• What is Emirates NBD Phone Banking?

  Emirates NBD Phone Banking is a 24 hour banking service, assisted by a virtual assistant - Eva and a team of Phone Banking officers.

• How do I contact Emirates NBD Phone Banking?
  • Personal banking: Dial 600540000
  • Priority Banking: Dial 800100
  • Private Banking: Dial 800456
  • Business Banking (SME): Dial 600540009
  • Salary Prepay: Dial 600540007

   

• Can I use Emirates NBD Phone banking only during banking hours?

  You can access your bank accounts 24 hours, 7 days a week, even on public holidays and Fridays, either through the automated Phone Banking Service or Phone banking Officers.

• Can Business Banking /Non-Individual Customers access Phone banking services?

  Non-Individual/Business Banking account holders can call on the 24x7 Phone line 600540009 and access Phone Banking service. However, this line is only accessible to 'authorized callers' who have a Telephone PIN. Customers can register for the phone banking service and obtain the Telephone PIN by visiting the nearest branch.

• Who can access the Emirates NBD Phone Banking Service?

  All Emirates NBD customers with the exception of jointly held and minor accounts can access the phone banking service.

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• What is Emirates NBD Phone Banking?

  Emirates NBD Phone Banking is a 24 hour banking service, assisted by a virtual assistant - Eva and a team of Phone Banking officers.

• How do I contact Emirates NBD Phone Banking?
  • Personal banking: Dial 600540000
  • Priority Banking: Dial 800100
  • Private Banking: Dial 800456
  • Business Banking (SME): Dial 600540009
  • Salary Prepay: Dial 600540007

   

• Can I use Emirates NBD Phone banking only during banking hours?

  You can access your bank accounts 24 hours, 7 days a week, even on public holidays and Fridays, either through the automated Phone Banking Service or Phone banking Officers.

• Can Business Banking /Non-Individual Customers access Phone banking services?

  Non-Individual/Business Banking account holders can call on the 24x7 Phone line 600540009 and access Phone Banking service. However, this line is only accessible to 'authorized callers' who have a Telephone PIN. Customers can register for the phone banking service and obtain the Telephone PIN by visiting the nearest branch.

• Who can access the Emirates NBD Phone Banking Service?

  All Emirates NBD customers with the exception of jointly held and minor accounts can access the phone banking service.

• What are the services offered by EVA - Emirates NBD Virtual Assistant?

  The services available are as follows:

  • Account /Card balance inquiries.
  • Loan enquiries
  • Card activation
  • Details of the last five transactions for the Cards/Accounts.
  • A/C to A/C transfers: Own accounts
  • Credit card Payments
  • Card PIN change or reset
  • Request Account and Card statements by email.
  • Utility bill payments (SALIK, DEWA, SEWA)
  • Online/Mobile banking registration/reset
  • Secret questions authorization
  • Credit Card limit decrease
  • 0% IPP conversion
  • POS limit increase
  • Retrieve IBAN
  • Swift code
  • Direct debit instructions setup/amend/deletion
  • Damaged Card Replacement
  • Billing cycle change
  • Card application status
  • Telegraphic Transfer status announcement
  • New accounts/cards/loan lead creation
  • Salary credit announcement
  • Reward Points balance
  • Auto Enroll for e-statements
  • Products and Promotions

  Through Emirates NBD Phone Banking you can access your bank accounts 24 hours a day, 7 days a week, and 365 days a year.

   

• How can I activate my Emirates NBD Credit/Debit card through EVA?

  You need to call at 600540000 from your registered mobile number and tell the virtual assistant activate card. EVA will take you to activation flow and then you can have the card activated on the call.

  Alternatively, you can SMS act to 4459 from your registered mobile number in order to receive a call for activating your debit or credit card;

  Please note the international number for Private Banking customers is 00917-4-3160018 and for Priority Banking customers is 00917-4-3160333

• What is the minimum/maximum amount for Funds Transfers/Bill Payments via EVA/ Phone banking?

  Transaction Type	Maximum	Minimum
  DEWA	15,000.00	1.00
  SALIK	50,000.00	50.00

• If I make a fund transfer payment from my savings account to my current account via EVA/ Phone banking, how soon can I withdraw the funds using an ATM?

  You can immediately withdraw the funds from any ATM.

• Can I make a transfer from my AED account to my US$ Account through EVA/ Phone banking system?

  You may transfer from your AED account to your US$ account via the phone banking automated system, as long as one of the transacting account is in AED currency.

• Do I need to sign up for the utility bill payment option on EVA/ Phone banking?

  You do not need to register for the utility bill payment option as you can authenticate on the IVR using your card number and PIN, by voicing out the Utility for which you wish to make the payment. Payments can be made to registered/un-registered beneficiaries.

• What are the utility payments I can make through EVA/ Phone Banking?

  You can make payments to DEWA, SEWA and SALIK.

• Can I pay for somebody else's utility bill through EVA/ Phone banking system?

  As long as you have an Emirates NBD Debit or Credit Card and the required utility account number, you may pay for someone else's bill also.

• How can I receive my statement if made the request through EVA/ Phone Banking?

  Statement requests can be made through EVA/ Phone Banking for both accounts and cards. The statements will be sent to your registered Email.

• How do I redeem my Plus Points or skyward miles through EVA/ Phone banking?

  You cannot redeem your reward/plus points through EVA/Phone Banking. However, you can easily redeem your reward points through the Mobile App or Online banking.

  To check your skyward miles, please login to our Mobile Banking app. You can also learn how you can earn miles with the quick miles calculator available on our website.

• How can I update my Mobile Number via phone banking?

  Your registered mobile number cannot be updated through EVA/ Phone Banking. You can easily update your mobile number through our Mobile App or any of our ATMs.

  How to update your mobile number through the Mobile App:

  Login > select Security Centre > select Mobile Number Update

  You will be asked to authenticate this request with your Smart Pass Pin.

  How to update your mobile number through an ATM:

  Go to Main Menu > Select Requests > Select Mobile Number Update

• Can I make a telegraphic transfer through EVA/ Phone Banking?

  Telegraphic transfers cannot be made through EVA/ Phone Banking. However, you can do the transfer through Online/Mobile Banking.

• How do I connect to a Phone Banking officer directly on the IVR system?

  You can specify your actual reason for calling to the virtual assistant - EVA who will guide you with the service you require and accordingly your call will be transferred to a phone banking.

• How do I reset my card PIN through EVA/ Phone banking?

  You can give instructions to the virtual assistant Eva regarding card PIN RESET. You will then be asked to enter the Card number for which you need to reset the PIN. You can then directly set up your new PIN through our virtual assistant.