Find anything about our products, search our faqs, and more.
Type your query in the search above and press enter to see the results
Try typing "Card activation"
We are Emirates NBD Bank PJSC, part of the Emirates NBD Group. Our most important asset is you and your trust. We are committed to providing you with exceptional banking services and want you to have trust and confidence in the way we use your personal data.
This Privacy Notice describes how Emirates NBD Group may process your personal data including the data that you provide when you access and use:
This Privacy Notice explains what information we collect, why we collect it, who we share it with, how long we keep it for, and what rights you have in relation to that information. If you give us information about other people (such as your family or joint account holders) you confirm that they understand the information in this Privacy Notice about how we use it.
Your data privacy journey with us
We are the data controller in relation to your personal data. If you have any questions about how we use your information, you can contact us by using the Contact Us information at the end of this Privacy Notice.
When we collect personal data, we provide a safe, secure and confidential environment in all of our delivery Channels to ensure that your personal data remains private and used for the purposes for which it is held.
We have a legal obligation to keep your data confidential, except:
We collect data directly from you as our customer or prospective customer.
In certain circumstances we may collect information from you about individuals who do not have a direct relationship with us. This may happen, for instance, when you provide us with information about:
When you provide us with third party personal data (included but not limited to those listed above) you are responsible for ensuring that such third party has received this Privacy Notice and understands how we will use their personal data.
WHAT PERSONAL DATA DO WE COLLECT?
HOW DO WE USE YOUR PERSONAL DATA?
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
WHERE DO WE STORE YOUR PERSONAL DATA?
HOW DO WE PROTECT YOUR PERSONAL DATA?
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
UPDATES TO THIS NOTICE
What is our lawful basis for processing your personal data?
Technical information may include:
Information about your visit may include:
We may also collect any phone number you use to call our customer service team (including call metadata such as the date, time and length of a call) or the social media handle you use to connect with our customer service team. We may record calls for training and performance purposes to establish clear records and for legal reasons.
Location data will include specific geographic locations (such as GPS, Bluetooth and WiFi signals) which we use to provide location services (if you ask or permit us to) so that we can deliver content, advertising and other services that are dependent on knowing where you are. Location data may be collected in combination with your device ID so that we can recognise your mobile browser or device.
How was your website experience today?
Subscribe and stay updated!
Get exclusive deals, latest promotions and important information
All this and more in the Emirates NBD newsletter
You are leaving the Emirates NBD Website
You will now be redirected to an external website to view this content. Emirates NBD or any of its subsidiaries does not bear liability/responsibility for any other information published by the website owner or publisher.
You will be redirected in 5 Seconds