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Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Wins award at the 2013 Service Olympian Awards organised by International Customer Service Institute
Dubai, October 7, 2013: Emirates NBD, a leading bank in the region, recently won the award for the "Best Customer Service Research Programme" in the UAE, at the Service Olympian Awards 2013. Emirates NBD won the award, through demonstrating the existence of an effective customer research programme which not only gathers quantitative evidence of the levels of customer satisfaction but also seeks to gain a deeper understanding of the needs of their customer groups, with the joint aims of delivering higher levels of service quality and greater customer satisfaction, leading to an operational and/or financial competitive advantage for the organisation.
"Emirates NBD understands the importance of providing an exceptional customer experience as a foundation for success, and we go out of our way to ensure we are listening to the feedback, not only of our external customers, but also stakeholders including internal customer support units," said Vikram Krishna, Head – Group Marketing & Customer Experience, Emirates NBD. "We are honoured to win the award in the Best Customer Service Research Programme category, as this is clear recognition of our long-term, well-planned customer focused strategy. Customer focus and service excellence are two of our core organisational values, and we continuously aim to set new benchmarks for these."
Emirates NBD's customer service strategy focuses on four key pillars: transactional ease, proactive services, convenience of access and service culture and perception. Research is carried out across various programmes including a monthly internal and external customer satisfaction survey, monthly mystery shopping exercise, on-going brand indexing as well as a bi annual brand health and equity survey.
The bank was recognised at the Service Olympian Awards 2013, which have been developed by the International Customer Service Institute to recognise public and private sector organisations that have implemented outstanding customer service programmes across the world. The UAE chapter of the awards comprises 12 categories, which are judged by a panel of international industry experts, business leaders and academics, who assess all entries against the official International Standard for Service Excellence criteria.
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