Agenda
Our Speakers
GenAI Experience Zone (Live Demo)
Getting to the Summit
Feedback

Welcome to the
Emirates NBD GenAI Summit 2025

The Summit is a flagship event designed to stay at the forefront of GenAI-driven banking by bringing together senior and middle management with key leading banks, global technology leaders, and subject matter experts.


Find Summit details, session schedules, speaker insights, and exclusive GenAI demos—all at your fingertips.

GenAI Summit Themes

Building knowledge by embedding GenAI fluency and GenAI-driven decision-making culture across the organization.
Founder x partners immersion and discovery days

GenAI Strategy: Navigating the Future of Innovation

Discover how Peer-banks are using GenAI to drive innovation. Learn about their strategic foresight, best practices, and GenAI's role in shaping financial services.

Tailored masterclasses and expert mentoring

GenAI Impact: Real-World Value Across Banking

Explore tangible benefits and applications of GenAI in the financial sector. See how GenAI enhances CX, and optimizes operations, creating measurable value.

Networking with leaders and renowned SMEs

GenAI Implementation: Practical Strategies & Scalable Solutions

Learn about practical steps, scalable solutions, and the latest advancements in GenAI for banking. Gain insights and best practices for successful GenAI deployment.

International market exploration for fintech insights

GenAI Governance: Risks, Trust & Sustainable Growth

Explore governance in the age of GenAI, focusing on risk, trust-building, and sustainable growth. Learn strategies for responsible AI implementation in banking.

Lifetime alumni access to a powerful network

GenAI In Action: Real-World Use Cases & Lessons Learned

Discover Emirates NBD Group’s strategic approach to value identification and implementation of use cases through interactive demonstrations.

Agenda

Get hands-on with GenAI-powered banking solutions and see how the technology is transforming our bank. Explore over 11 usecases across Experience, Efficiency, and Insights live with Business, AA CoE, Digital and Technology teams.

Join us for a scrumptious lunch and networking with your peers, leaders and industry experts.

MC takes the audience through the what to expect from the day.

Shahzad Khan

Emirates NBD Digital

Emirates NBD's progress in GenAI across the group, highlighted by a standout product launch, and key learnings from our team's journey, including challenges and limitations.

Speakers:

Vikram Sandhu

Group Head of Digital Experience & Transformation

Ray Richardson

Chief Data and Analytics Officer
Advanced Analytics CoE

Ask a question to our panelists

Join leading voices from McKinsey, Microsoft Financial Services, and Gartner as they share cutting-edge insights and innovative applications of generative AI in banking. This discussion will highlight real-world use cases and the potential for AI to drive growth and efficiency.

Speakers:

Larry Lerner

Senior Partner

McKinsey & Co

Bill Borden

Corporate Vice President, Financial Services

Microsoft

Alessandro Misiti

Senior Executive Partner

Gartner

Moderator:

Nidhi Batra

Advanced Analytics CoE

Ask a question to our panelists

Get hands-on with GenAI-powered banking solutions and see how the technology is transforming our bank. Explore over 11 usecases across Experience, Efficiency, and Insights live with Business, AA CoE, Digital and Technology teams.

Join us for a scrumptious lunch and networking with your peers, leaders and industry experts.

MC takes the audience through the what to expect from the day.

Shahzad Khan

Emirates NBD Digital

Emirates NBD's progress in GenAI across the group, highlighted by a standout product launch, and key learnings from our team's journey, including challenges and limitations.

Speakers:

Vikram Sandhu

Group Head of Digital Experience & Transformation

Ray Richardson

Chief Data and Analytics Officer
Advanced Analytics CoE

Ask a question to our panelists

Join leading voices from McKinsey, Microsoft Financial Services, and Gartner as they share cutting-edge insights and innovative applications of generative AI in banking. This discussion will highlight real-world use cases and the potential for AI to drive growth and efficiency.

Speakers:

Larry Lerner

Senior Partner

McKinsey & Co

Bill Borden

Corporate Vice President, Financial Services

Microsoft

Alessandro Misiti

Senior Executive Partner

Gartner

Moderator:

Nidhi Batra

Advanced Analytics CoE

Ask a question to our panelists

Dr. Vogels will explore how advanced technologies are revolutionizing industries, enhancing experiences and efficiencies through innovations like Warehouse Robotics, Alexa, Amazon Go, and Amazon Drones, and how AWS is driving these advancements.

Speakers:

Dr. Werner Vogels

Global CTO

Amazon Web Services

Vikram Sandhu

Group Head of Digital Experience & Transformation

Ask a question to our panelists

The discussion will cover how GenAI improves efficiency and accuracy in client onboarding, empowers frontline teams with valuable insights, optimizes adverse media searches by minimizing bias and misinformation, enhances customer experience through intelligent reply and call reports analysis, and addresses key factors and challenges for successful GenAI adoption beyond technical design.

Speakers:

Ashish Rathi

Group Head of Business Management and Governance, Wholesale Banking

R. Deepakchandran

Group Head of Retail Products

Dimitrios Gkiokas

Group Head of Customer Experience

Greame Peake

COO, Emirates NBD Services

Rohit Garg

Group Head of Business Banking

Simon Copleston

Group General Counsel

Moderator:

Charu Ramchandani

Emirates NBD Digital

Ask a question to our panelists

Bruno and Farouk discuss how NuBank is leveraging GenAI in partnership with OpenAI to enhance customer-centric banking.

Speakers:

Bruno Simioni

Senior Director – CX & GenAI

Nubank

Farouk El Hamzawi

GTM Lead

OpenAI

Ask a question to our panelists

Enjoy a short coffee and comfort break.

Tim Mason returns to share the progress made since his last presentation, highlighting how Deutsche Bank continues to leverage Generative AI to drive innovation and efficiency, covering key initiatives in risk management, customer interaction, and operational efficiency. He also discusses challenges and successes encountered, providing a comprehensive view of Generative AI's transformative impact on the banking sector.

Speaker:

Tim Mason

Head of Innovation

Deutsche Bank

Ask a question to our panelists

Join us for an engaging fireside chat with Daniele Maggazini, Chief Analytics Officer for Commercial and Investment Banking at JP Morgan Chase, as he shares the firm’s evolving strategy around Generative AI. Explore how one of the world’s leading financial institutions is leveraging GenAI to unlock value, drive efficiency, and reimagine decision-making across its global operations. From use case prioritization to governance and adoption, this session will offer a behind-the-scenes look at what it takes to lead AI innovation at scale.

Speakers:

Daniele Magazzeni

Chief Analytics Officer for the Commercial & Investment Bank

JP Morgan

Vikram Sandhu

Group Head of Digital Experience & Transformation

Ask a question to our panelists

Get hands-on with GenAI-powered banking solutions and see how the technology is transforming our bank. Explore over 11 usecases across Experience, Efficiency, and Insights live with Business, AA CoE, Digital and Technology teams. Enjoy refreshments and evening canapes while you are at it.

Our Speakers

Our GenAI Summit 2025 brings together visionary leaders, GenAI pioneers, and industry experts who are shaping the future of AI in financial services. From cutting-edge research to real-world applications, our speakers will share insights, strategies, and case studies on how GenAI is transforming banking.

Tim Mason

Tim Mason

Head of Innovation

Deutsche Bank
Dr. Abdulla Al Shimmari

Daniele Magazzeni

Chief Analytics Officer for the Commercial & Investment Bank

JP Morgan
Hamza Khan

Bruno Simioni

Senior Director – CX & GenAI

Nubank
Mohammed AlNamara

Bill Borden

Global President of Financial Services 

Microsoft
Mohammed AlNamara

Dr. Werner Vogels

Global CTO

Amazon Web Services
Mohammed AlNamara

Alessandro Misiti

Executive Partner

Gartner
Mohammed AlNamara

Farouk El Hamzawi

GTM Lead

OpenAI

Mohammed AlNamara

Larry Lerner

Senior Partner

McKinsey & Co

Mohammed AlNamara

Ashish Rathi

Group Head of Business Management and Governance, Wholesale Banking
Mohammed AlNamara

R. Deepakchandran

Group Head of Retail Products
Mohammed AlNamara

Greame Peake

COO, Emirates NBD Services
Mohammed AlNamara

Ray Richardson

Chief Data and Analytics Officer Advanced Analytics CoE
Mohammed AlNamara

Rohit Garg

Group Head of Business Banking
Mohammed AlNamara

Simon Copleston

Group General Counsel
Mohammed AlNamara

Vikram Sandhu

Group Head of Digital Experience & Transformation

GenAI Experience Zone (Live Demos)

Get hands-on with GenAI-powered banking solutions and see how the technology is transforming our bank. Explore over 12 Use Cases across Experience, Efficiency, and Insights live with Business, AA CoE, Digital and Technology teams.

 

Language: English  |  Time: 05:00 PM - 06:30 PM |  Type: In Person

Helal Lootah

Experience Zone

Experience Zone, focusses on Use Cases that enhance both employee and customer interactions with the bank. This includes tools and solutions for call analysis, addressing customer complaints, and other applications aimed at improving overall experience. By enhancing these interactions, we build trust, drive satisfaction, and deliver more intuitive, human-like journeys to meet the growing expectations of digital-first users.

Explore the Use Cases
Latifa Bin Haider

Efficiency Zone

Efficiency Zone focusses on Use Cases that are about doing more with less – enabling our teams to focus on high-value tasks while AI handles repetitive work. Building efficiency is critical for us to scale operations, improve quality and consistency across services, while reducing costs.

Explore the Use Cases
Ahmed

Insights Zone

Insights Zone focusses on Use Cases that build the foundation of intelligent decision-making. Leveraging insights smartly allows us to anticipate needs, identify emerging risks, and offer more personalized, data driven services.

Explore the Use Cases
Reem

DenizBank Zone

DenizBank Zone: Our colleagues from DenizBank bring together engagements and initiatives that impact a wide range of areas within the bank. This zone focuses on fostering innovation and collaboration across different departments, driving strategic projects that align with our business goals, and enhancing our organizational culture.

Explore the Use Cases
Contact us

Getting to the Summit

The Ritz Carlton DIFC, Samaya Ballroom

There will be valet available at the Samaya Ballroom entrance.

Follow the signs for GenAI and register at the entrance.

Should you have any questions, please feel free to get in touch with

Get directions

Tim Mason is Managing Director and Head of Innovation at Deutsche Bank, where he leads the bank’s global AI program and enterprise-wide transformation efforts. With over 25 years of experience across banking, consulting, and tech strategy, he has played a key role in integrating generative AI across the organization to drive efficiency and innovation.

Tim has held several leadership roles since joining Deutsche Bank in 2010 and currently oversees the bank’s AI initiative, “Indra.” He previously worked with PA Consulting and led his own consultancy. He holds an MBA from Henley Management College and a degree in Industrial Design from Brunel University.

Daniele Magazzeni is the Chief Analytics Officer for the Commercial & Investment Bank at JP Morgan Chase, responsible for integrating advanced analytics and AI into business strategies. He focuses on advancing AI capabilities, reusing solutions across lines of business, fostering a culture of innovation, and ensuring regulatory compliance. Additionally, as the EMEA CAO, he accelerates analytics adoption and fosters innovation in Europe, the Middle East, and Africa, while engaging with regional stakeholders, regulators, and clients.

Previously, Daniele was Research Director in AI Research at JP Morgan, leading projects on AI capabilities and initiatives focused on optimization, risk management, and client behaviour. He also headed the Center of Excellence on AI Explainability and Fairness. Before joining JP Morgan, Daniele was an Associate Professor of AI at King’s College London and has published over 100 research papers and holds more than 40 patents.


Bruno Simioni is the Senior Director of CX & Gen AI Engineering at Nubank, one of the world’s largest digital financial services platforms, serving over 114 million customers across Brazil, Mexico, and Colombia. He implemented initiatives around Customer Experience, Generative AI, and Customer acquisition platforms. With a strong foundation in cloud architecture and LLMs, Bruno has built and scaled global tech capabilities that support over a million customers across Latin America in the banking,e-commerce, and retail industries.

Before Nubank, Bruno held leadership roles at CI&T where he spearheaded digital transformation projects for major brands such as Carrefour, Netshoes, and Nestlé. He is passionate about building event-driven, scalable systems and exploring cutting-edge technologies.

Bill Borden leads Microsoft's worldwide financial services business, driving the global industry strategy to support banking, capital markets, and insurance customers in their digital transformation and innovation. With over 20 years of experience in senior leadership roles at major U.S. banks like Bank of America and Citigroup, Bill is a recognized thought leader in financial services.

He holds a Bachelor of Science in electrical engineering from Cornell University and an MBA from Northwestern University's Kellogg School of Management. Bill is also committed to community service, serving on the boards of SoFi and HUB, and is a member of The Executive Leadership Council.

Dr. Werner Vogels is the Global Chief Technology Officer at Amazon.com, where he leads the company’s customer-centric technology vision and innovation strategy. A pioneer in cloud computing, he has been instrumental in shaping Amazon Web Services (AWS) into a global leader in scalable, reliable, and cost-effective infrastructure solutions.

Before joining Amazon in 2004, Dr. Vogels was a research scientist at Cornell University, focusing on distributed systems and enterprise computing. He holds a Ph.D. in computer science from the Vrije Universiteit Amsterdam and has authored numerous publications on scalable, fault-tolerant systems.

Farouk El Hamzawi is a seasoned technology and innovation leader, currently serving in a go-to-market role at OpenAI. With a strong background in digital transformation and product development, he has been instrumental in advancing AI initiatives and enhancing customer experiences.

Farouk’s expertise lies in leveraging cutting-edge technologies to drive innovation and operational excellence. His experience spans multiple industries, focusing on implementing strategic solutions that align with organizational goals and deliver value to stakeholders.

Larry Lerner is a Partner at McKinsey & Company, based in Washington, DC, where he advises global financial institutions on scaling digital and analytics capabilities to drive business performance. With over two decades of experience, Larry specializes in areas such as risk and fraud analytics, customer growth strategy, and enterprise-wide data transformations.

He has led major programs for top-tier banks, including helping a North American retail bank identify over $20 billion in deposit retention opportunities while accelerating marketing execution by over 60%. A frequent speaker and author, Larry is recognized for his work at the intersection of advanced analytics, strategy, and financial services innovation.

Ashish Rathi is the Group Head of Business Management and Governance,Wholesale Banking at Emirates NBD. With a robust background as a Chartered Accountant, Ashish brings extensive expertise in financial governance, strategic planning, and operational excellence. His leadership is pivotal in aligning business objectives with strategic initiatives, ensuring the bank’s competitive edge in the dynamic financial landscape.

Deepakchandran is the Group Head of Retail Products at Emirates NBD, where he leads the development and management of the bank’s retail banking portfolio, including cards, loans, and deposits. With over 18 years of experience in the retail banking sector, Deepak has been instrumental in driving product innovation and enhancing customer experiences. Under his leadership, Emirates NBD has strengthened its strategic partnerships, notably renewing its long-standing collaboration with leading global brands to offer customers enhanced travel benefits and personalized rewards.

Graeme Peake is the Chief Operating Officer of Emirates NBD Services, the shared services and operations arm of Emirates NBD Group. With over 30 years of experience in the banking industry across Australia, Asia, and the Middle East, Graeme has been instrumental in driving operational excellence and digital transformation within the organization

In his role at Emirates NBD Services, Graeme oversees a wide range of back-office operations, including contact center management, compliance, finance, international payments, trade finance, and retail credit operations. He is committed to enhancing customer experience through process optimization and the implementation of lean methodologies. Under his leadership, Emirates NBD Services has focused on fostering collaboration, innovation, and upskilling initiatives to meet the evolving needs of the financial services industry.

Ray Richardson is the Chief Data and Analytics Officer at Emirates NBD, where he spearheads the bank’s data-driven transformation initiatives. With a focus on leveraging advanced analytics and artificial intelligence, Ray has been instrumental in developing over 100 analytics models and expanding the analytics team to more than 70 professionals. His leadership has been pivotal in integrating analytics outcomes into existing business applications, enhancing the bank’s decision-making processes and operational efficiency.

Rohit Garg is the Group Head of Business Banking at Emirates NBD, bringing over 27 years of experience across South Asia, the Middle East, and Africa. With 18 years dedicated to SME banking, he has been instrumental in conceptualizing and launching the UAE’s first SME digital bank. Under his leadership, Emirates NBD has significantly enhanced its SME offerings, including the complete transformation of SME banking stack for swift digital onboarding and the launch of an exclusive VIP Privilege Program tailored for top-tier SME clients.

Simon Copleston is the Group General Counsel at Emirates NBD, a position he has held since January 2021. With over two decades of legal experience, including more than ten years in the UAE banking sector, Simon oversees the bank’s legal risk management and ensures the quality and delivery of legal services across the Group. His expertise spans banking, asset management, corporate finance, procurement, IT, real estate, treasury, regulation, and governance.

Simon Copleston is the Group General Counsel at Emirates NBD, a position he has held since January 2021. With over two decades of legal experience, including more than ten years in the UAE banking sector, Simon oversees the bank’s legal risk management and ensures the quality and delivery of legal services across the Group. His expertise spans banking, asset management, corporate finance, procurement, IT, real estate, treasury, regulation, and governance.

Vikram Sandhu is a seasoned digital banking leader with over two decades of experience in the financial services sector across Canada, APAC, and the MENA regions. Currently serving as the Group Head of Digital Experience & Transformation at Emirates NBD in Dubai, he leads initiatives focused on enhancing our digital banking capabilities, client experience and operational efficiency

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Alessandro Misiti is a seasoned executive advisor with over two decades of multinational experience, specializing in guiding board members and C-level leaders across the high-tech, telecommunications, financial services, and energy sectors. Currently serving as a Senior Executive Partner for the Middle East & Africa region, he focuses on driving large-scale digital transformations, fostering innovation, and incubating startups. His approach emphasizes a customer-first mindset, rapid execution, and cultivating entrepreneurial cultures within established organizations.
efficency1

This zone explores how GenAI is reshaping our user interactions through intelligent conversations, real-time feedback handling, smarter knowledge management and more.

1. Transforming customer interactions with, Conversational Banking 

“Experience GenAI enabled seamless conversational chat experience for instantly resolving customer queries”

Presenters: Ashish Kulkarni & Oleksandr Kovalenko

2. Enabling enterprise contextual search with, Ask Knowledge Management Pro

“Discover how GenAI is transforming the Bank’s knowledge management capabilities with a dynamic, intelligent Infobot”

Presenter: Mohamed Hamadelniel

3. Crafting smart review response with, Intelligent Reply

“See GenAI in action as it crafts smart response and insights for our customer reviews from Appstore”

Presenter: Ritu M

4. Interpreting sustainability insights with, ESG Assistant 

“Witness AI Enabled ESG Assistant as it drives conversations across our group websites”

Presenter: Ashish Bansal & Hakan Uzunoglu

5. Empowering RM conversations with, DigiAssist

See how GenAI empowers RMs with an intelligent call assistant that transcribes client conversations, identifies key actions and auto executes them, all in real time!

Presenter: Prashant Kumar & Reema Zaveri

efficency2

In this zone, you will explore how GenAI is optimizing internal workflows by reducing manual efforts and accelerating routine processes.

1. Discovering customer insights with, Public Domain Profiling

See how GenAI accelerates Compliance AML investigations by auto-generating snapshot profiles for individuals and entities using internal and public domain data”

Presenter: Sangeeta Chawla

2. Automating legal processes with, New Law - Summarisation

“Witness GenAI streamline legal processes through smart summarization and auto-populated entries”

Presenter: Abir Chamas, Ruba Rose Bukhatwa

3. Unlocking value from customer calls with, Value Voice

“Uncover insights from GenAI-powered call evaluations- spot trends, agent performance and more”

Presenter: Binnur Okumus

4. Uncovering legal intelligence with, XLaw

“See GenAI provide fast responses based on legal documents to resolve general legal queries””

Presenter: Osama Daoud

efficency3

This zone demonstrates how GenAI turning complex, unstructured data into meaningful insights that guide smarter business decisions

1. Leveraging data to discover leads with, SME Trade Insights

“Leveraging GenAI to extract lead insights from text documents for BUB Trade Specialists”

Presenter: Vernon Rakitha and Shailender Kidambi

2. Intelligently linking company profiles with, Name Matching for Transaction Network Analysis

“Utilizing GenAI for company name matching while mining for opportunities in our transaction network”

Presenter: Ibrahim Khamis

3. Analyzing key account sentiments with, EI PRB CX Sentiment Predictor

“Explaining advanced analytics models decision making in natural language through GenAI”

Presenter: Safya Al Awadi

efficency4

1. DenizBot

"Answering questions related to branch operations, regulations, organization and HR. Providing links to the contracts and firms used in worklows"

Presenter: Onur Özkan, Engin Kovancı

2. Deniz Yatırım Investment Assistant

"Live on teams, info about stock markets. Comparison with multilingual ability."

Presenter: Çağrı Aksu

3. Deniz Yatırım Investment Avatar

"Daily bulletin from an Avatar"

Presenter: Çağrı Aksu

4. I-Bot Translator

"Branches Live Assistant & Simultaneously Translation"

Presenter: Salih Eligüzel

5. Call Center Assistance

"End-to-end process smart assistant (summarization, recommendation etc.)"

Presenter: Orçun Barış Hanoğlu, Emin Ahmet Tanrıöven

6. Financial Analysis for Companies

"Enhancing credit decisioning with analyzing companies with Gen AI"

Presenter: Orçun Barış Hanoğlu, Emin Ahmet Tanrıöven