Cardless Cash Withdrawal

Cardless Cash Withdrawal is a businessONLINE (For non-individual customers) and Mobile App (for individual customers) feature which allows you to provide special access to third parties (with a UAE mobile number and Emirates ID), to withdraw a specified amount of cash from your account through any Emirates NBD ATM.

For non-individual customers, once you register a person as a beneficiary through businessONLINE, you can log in and initiate a transaction by specifying details such as amount and beneficiary's mobile number. Inform the nominated person about the amount which he/she is allowed to withdraw. Once the request is initiated online, the beneficiary will receive an authorisation code via SMS on their UAE mobile number with which they can visit any Emirates NBD ATM and withdraw the specified amount of cash.

Any businessONLINE user who has access to the Own Account Payments option, can access Cardless Cash Withdrawal option.

The Cardless Cash Withdrawal product will be entitled by default, if the Own Account Payment product is entitled to the businessONLINE subscription, Cardless Cash Withdrawal product will follow the same Authorisation Workflow as that of Own Account Payment product. However, the admin user can amend the workflow later on.

For non-individual customers, login to businessONLINE, click on the Payments tab. Click on Initiate Payments, and then on Cardless Cash Withdrawal. To know more, please refer to our user guide. For individual customers, you can login to Mobile app and use the mePay transfer option.

Yes multiple Cardless Cash withdrawals can be initiated, till it is within the daily limit.

Yes. The withdrawal amount should always be in multiples of 100 e.g., AED 100, 200, 5,000 etc. The maximum withdrawal amount per request is AED 20,000. You can initiate a maximum of 10 Cardless Cash Withdrawal requests per day from all your company's accounts, collectively (i.e. per CIF).

For non-individual customers per day, a maximum amount of AED 200,000 can be withdrawn from all your company's accounts, collectively (i.e. per CIF). For individual customers per day, a maximum amount of AED 2000 can be withdrawn, and AED 5000 per month.

Once the beneficiary receives the authorisation code via SMS, he/she can visit any Emirates NBD ATM and follow the steps below:

• Tap on the Cardless Withdrawal option on the ATM screen
• Enter the mobile number on which they have received the authorisation code
• Note: If the beneficiary is not an Emirates NBD customer, the ATM will prompt them to insert their Emirates ID for verification
• Enter the amount to be withdrawn
• Enter the authorisation code received on their mobile number
• Tap the Confirm button

The authorisation code received via SMS is valid for 24 hours. The expiry date and time will be mentioned in the SMS.

If the beneficiary does not withdraw the amount before the authorisation code expires, the request will be cancelled automatically, and the amount will be returned to your account.

The SMS can only be sent once per Cardless Cash Withdrawal request. In this case, you can cancel the request through businessONLINE and initiate a new request to the beneficiary.

Yes, a Cardless Cash Withdrawal request to a single beneficiary can be cancelled through businessONLINE as long as the beneficiary has not withdrawn the cash. However, requests initiated to multiple beneficiaries using the Basket or File Upload options cannot be cancelled online.

Once the request is initiated, you will not be able to correct the mobile number. You can cancel the request through businessONLINE and initiate a new request with the correct mobile number.

Yes, when initiating the request online, you can set up any upcoming date (including bank holidays) when you would like the cash withdrawal request to be executed. Your beneficiary will receive the authorisation code to withdraw the amount on the selected date.

No. There is no cut off time to initiate Cardless Cash Withdrawal requests.

Yes, Cardless Cash Withdrawal requests can be initiated on bank holidays.

No, the Cardless Cash Withdrawal service is free.

No. Currently Cardless Cash Withdrawal requests are not available on Host2Host.

Yes.

If the beneficiary enters the incorrect authorisation code in the ATM three times successively, the request will be cancelled, and an SMS notification will be sent to you and the beneficiary.

If the beneficiary enters the wrong amount when withdrawing the cash, the request will be cancelled, and an SMS notification will be sent to you and the beneficiary.

If you have initiated multiple Cardless Cash Withdrawal requests to the same beneficiary and if he/she enters the incorrect authorisation code for any one request, all the Cardless Cash Withdrawal requests for that beneficiary will be cancelled. Once cancelled, both you and the beneficiary, will receive a notification via SMS about the cancelled requests.

The beneficiary would be required to insert their Emirates ID in the ATM when withdrawing cash only if they are not an Emirates NBD customer.

Yes.

No. Cash can only be withdrawn from ATMs in AED currency.

If the beneficiary does not withdraw cash before the authorisation code expires, the amount will be reversed to your account automatically. Once the code expires, the beneficiary cannot use it to withdraw cash. You would have to initiate a new request to the beneficiary.

No. Currently, only UAE mobile numbers can be used for Cardless Cash Withdrawal requests.