mePay
Go Cashless with mePay

• How to transfer funds to any UAE mobile number with mePay through the Mobile Banking App?

  Emirates NBD mePay is enabling customers to transfer funds to any UAE based mobile number even if the beneficiary is not an Emirates NBD customer. To use this service, go to Transfers and simply click on 'New mePay Transfer' under Emirates NBD mePay menu, then tap on 'To ATM' and follow the instructions on the screen.

  

  

• How to transfer funds to any UAE mobile number with mePay through an ATM?

  Customers need to go through the following steps at the ATM to initiate a mePay transfer:

  • Insert a Debit Card and select Transfers menu on the ATM screen
  • Tap on Emirates NBD mePay – To a mobile number
  • Select the account to transfer from
  • Enter the beneficiary number
  • Select Transfer to Account or Transfer to ATM
  • Select the amount
  • Review the transaction details & confirm
  • Transaction completed

  If the beneficiary is an Emirates NBD customer and has already registered on mePay service, customer has the option to select between Transfer to Account and Transfer to ATM flow. Otherwise only Transfer to ATM will be available.

  

• How to initiate Cardless Withdrawal through the Mobile Banking App?

  Customers can easily initiate Cardless Withdrawal (self-withdrawal) transaction through Emirates NBD Mobile Banking App. To initiate the transaction, customers should go to Transfers from the main menu and select Cardless Withdrawal under mePay section and follow the instructions on the screen.

  

  

• How long will the beneficiary have to complete the Cardless Withdrawal on an ATM?

  Regardless of the origination channel (Mobile Banking App or ATM), after the sender completes the transaction, the beneficiary will receive a SMS with a PIN code to withdraw money from any Emirates NBD ATM.

  If the transfer is done to a third party, the PIN code will expire in 24 hours. In the case of a self-withdrawal, the PIN code will expire in 1 hour.

• How does the beneficiary withdraw money from an ATM?

  The beneficiary can withdraw the cash amount from an Emirates NBD ATMs through the Cardless Withdrawal option on welcome screen and follow the below steps.

  • In first step, customer enters his/mobile number and taps on Confirm button.
  • If customer is non-Emirates ENBD, the flow prompt him/her to insert Emirates ID to verify himself.
  • Then customer enters the amount to withdraw and taps on Confirm button
  • Finally, customer enters the 5 digit authentication code sent by the bank to his/her mobile number and taps on Confirm button.

  

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• How to transfer funds to any UAE mobile number with mePay through the Mobile Banking App?

  Emirates NBD mePay is enabling customers to transfer funds to any UAE based mobile number even if the beneficiary is not an Emirates NBD customer. To use this service, go to Transfers and simply click on 'New mePay Transfer' under Emirates NBD mePay menu, then tap on 'To ATM' and follow the instructions on the screen.

  

  

• How to transfer funds to any UAE mobile number with mePay through an ATM?

  Customers need to go through the following steps at the ATM to initiate a mePay transfer:

  • Insert a Debit Card and select Transfers menu on the ATM screen
  • Tap on Emirates NBD mePay – To a mobile number
  • Select the account to transfer from
  • Enter the beneficiary number
  • Select Transfer to Account or Transfer to ATM
  • Select the amount
  • Review the transaction details & confirm
  • Transaction completed

  If the beneficiary is an Emirates NBD customer and has already registered on mePay service, customer has the option to select between Transfer to Account and Transfer to ATM flow. Otherwise only Transfer to ATM will be available.

  

• How to initiate Cardless Withdrawal through the Mobile Banking App?

  Customers can easily initiate Cardless Withdrawal (self-withdrawal) transaction through Emirates NBD Mobile Banking App. To initiate the transaction, customers should go to Transfers from the main menu and select Cardless Withdrawal under mePay section and follow the instructions on the screen.

  

  

• How long will the beneficiary have to complete the Cardless Withdrawal on an ATM?

  Regardless of the origination channel (Mobile Banking App or ATM), after the sender completes the transaction, the beneficiary will receive a SMS with a PIN code to withdraw money from any Emirates NBD ATM.

  If the transfer is done to a third party, the PIN code will expire in 24 hours. In the case of a self-withdrawal, the PIN code will expire in 1 hour.

• How does the beneficiary withdraw money from an ATM?

  The beneficiary can withdraw the cash amount from an Emirates NBD ATMs through the Cardless Withdrawal option on welcome screen and follow the below steps.

  • In first step, customer enters his/mobile number and taps on Confirm button.
  • If customer is non-Emirates ENBD, the flow prompt him/her to insert Emirates ID to verify himself.
  • Then customer enters the amount to withdraw and taps on Confirm button
  • Finally, customer enters the 5 digit authentication code sent by the bank to his/her mobile number and taps on Confirm button.

  

• Do customers need to have any limit for transfer to ATM?

  Yes. For sender, the minimum limit is AED 100 and the maximum limit is AED 1,000 per transaction. Also the daily limit is up to AED 2,000 and the monthly limit is AED 10,000. For beneficiary, the daily limit is AED 1,000 and the monthly limit is AED 5,000.

• What is cardless withdrawal?

  Cardless Withdrawal service enable customer to withdraw a money without a physical card on ENBD ATM and transfer funds to any UAE based local mobile number to be withdrawn on Emirates NBD ATMs by using mePay service.

• Is this secure way of transferring fund?

  Yes, transferring funds by cardless withdrawal has the same security level with existing mePay transactions. To withdraw a money, beneficiary should enter amount, mobile number and PIN code which has been sent his/her mobile number.

• Is everyone eligible for Cardless Withdrawal?

  Cardless Withdrawal transaction can be initiated by all Emirates NBD customer through Emirates NBD mobile app and ATMs (for sender). The recipient may or may not be a bank customer.

• What is the differences between Cardless Withdrawal and existing fund transfer service of Emirates NBD?

  Cardless Withdrawal service enables customer to transfer funds to any UAE based mobile number to be withdrawn on all Emirates NBD ATMs and also empowers the beneficiary to withdraw cash from any Emirates NBD ATMs without using a physical card.

• Can customers make a transfer to non-Emirates NBD customer’s bank account?

  No, if beneficiary is non-Emirates NBD, he/she can withdraw cash only from Emirates NBD ATMs.

• Can customers transfer a money to ATM from their credit cards?

  No, credit cards are not eligible only accounts.

• How to initiate a self-withdrawal transaction from Emirates NBD mobile app?
  • Launch the Emirates NBD IOS/Android Mobile Banking App.Login app with your credentials.
  • Select ‘Transfers’ menu option
  • Click on ‘Cardless Withdrawal’ under ‘Emirates NBD mePay’ service
  • Select the account
  • Enter the amount
  • View all details and confirm!

   

• How to make a transfer to any UAE based mobile number to be withdrawn on ATM?
  • Launch the Emirates NBD IOS/Android Mobile Banking App
  • Login app with your credentials.
  • Go to the Emirates NBD mePay menu
  • Select ‘New mePay Transfer’
  • Tap on ‘To ATM’
  • Choose your friend’s mobile number from contact list or write it.
  • Enter the amount and click on continue
  • View & check details
  • SmartPass PIN or SMS authcode will be asked, enter it.
  • Your transaction is done!

   

• Is it possible to cancel a money transfer after transaction completed?

  Yes, if transaction is in pending status, customer will be able to cancel transaction through mobile app. This function is located in ‘View/ manage mePay Transfers ’ section which is under Emirates NBD mePay

• How to withdraw a cash from ATM without using a card?

  Go to any Emirates NBD ATM and follow the below steps:

  • Selects the ‘Cardless Withdrawal’ menu on the ATM screen.
  • Choose your language
  • Enter your mobile number
  • If you are non-Emirates NBD customer, insert your Emirates ID
  • Enter the amount
  • Enter your PIN code which is sent to your mobile number to complete transaction
  • View transaction details& confirm
  • Take your cash!

   

• Can withdrawal be done at any Emirates NBD ATM's?

  Yes, all Emirates NBD ATM’s are eligible for this service.

• How long will the PIN code be valid?

  For self-withdrawal, PIN code will be expired in 1 hour. For transfer to ATM, it will be expired in 24 hours.

• Entering PIN code is mandatory for cardless withdrawal? What happens if beneficiary enters wrong PIN code 2 times consecutively?

  Yes, customers have to use PIN to withdraw money from ATM. If customers would enter 2 times wrong PIN, transaction will be cancelled automatically.

• What is the min and max amount for self-withdrawal?

  Minimum limit is AED 100. Maximum limit is 10.000 for everyone.

• Is there any min/max amount for transfer to ATM?

  Minimum amount is AED 100. For sender, daily limit is AED 2000, monthly limit is AED 10000 and per transaction limit is AED 1000, For beneficiary, daily limit is AED 1000 and monthly limit is AED 5000.

• What does if customer update mobile number, will the Cardless Withdrawal service be available directly?

  Customer should wait 24 hours to use Cardless Withdrawal again.