• How many "Free Standing Instructions" can I setup up as a Beyond customer?

  You can enjoy up to 3 "free standing instructions" as a Beyond customer.

• How many international ATM cash withdrawal charges be waived off with the Beyond package?

  Only 5 International ATM cash withdrawals greater than USD 300 can be waived off with your Beyond package.

• When are the international ATM cash withdrawal charges reversed with the Beyond package?

  The charges are reversed in the preceding 1 month from the time of the international ATM cash withdrawal transaction.

• As a Beyond customer how many Teller transactions would be free of cost?

  As a Beyond customer you are eligible for 10 free Teller transactions in a month.

• As a Beyond customer how many international transactions are allowed?

  As a Beyond customer you are eligible for 5 international transactions in a month.

Show More

• How many "Free Standing Instructions" can I setup up as a Beyond customer?

  You can enjoy up to 3 "free standing instructions" as a Beyond customer.

• How many international ATM cash withdrawal charges be waived off with the Beyond package?

  Only 5 International ATM cash withdrawals greater than USD 300 can be waived off with your Beyond package.

• When are the international ATM cash withdrawal charges reversed with the Beyond package?

  The charges are reversed in the preceding 1 month from the time of the international ATM cash withdrawal transaction.

• As a Beyond customer how many Teller transactions would be free of cost?

  As a Beyond customer you are eligible for 10 free Teller transactions in a month.

• As a Beyond customer how many international transactions are allowed?

  As a Beyond customer you are eligible for 5 international transactions in a month.

• With the Beyond package what is the daily cash withdrawal limit on the Visa platinum Debit Card?

  As a beyond customer your daily cash withdrawal limit on the Visa Platinum Debit Card is AED 25,000.

• As a Beyond customer what is the minimum salary transfer requirement?

  As a Beyond customer the minimum salary transfer requirement is AED 15000.

• What is the minimum balance requirement for a Beyond savings Variant Package?

  The minimum balance for a Beyond savings Variant Package is AED 100,000.

• When is the relationship maintenance fee applicable for Beyond customers under the Savings Variant Package?

  Under the savings variant package, a relationship maintenance fee is applicable when the average balance in the account drops below AED 3,000.

• As a Beyond customer how many free cheque books am I eligible for?

  As a Beyond customer you are eligible for one cheque book free of charge every calendar year.

• What are the cheque return charges for a Beyond customer?

  For a cheque return a minimal charge of AED 100 will apply to all Beyond customers.

• How many stop payment requests can a Beyond customer make for free?

  As a beyond customer you can avail 1 stop payment request every quarter.

• As a Beyond customer am I eligible for free remittance transactions?

  As a Beyond customer you are eligible for 1 free local and 1 free international remittance transaction via our Branch, every month.

• As a Beyond customer how many international remittance transactions can I make for free per month via Online Banking?

  You can make unlimited local and international remittance transactions for free via our Online Banking per month.

• What is the Debit Card replacement charge for Beyond customers?

  The Debit Card replacement charge for Beyond customers is AED 25.

• By when do I receive the Entertainer booklet with the Beyond package?

  The Entertainer booklet is delivered to you as part of the welcome pack along with your Debit Card and Cheque Book.

• As a Beyond customer how many entries am I eligible for under the Loyalty Rewards Program?

  As a beyond Personal Banking customer you get 1 entry per product that you hold with Emirates NBD. E.g. If you have a Salary Transfer account and a Credit Card you will be eligible for 2 entries in the raffle draw per month; while your friend who has a Salary Transfer Account, Credit Card, Auto Loan and an Insurance Plan with Emirates NBD will be eligible for 4 entries per month.

• Under The Beyond Loyalty Program which hotel offers a stay?

  The partner hotel which offers a stay as part of the deal under the Beyond Loyalty Program is The Banyan Tree, Ras Al Khaima

• How many vouchers do I receive as part of the Entertainer booklet under the Beyond Package?

  As part of the Entertainer booklet a Beyond customer receives vouchers worth over AED 50,000.

• What is the reward voucher I am eligible for if I apply for a Personal Loan under the Beyond package?

  Beyond customers are eligible for a *Voucher of AED 1,000 for loan amounts between AED 250,000 - AED 500,000* or *Voucher of AED 2,000 for loan amounts above AED 500,000*

  • *Offer valid for 6 months of account opening
  • *Offer cannot be combined with any other promotional offer
  • *Loan approval is subject to Bank's credit policy
  • *voucher must be presented at the time of loan application

   

• As a Beyond customer if I avail a Personal Loan after 4 months of Salary Transfer, am I eligible for the reward voucher?

  Yes, reward voucher is valid for 6 months from the time you initiate the salary transfer, not otherwise.

• What will I get if I applied for a Skywards, Marriot Bonvoy or U By Emaar Credit Cards?

  If you apply for any of above mentioned Credit Cards along with a Bancassurance product within 30 days period, you can avail a 50% reversal of the joining fee if monthly premium paid is between USD 250 and USD 499 or 100% reversal of the joining fee if monthly premium paid is USD 500 or more.

• If I apply for an Auto Loan after 60 days of a salary transfer am I eligible for reward voucher with the Beyond package?

  Yes, you are most certainly eligible for a reward voucher if you apply for an Auto Loan after 60 days of a salary transfer.

• For a Beyond customer can a special rate on Personal Loan be clubbed and get also a reward voucher?

  This offer cannot be clubbed with any other promotional offer.

• How do I sign up?

  Sign up Process:
  The customer can sign up by entering name, valid email address and phone number. The email address will be verified through an email OTP feature.

• How long my membership is valid for?

  Your membership will be valid for one year from the date of activation. This way you always get 1 year regardless of when you start.

• Will this app have access to my bank account?
  No, this app is separate from your bank account. Beyond Rewards is an offers app providing you with complimentary access to BUY 1 GET 1 FREE offers and discounts in total bill up to 35% in dining or 50% in other categories
• Phone requirements

  For Android all phones running OS version 5.0 and up is supported.
  For Apple or iOS devices all phones from iPhone 6 is supported.

• What happens if I don't sign up within 3 months? How can I get my membership number?
  All memberships must be activated within 3 months from the date the membership code was generated, failing which the membership number will be expired and cannot be reused.
  If your membership has expired, kindly reach out to customercare@emiratesnbd.com
• Are there any fees?

  For new customers, the first year subscription to Beyond Rewards is complimentary.
  If you wish to renew your subscription for the next year, you can simply email concierge@travellerpass.com or chat with support for preferred membership pricing and benefits.

• My app is not starting up, who do I talk to?

  If you wish to report an issue with the app email concierge@travellerpass.com

• What should I do if I've lost my phone? / I've changed my phone/device. What do I need to do?

  Login with your new phone and make sure to enter the correct email address as used previously on the old device.

  Your membership code is only for the first log in. As long as you use the login email address in your new device nothing else in required.

• How can I update my mobile number or email address?

  You can send us an email at concierge@travellerpass.com or click need help in the app to confirm your request through chat.

• It says my email address/mobile number is already registered. Why?

  All registration is controlled through an email OTP verification function. If the OTP is correct, the customer will be logged in.

• Can I use my Beyond Rewards app on multiple devices?

  A membership can be activated only on 1 device at any given time and within the first 3 months from account opening.

• I like this app and offers, can I continue using it?

  If you wish to continue with the app after the expiry of your first year membership email concierge@travellerpass.com, or chat with support by clicking need help in the app for preferred membership pricing and benefits.

• I've got feedback about services provided, who do I talk to?

  If you wish to share your feedback for Beyond Rewards app send an email to customercare@emiratesnbd.com

• What should I do if I suspect any unauthorized transactions on my card through this app?

  Please inform the support or contact the bank directly.

• How secure is Beyond Rewards app and what safety measures are being used?

  Beyond Rewards uses best practices to safeguard customers, here are a few:

  • SSL (Secure Sockets Layer) is used to encrypt all communication passed on the app.
  • Uses a PCI (Payment Card Industry) compliant payment gateway to make all in-app purchases and sensitive payment information are not stored by Beyond Rewards.