the User ID / Password reset process

    New registration:
    

    Step1	Step2	Step3	Step4
    Go to Online banking & Mobile Banking Menu	Select the option for online banking registration	An auth code will be sent to your registered mobile number & instructions will be sent to your email address	After receiving the auth code , you can to logon to Online Banking & complete the simplified registration process by following the instructions received.

    Pay your credit card bill:
    

    Step1	Step2	Step3	Step4
    Go to credit cards menu	Select your credit card	Select the option to pay the credit card bill	Select credit card for which payments is to be done, payment amount & other details & complete the transaction

    Mobile Banking via USSD Service activation:
    

    Step1	Step2	Step3	Step4
    Go to Online banking & Mobile Banking Menu	You need to select the option for USSD activation	You need to enter the auth code received at the time of pre registeration	After successfully entering the auth code , USSD service will be automatically activated for you

Watch related videos

See how easy it is with the introductory videos. Click here to go to Emirates NBD Official Youtube Channel

SMS Banking Registration

SMS Banking Registration

Setting up account transfer thru SMS Banking

Express phone banking at the touch of your fingertips.

Instant Voice Response System (IVRS)

The IVRS is an interactive phone banking system that lets you access your account information and other essential services with powerful and easy to use self-service options:

• Call 600 54 0000 from anywhere in the UAE.
• Enter your 16-digit Debit/Credit Card number and your PIN.
• Choose your service option from a menu.

The system has a built-in and highly secure authentication mechanism so you can rest assure that each phone banking transaction is safe and confidential. Never divulge your PIN Number to anyone including Emirates NBD staff and Phone Banking officers.

Definitions

Means the Instructions given or purported to be given by the Customer to the Bank via the Call Centre or Automated Self Service and also Includes any other written or verbal Instruction issued or purported to have been issued by the Customer to the Bank, and the same are irrevocable and binding on the Customer upon receipt by the Bank.

Refers to Emirates NBD Branches

Interactive Voice Response, This is the machine that the Customer interacts when using the Self Service Banking, It responds to and will accept touchtone evidence Instructions.

Means any or all of the banking services offered by the Bank, which can be availed by the Customer via a telephone and the Automated Interactive Voice Response Machine.

ATM card issued to the Customer by the Bank. The debit card has 16 digit number embossed on it.

Means ATM Personal Identification Number issued by the Bank to the Customer to verify the identity of the Customer and for the Customer to authorize transactions via Call center or ATM machine

Means Phone Personal Identification Number selected by the Customer to verify the identity of the Customer and for the Customer to authorize transactions via the Call Centre or the Self Service Banking.

These terms and conditions govern the services offered through Self Service Banking and the Call Centre provided by Emirates Bank Group, These terms & conditions supplement existing terms and conditions applying between the Customer and the Bank with regards to any other products that the Customer has with Bank

• By registering with the Call Centre , accepting the Debit Card Number and selecting the ATM PIN or Phone PIN, the Customer authorizes the Bank to act on his/her, oral/touch tone/telephonic Instructions with the Banks absolute discretion. The Customer hereby authorizes the Bank to rely and act, without any liability on the part of the Bank, upon all such Instructions issued or purporting to be issued by the Customer and to accept the same as correct, accurate and duly authorized by the Customer.
• The use of the Debit Card Number with the correct ATM PIN or Phone PIN shall constitute confirmation of identity of the Customer and the Bank may, but is not obliged to, further confirm the identity. The Customer hereby also agrees and authorizes the Bank to record such contents of any phone call under the Self Service or Call Centre as may be deemed appropriate by the Bank and such II recorded conversation may be adduced produced as evidence, if and when required. The Bank may utilize other means of confirming the Instructions. The Bank reserves the right to refuse to execute any or all of the instructions if there is a failure on the part of the Customer to confirm the Instructions, in the event the Bank is in doubt as to the identity of the caller, or the bonafide of any Instruction.
• In the event of unauthorized disclosure of the ATM PIN or Phone PIN, the Customer shall immediately notify the Bank. The time at which the Bank received the aforementioned information or Instructions will be determined and certified solely by the Bank and such determination shall be binding and conclusive on the Customer The Bank reserves the right to ask for written confirmation.
• The Customer shall be solely responsible .for ensuring that the Debit Card Number and the ATM PIN or Phone PIN and any other Information that may be communicated to the Customer in this regard by the Bank is fully secured and is not disclosed to any un authorized persons or third parties. The Customers Service Representatives are NOT authorized to receive the detail of any Customer's Phone PIN or ATM PIN. The ATM PIN or Phone PIN will only need to be disclosed via touch-tone telephone while using the automated IVR.
• In the event of stolen or lost Debit Card, the Customer shall immediately notify the Bank to block his debit card access. However, access to IVR is not blocked. Customer should also immediately intimate the Bank if access to IVR is required to be blocked. The Bank reserves the right to ask for written confirmation. The Customer understands and agrees that the Bank will not be liable for any misuse by another person in such an event and for failure of the Customer to inform the Bank to block IVR access.
• In addition to the general terms and conditions that are applicable to use of the Call Centre and the Self Service Banking options, the following further provisions will also apply:
  • The Customer shall provide the Bank with a list of third parties account numbers to which a transfer of funds may be made via Self Service Banking and/or Call Centre. The Bank shall not effect any Instructions requiring it to transfer funds to the account of a third party if the number of that account is not contained in the list provided by the Customer.
  • The Customer acknowledges that Self Service Banking that may be provided by the Bank at its discretion involves inherent risks, including, but not limited to, risks associated with fraud and unintended/erroneous Instructions, which the Bank cannot eliminate. The Customer hereby indemnifies theindemnifies the Bank of all liabilities and responsibilities and accepts any and all risks associated with the use of the Self Service Banking.
  • All transactions are charged at the normal banking rates. For details please refer to the fees and charges schedule pertaining to the different products offered by the Bank.
  • The Bank reserves the right to amend, add or delete any of these terms and conditions at any time without prior notice. The use by you of this service shall be treated as acceptance by you of any change. If you do not accept any proposed.