Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Here’s all the support you need to resolve payment issues you may encounter with your card. If the transaction on your Credit or Debit Card is not one you made, or if you have been a victim of fraud, we may be able to help you get your money back.
Read through some of the topics below that best meets your situation.
Noticed a suspicious transaction?
Don’t worry, we’re here to help. Before you report the transaction to us temporarily block your card through Mobile Banking or Online Banking, then do these simple checks:
If you still don’t recognise the transaction, please go ahead and permanently block your card through your Mobile or Online Banking and report the transaction to us by calling +971 600 540000. We will guide you on the next steps.
You can also dispute a transaction easily through our digital channels. If the transaction cannot be selected through your digital channel, call us to help you with the next steps.
Problem with a subscription or a recurring payment?
If you are facing an issue with recurring billing, subscription, card rental / hotel reservations already paid or cancelled but the merchant has still charged the card, first contact the merchant with your request. This will help speed up the refund to your card.
If the merchant is unwilling to cooperate and your request is valid, call us at +971 600 540000 and report the transaction to us. We will guide you on the next steps.
You can also dispute a transaction easily through our digital channels. If the transaction cannot be selected through your digital channel, call us to help you with the next steps.
Paid for goods or services that did not arrive?
If you’ve paid for goods or services that didn’t arrive, first contact the merchant with your request and proof of payment such as invoices and point of sale receipts.
If the merchant is unwilling to cooperate and your request is valid, call us at +971 600 540000 and report the transaction to us. We will guide you on the next steps.
You can also dispute a transaction easily through our digital channels. If the transaction cannot be selected through your digital channel, call us to help you with the next steps.
Returned goods or services and not received a refund?
If you’ve cancelled or returned something or have not received an agreed refund, first contact the merchant with all relevant proof such as invoices and refund receipts.
If the merchant is unwilling to cooperate and your request is valid, call us at +971 600 540000 and report the transaction to us. We will guide you on the next steps.
You can also dispute a transaction easily through our digital channels. If the transaction cannot be selected through your digital channel, call us to help you with the next steps.
Charged the wrong amount or more than once?
We can help you resolve the following issues:
In any of these cases above, first contact the merchant with your request and provide all relevant proof such as invoices and refund receipts.
If the merchant is unwilling to cooperate and your request is valid, call us at +971 600 540000 and report the transaction to us. We will guide you on the next steps.
You can also dispute a transaction easily through our digital channels. If the transaction cannot be selected through your digital channel, call us to help you with the next steps.
Issue with cash withdrawal from a local/ international ATM
If you’ve used your Debit Card/Credit Card at an Emirates NBD ATM, other bank ATM in the UAE, GCC or abroad, and there was a problem with withdrawing cash, or you were charged in the wrong currency, just call us at +971 600 540000 and report the transaction to us. We will guide you on the next steps.
Read more on how to stay safe here.
Credit card fees
If you’re looking at your Credit Card statement, two types of fees could occur: late payment fee or over limit fee. To know more about the types of fees and charges on Credit Cards – click here
If you or your supplementary cardholders don't recognise a transaction, make sure to follow the below steps:
Important:
Make sure to report the dispute within 30 days from the statement delivery date of the Debit/Credit Card. If it’s a service delivery related complaint, then it should be 30 days from the service delivery date. We won’t be able to raise the investigation with the service provider after this time.
A dispute should be submitted within 30 days of the account or credit card statement date. We won’t be able to raise an investigation with the service provider after this time, so please make sure to track your transactions through Mobile or Online Banking and check your account and credit card statement regularly to spot any suspicious transactions.
If you’ve received fake or faulty goods, please speak with the merchant. Always make sure to purchase only from an authorised and well-known seller.
If the merchant won’t honour a valid request, you can then contact us to initiate a dispute request. We will guide you on the next steps.
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