Set up your ENBD X

Personalise your ENBD X dashboard

Whether it’s adding a nickname to your account/ profile or adding your favorite products to the home page screen, you can personalise your mobile app to anything you like and make changes to it from time to time.

Setting up your biometrics

Once you register to ENBD X, you will be prompted to set up your biometrics (Face ID / Touch ID). As an Android device user, this step will be mandatory as per regulatory guidelines to be able to complete the registration for ENBD X.

Similarly, if you are an active ENBD X user on Android devices, if biometrics are not set up, you will be prompted to set up the biometrics to login and use the application.

If you face any issues, refer to the below guides:

Unable to Log In (General Error)

You may be experiencing an issue where you are unable to log in to ENBD X and are receiving an error message stating that you have modified your biometrics settings on your device.

What you can do:

Refresh your fingerprint setup:
- Go to Settings > Security & Privacy (or Biometrics) > Fingerprint
- Delete your existing fingerprints
- Re-register your fingerprint by following the on-screen prompts
- Restart your device
Check your app permissions:
- Ensure the option “Verify it’s you in apps using fingerprint” is turned ON (for older devices)

Security Alert During Login

You may see a security alert while trying to log in to ENBD X, especially if Android Auto is in use or the app is running in the background.

What you can do:

Disable Accessibility permissions:
- Go to Settings > Accessibility
- Turn off all active services
Review installed apps under Accessibility:
- Navigate to Installed Apps / Downloaded Services
- Disable accessibility access for each app

Once done, please reopen the app and try logging in again

Device Integrity Check Failed

You may encounter a “Device integrity check failed” error when trying to access ENBD X.

What you can do:

Run a security scan on your device:
- For Samsung devices:
  - Go to Settings > Device Care
  - Run the Security Scan
  - Remove any harmful apps if detected
- For other Android devices:
  - Open the Google Play Store
  - Tap your Profile icon (top right)
  - Select Play Protect
  - Tap Scan and follow any recommendations

After completing the scan and removing any threats, please try accessing ENBD X again.

Add or change your profile picture

Log in to Mobile Banking
On the home screen, tap on the top left corner of the screen
Select the to edit the profile picture
- Select Camera to take a photo from the phone's camera
- Select Image Gallery to select a photo already taken
- Select Remove to remove the existing profile picture

Add or change your profile nickname

Log in to Mobile Banking
On the home screen, tap on the top left corner of the screen
Select Nickname
Enter the new nickname and select Done

Your new profile nickname will be displayed.

Add or change your account nickname

Log in to Mobile Banking
On the home screen, tap Main Account
Select the details tab
Under Account holder's name, tap edit icon on Nickname
Add or change the account nickname and tap Done

The nickname will be displayed on the home screen.

Change your preferred language

Choose one of the options below:

Through Profile and Settings

Log in to Mobile Banking
On the home screen, tap on the top left corner of the screen
Select Preferences and under Language preferences select Preferred communication language or App language
Select your language and Done

Through Services

Log in to Mobile Banking
On the home screen, tapon the top left corner of the screen
Select Apply for new service > Profile > Marketing language update or Marketing communication preference or search 'marketing' and select it from the search results
Tap Marketing language update to change the communication language, or Marketing communication preference for the option to change the Preferred communication language or App language
Select your language and Done

The preferred language will be changed instantly, however for changing the app language, the app will log you out and restart the app to load the newly selected language.

Make your phone a trusted device

Log in to Mobile Banking
On the home screen, tap on the top left corner of the screen
Under Devices and History, tap Trusted device > Make Device Trusted
Scan the front and back side of your Emirates ID
Tap Continue to take a selfie

Your request will be received and under progress. This process may take up to 5 to 7 minutes. You will be notified via SMS and email that your device is now trusted.

FAQs

I tried to make my device trusted but it’s not working. What should I do?

I tried to make my device trusted but it’s not working. What should I do?

There are a few reasons why you are unsuccessful in trusting your device:

EIDA face and selfie is not matched
Scanning was not done on proper lighting
Your EIDA details don’t match with our bank records
Your DOB is not correct or matching with our bank records

Please tell us what went wrong

The information provided didn't answer my questions The information is confusing or hard to follow The links don't work

Please elaborate to help us serve you better