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Please make sure you have:
Active UAE mobile number
Aged 18 and above
Emirates ID and passport
Proof of income
Minimum salary AED 5,000
CUSTOMER CARE
How can we help you today?
Emirates NBD has become one of the biggest and best banks in the region with the input of our valued customers and we continue to hope that you will share your thoughts with us.
Get Help
We'd love to save you a call.
Here are some quick solutions to help you with your query.
TALK TO US
Important notice
Our Call Centre is now available 24/7.
Our Digital Banking Platforms (Mobile Banking and Online Banking) are always available, making banking from home easy and convenient.
For customers calling in UAE: 600 54 0000
For customers calling outside UAE: +971 600 54 0000
Priority Customer Services (24 Hrs):
For customers calling in UAE: 800 100
For customers calling outside UAE: +971 4 316 0333
Address:
For all general postal enquires, please write to:
Emirates NBD Bank
P.O. Box 777
Deira, Dubai
United Arab Emirates
We have also updated our branch timings. Please check the below link to ensure your convenience.
How to complain?
The simplest way to get in touch with us is via our Online Banking or Mobile Banking App
Using Online Banking
- Log in to Online Banking
- Under Online Advice, click private wall
- Select Topic Summarise and post your issue
Using Mobile Banking
- Log in to Mobile Banking
- Swipe left on the main screen
- Click Contact us section
- Click Send us Feedback
- Select complaints and enter the required details
24/7 Call Centre
- Call us: 600 540000
- Outside UAE: +971 600 540000
- Priority Banking: 800 100
Visiting Branch
Visit the nearest Branch or contact your dedicated relationship manager.
How long will it take?
We will try to solve your complaint as quickly as possible. Certain complaints may take up to 15 working days or more as our investigation is dependent upon responses from correspondent / beneficiary banks.
How can you help us?
For quick investigation and solutions, please provide us with the following:
- Affected Account / Credit Card / Loan Account Number*
- Details of your complaint
- Timeline of the problem
*For your security, please do not share your account details with a third party.
If we cannot reach an agreement together
We are confident that our complaint resolution process is both fair and robust. However, if we have been unable to provide you with a full and satisfactory resolution, you have the right to refer your complaint to the UAE Central Bank.
Please keep in mind that the UAE Central Bank website states that "Before filing a complaint with the Central Bank, every effort should be made in order to the settle the matter directly with the concerned bank or financial institution".
Collection Queries
In case you have any Collection queries and wish to discuss your facility with one of our bank representatives, please find the following options:
You may reach out to us on our Collections Customer Care line: (+971) 600 54 0040.
Timings: 8:00am to 4:00pm; Saturday to Thursday.
Write to our Collections team at collections@emiratesnbd.com
You may visit our Collection offices located in Dubai or Abu Dhabi:
Meydan Building P – Level 1, Nad Al Shiba 1, Dubai
Timings: 8:00am to 3:45pm; Saturday to Thursday
Open in Google Maps
Emirates NBD Main Branch, Al Neem Tower - 2nd Floor,Khalifa Bin Zayed The First Street - Abu Dhabi
Timings: 8:00am to 3:45pm; Saturday to Thursday
Open in Google Maps
Please click here for Emirates NBD ASSIST CHATBOT - Collections Customer Service to answer any Frequently asked Questions (FAQ's)
Kindly note, due to the prevailing situation, our Collection office located in Abu Dhabi is temporarily closed until further notice. We want to assure you that we remain dedicated to supporting you with the highest quality of service via the alternate channels mentioned above.
Any cash or cheque deposits can be done via our Emirates NBD Cash Deposit Machines (CDMs)
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