Tanfeeth and Emirates NBD Egypt embark on 'Tatweer Misr' Transformation Program

October marked the start of a very exciting, collaborative journey between Tanfeeth and Emirates NBD Egypt Operations named ‘Tatweer Misr’.

The objective of the Tatweer Misr program is to transform Egypt Operations into a Centre of Excellence for the Group. The end goal is to improve customer experience, operational risk management and operational efficiency; by replicating and leveraging all aspects of the Tanfeeth Operating model to align, standardize and enhance in-country Operations in Egypt.

The project was launched in October with Tanfeeth leaders conducting a two-day visit to Cairo to meet the Egypt team. During this visit they ran multiple workshops with Operations Heads and met with the Egypt EXCO team to outline the program’s objectives and deliverables which are established under two pillars; an Operational Transformation and Digital / STP Transformation. All of the planned operational and digital transformation is aligned to and underpinned by the ongoing Egypt IT Transformation program.

Post the Cairo kick off visit and alignment from stakeholders, Tanfeeth hosted a delegation from the Egypt Centralized Operations team and other functions for a full week of workshops and discovery sessions in Dubai. Their visit included workshops that outlined the Tanfeeth Support model consisting of areas such as Transformation and Business Intelligence, Learning and Development, Operational Risk, Human Resource Business Partners, Communications and Culture, Recruitment and Rewards. This was followed by a few days of deep dive sessions into each of the Operations functions and Support areas to identify opportunities to align and optimize Egypt operations functions. Throughout the week, Tanfeeth and Egypt teams identified a backlog of more than 210 opportunities (epics) which will be delivered as part of this transformation program by nine delivery squads.

Both the Tanfeeth and Emirates NBD Egypt teams are truly excited to be embarking on this transformation journey and through the ongoing collaboration between the two, we look forward to being able to take Egypt Operations to the next level.

For any further information on Tatweer Misr, please contact Scott Gernon, Project Implementation and Service Lead, Tanfeeth at scottg@emiratesnbd.com or Mohammed Fouad, Head of Centralized Operations, Emirates NBD Egypt at mohamedfo@emiratesnbd.com.

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