Service Availability and Support Updates

We understand your concerns and we want to assure you that your deposits are safe with us. We have comprehensive business continuity plans in place to ensure your funds, personal information and financial data are protected, even during challenging times.

Yes, all our branches are operating as usual. The ENBD X app, Online Banking and all our ATMs are fully operational, ensuring you have seamless access to your banking services at all times.

Please use ENBD X or Online Banking for your day-to-day banking needs. For updates on all our channels, please check our website Emirates NBD. If you need additional support, you can call us on +971 600 540000.

Our standard withdrawal and transfer limits remain in place. If there are any government-mandated or bank-initiated changes to these limits, we’ll let you know immediately through our official channels.

We have a comprehensive business continuity plan in place to ensure the uninterrupted delivery of essential banking services. This includes maintaining critical infrastructure, diversifying our operational centres and prioritising the safety of our staff to keep our systems running. We are monitoring the situation and adapting our operations to ensure we can support our customers and maintain the stability of the financial services you rely on every day.

Yes, all scheduled payments, standing instructions and direct debits are continuing to operate as normal. Our systems are designed to process these transactions automatically, even during periods of disruption. In the unlikely event of any delay, impacted transactions will be addressed promptly and customers will be kept informed through official bank communications.

Yes, international transfers and foreign currency transactions remain available. While some external factors such as correspondent banking networks or market conditions may occasionally impact processing times, our teams are actively managing these transactions to ensure continuity and minimal disruption.

Processing or system syncing delays may occur at times, especially during periods of higher activity, but this does not necessarily indicate an issue with your account or funds. Please allow some time for the transaction to reflect or check through ENBD X or Online Banking. If you still need support, please call us on +971 600 540000.

Yes. Protecting your personal and financial information remains a top priority for us. Our security systems, data protection measures and monitoring protocols continue to operate at the highest standards. Safeguards remain firmly in place to protect your information against unauthorised access or misuse.

Unverified information can create unnecessary concern. We encourage you to rely only on official Emirates NBD channels, including our website, the ENBD X app, verified social media accounts and direct bank communications. If information hasn’t come from an official bank source, please exercise caution before acting on it.

We have multiple support channels in place to ensure continuity of service. You can contact us through the ENBD X app, Online Banking, visit a branch or call +971 600 540000 for support.

At this time, existing repayment obligations and due dates remain unchanged. Please continue making payments as scheduled. If any regulatory guidance, relief measures or bank-led support initiatives are introduced, details will be communicated clearly through our official channels.

Digital banking continues to offer a secure, reliable and convenient way to manage finances without the need to handle large amounts of cash. We encourage you to continue using our trusted digital channels for day-to-day banking.

The situation is being monitored continuously by our management and operational teams. Any updates that impact customers will be communicated immediately through our official channels.

To stay informed of the most accurate and up to date information, please check the Emirates NBD website, ENBD X app notifications, and official bank emails and social media channels.

Your banking services remain available even if movement is temporarily impacted. Our digital channels (ENBD X and Online Banking) and ATMs are designed to ensure you can access essential services without needing to visit a branch. Any changes to branch operating hours will be shared through our official channels.

Most urgent services such as card controls, account access, transfers and key service requests, can be completed securely through the ENBD X app or Online Banking. If you need to visit a branch, please check for your nearest branch online before setting out. You can also call +971 600 540000 for guidance.

If a digital channel is temporarily slow, please allow it some time. Networks can be unstable during this time. If you need support, you can call our customer support team on +971 600 540000.

For clarity and peace of mind, please rely only on official Emirates NBD communications via our website, ENBD X app notifications and verified social media channels. If something hasn’t come from an official source, it’s best to treat it with caution.

During uncertain periods, fraud often increase, especially messages that create urgency such as fines, emergency support, charity donations or account verification messages. Emirates NBD will never ask for sensitive information such as PINs, passwords or OTPs through unofficial channels. Please be vigilant and rely only on official bank sources for your information.

Yes, you have full access to your money and banking services while overseas. Your ENBD X app, Online Banking and cards remain available. If you notice any unusual card declines or access challenges, our teams can support you through the most available channel at the time.

If you notice anything unfamiliar, it’s important to act quickly. You can freeze or manage your card instantly using the ENBD X app or reach our customer support teams through the most available channel. We will support you with the appropriate next steps, including reviewing transactions and securing the account as needed.

Most services are expected to run normally. However, in certain circumstances, external dependencies (such as clearing systems, market operations, or logistics) may impact timelines for cheque clearing or specific transaction types. If any service timelines are affected, we’ll communicate updates through official channels to avoid uncertainty.

Our ATMs and digital transfers remain your best options for urgent access to cash. If you’re unable to access a preferred channel due to local disruptions, please check for the nearest available service points on our website. If you need support, please call +971 600 540000.

Yes, rest assured if anything changes, we’ll let you know immediately through our official channels, including the Emirates NBD website and app notifications.

The safest way to stay informed is to rely on Emirates NBD’s official website, ENBD X app notifications, emails and our verified social media channels.