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What are people asking?

  • How can I start using Online Banking?

    On the Emirates NBD website, kindly click on 'Customer Login' and select 'Register/Forgot Password'. You have two options for registration:

    • Register with Account: If you select Register with Account, your Account Number and Debit Card number will be requested.
    • Register with Credit Card: If you select Register with Credit card, you will need to enter your Credit Card number and date of birth.

    Once the above mentioned process is completed, you will receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the Online Banking registration screen. Now you can specify your preferred User Name and click on 'Confirm' to proceed. You will be requested to select secret questions and determine answers for each, after which you set your password. That's it!

    You can now directly login to your Online or Mobile banking using the User Name and Password you have specified.

  • How can I reset my Online Banking password?

    In case you want to reset your Online Banking password, kindly click on 'Forgot Password' on the login page and select 'Reset'.

    You can either reset your password by selecting Reset with Account or Reset with Credit Card:

    • If you select Reset with Account, your account number and debit card number will be requested.
    • If you select Retrieve with Credit Card, you need to enter your Credit Card number and date of birth.

    Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the screen. Subsequently, you will need to enter your existing User Name and click on 'Confirm' to proceed and specify your new password. Your password is now reset and you can directly login to Online or Mobile banking.

  • How can I retrieve my Online Banking User Name?

    On the Online Banking login page, kindly click on 'Forgot User Name' option and select 'Retrieve'.

    You can either retrieve your Online Banking User Name by selecting 'Retrieve with account' or 'Retrieve with Credit card'.

    • If you select 'Retrieve with Account', your Account Number and Debit Card number will be requested.
    • If you select 'Retrieve with Credit Card', you need to enter your Credit Card number and date of birth.

    Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code to the specific fields on the screen. After answering the secret questions, your Online Banking User Name will be displayed on the screen. You can now directly login to Online or Mobile banking.

  • How current is the information which I see on Online Banking?

    All the information on Online Banking is updated immediately except for the following:

    • Once you have linked your new Credit card through Settings, it would take a turnaround period of 24 hours to reflect across Online Banking.
    • Credit Card transactions will reflect in the statement after 24 hours.

     

  • What are the features of Dashboard page?

    Dashboard page is displayed once you log in to your Online Banking account. You can also access this page anytime by clicking on your profile picture on Main Menu.

    We have endeavored to provide a dashboard page through which you will be able to see your overall financial status and products at a glance. You have the option to customize the page, to enable you to track what is important for you.

    There are 3 tabs here, Spending, Saving and Investing under which you can view your available balance with upcoming payments, saving accounts and investment portfolio, respectively.

    On your first login, we will ask you to select a Budget period and Favorite Account. The Money Bar at your dashboard page will work according to these selections.

    The star next to the Account Name means this is your favorite account. Considering your scheduled payment and transfers together with your monthly balances, we will show your Available Balance, Upcoming Transactions and Safe-to-Spend amount, which is the amount that can be spent safely after performing upcoming payments.

    You can switch the view to see the bar chart of balance history for the last 6 months.

    Under the Money Bar or Balance History graph, you can see links to frequently used transactions.

    Once you scroll down, you will be able to see the 360 degree view. This view will show 'What you own' and 'What I Owe' along with possible new products which you can apply for.

    Under 'Recent Transactions', on the bottom of the page, the last 5 transactions performed through Online or Mobile banking are listed. If you click to see all transactions, your statement will be displayed.

 

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