Find anything about our products, search our faqs, and more.
Type your query in the search above and press enter to see the results
Try typing "Card activation"
Choose your language
التغيير الى العربية English
OR
Apply online
Use UAE Pass to submit your application faster.
You must be more than 18 years old and have:
An active UAE mobile number
An Emirates ID
Your passport
Proof of income
A minimum salary of AED 5,000
Following are a few examples:
"I would like to activate my online banking"
"I have lost my credit card"
"I would like to make a payment to DEWA"
"I want to transfer funds between my accounts"
"Can I use my card when travelling abroad?"
Next time you need help with something, just try reaching out to Eva and she will be happy to guide you.
Please click here to see a tutorial on how you can get the best out of your interaction with Eva.
What are people asking?
Emirates NBD Phone Banking is a 24 hour banking service, assisted by a virtual assistant - Eva and a team of Phone Banking officers.
You can access your bank accounts 24 hours, 7 days a week, even on public holidays and Fridays, either through the automated Phone Banking Service or Phone banking Officers.
Non-Individual/Business Banking account holders can call on the 24x7 Phone line 600540009 and access Phone Banking service. However, this line is only accessible to 'authorized callers' who have a Telephone PIN. Customers can register for the phone banking service and obtain the Telephone PIN by visiting the nearest branch.
All Emirates NBD customers with the exception of jointly held and minor accounts can access the phone banking service.
Emirates NBD Phone Banking is a 24 hour banking service, assisted by a virtual assistant - Eva and a team of Phone Banking officers.
You can access your bank accounts 24 hours, 7 days a week, even on public holidays and Fridays, either through the automated Phone Banking Service or Phone banking Officers.
Non-Individual/Business Banking account holders can call on the 24x7 Phone line 600540009 and access Phone Banking service. However, this line is only accessible to 'authorized callers' who have a Telephone PIN. Customers can register for the phone banking service and obtain the Telephone PIN by visiting the nearest branch.
All Emirates NBD customers with the exception of jointly held and minor accounts can access the phone banking service.
The services available are as follows:
Through Emirates NBD Phone Banking you can access your bank accounts 24 hours a day, 7 days a week, and 365 days a year.
You need to call at 600540000 from your registered mobile number and tell the virtual assistant activate card. EVA will take you to activation flow and then you can have the card activated on the call.
Alternatively, you can SMS act to 4459 from your registered mobile number in order to receive a call for activating your debit or credit card;
Please note the international number for Private Banking customers is 00917-4-3160018 and for Priority Banking customers is 00917-4-3160333
Transaction Type | Maximum | Minimum |
---|---|---|
DEWA | 15,000.00 | 1.00 |
SALIK | 50,000.00 | 50.00 |
You can immediately withdraw the funds from any ATM.
You may transfer from your AED account to your US$ account via the phone banking automated system, as long as one of the transacting account is in AED currency.
You do not need to register for the utility bill payment option as you can authenticate on the IVR using your card number and PIN, by voicing out the Utility for which you wish to make the payment. Payments can be made to registered/un-registered beneficiaries.
You can make payments to DEWA, SEWA and SALIK.
As long as you have an Emirates NBD Debit or Credit Card and the required utility account number, you may pay for someone else's bill also.
Statement requests can be made through EVA/ Phone Banking for both accounts and cards. The statements will be sent to your registered Email.
You cannot redeem your reward/plus points through EVA/Phone Banking. However, you can easily redeem your reward points through the Mobile App or Online banking.
To check your skyward miles, please login to our Mobile Banking app. You can also learn how you can earn miles with the quick miles calculator available on our website.
Your registered mobile number cannot be updated through EVA/ Phone Banking. You can easily update your mobile number through our Mobile App or any of our ATMs.
How to update your mobile number through the Mobile App:
Login > select Security Centre > select Mobile Number Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your mobile number through an ATM:
Go to Main Menu > Select Requests > Select Mobile Number Update
Telegraphic transfers cannot be made through EVA/ Phone Banking. However, you can do the transfer through Online/Mobile Banking.
You can specify your actual reason for calling to the virtual assistant - EVA who will guide you with the service you require and accordingly your call will be transferred to a phone banking.
You can give instructions to the virtual assistant Eva regarding card PIN RESET. You will then be asked to enter the Card number for which you need to reset the PIN. You can then directly set up your new PIN through our virtual assistant.
How was your website experience today?
Subscribe and stay updated!
Get exclusive deals, latest promotions and important information
All this and more in the Emirates NBD newsletter
You will now be redirected to an external website to view this content. Emirates NBD or any of its subsidiaries does not bear liability/responsibility for any other information published by the website owner or publisher.
You will be redirected in 5 Seconds