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Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
Start your banking journey with the leading bank in the region.
Find a suitable account and applyDiscover the benefits of being our customer by browsing through our banking packages.
Learn more about banking packagesLearn all about how to use your account's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
All our cards offer you an exciting range of rewards and benefits.
Find a suitable card and applyGet the most out of your credit card by exploring its different benefits.
Learn all about how to use your card's features and benefits to the fullest.
Visit our dedicated support center for answers to all your banking-related questions.
Here's how to make the most out of your loan with us.
Visit our dedicated support center for answers to all your banking-related questions.
Our various FX products and services help you conduct your international transactions easily.
Our wide range of transfer options make it easier for you to send money locally and internationally.
Learn all about how you can seamless use our services to transfer money.
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Know more about our Wealth servicesLife is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Access to over 11,000 stocks and ETFs in Global and UAE markets
Visit our dedicated support center for answers to all your banking-related questions.
Everyday banking is a lot easier with our digital banking platforms and services.
Discover more about banking with usWe have over 200 branches and 900 ATMs and CDMs across the UAE and overseas.
Learn more about our services and get the most out of your banking relationship with us.
Visit our dedicated support center for answers to all your banking-related questions.
Start your Priority Banking journey and live your success
Introducing Signature, a programme of distinction reserved for the upper crust of Emirates NBD
Our wealth solutions help you manage your financial future better and achieve your financial goals.
Life is uncertain but you can be prepared to face adversity with our wide range of insurance plans.
Everyday banking is a lot easier with our digital banking platforms and services.
Learn more about our services and get the most out of your banking relationship with us.
We welcome you to a bespoke banking experience tailored to suit your private banking & wealth management needs, should you, your family, or your business have USD 5 Million (or currency equivalent) and above as Assets Under Management with us.
The future of Operations is here! Group IT and Tanfeeth collaborate to create the first-of-its kind Service Resolution Team
In November 2021, at the tail end of CX Month, Group IT and Tanfeeth leadership teams including Abdulla Qassem - Group Chief Operating Officer, Emirates NBD, Maryam Bahlooq - CEO, Tanfeeth, Miguel Rio Tinto - Group Chief Information Officer, Emirates NBD and Steve Thompson - Chief Operating Officer, Tanfeeth, alongside other members of their teams were all present to officially inaugurate the joint Service Resolution Team (SRT), the first of its kind for banks in the region.
As our strategic direction is towards Digitization and Straight through Processing (STP), the role of operations is evolving to one of exception management. The Service Resolution Team brings together experts from Group IT and Operations to proactively identify transactions where STP fails due to either technical or operational reasons, resolve the exception, and complete the process to ensure minimal impact on the customer.
This is an important CX initiative as queues are monitored real-time and challenges are addressed immediately, not only during mass outages, but also in instances where a single transaction fails. If the issues are not resolved within a stipulated time, proactive notifications are sent out to customers notifying them of a potential delay to their transaction.
We are pleased to share that this new and exciting collaboration has been in the works since June 2021 with a pilot team comprising members from IT Operations and Tanfeeth Payments under the supervision of Steve Thompson - COO, Tanfeeth, Udit Sharma - Vice President, IT Operations and Chanake Wikramanayake - Vice President and Head of PCS. While the initial scope is focused on Payments flowing through Payment Hub, this will be eventually extended to all operational processes as we move towards increasing STP across the Group.
We would like to thank all of those involved in helping launch the Service Resolution Team including Group IT Managers, Payments team members, Tanfeeth and Group IT Communications teams for branding the physical space to reflect this new collaborative journey.
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