Get help with your inward remittance

Fill in your details and we’ll investigate why you have not yet received your transfer or have received a lower amount than expected.

Before you start

  • You’ll be asked security questions so we can make sure that it’s you. Be prepared with your account number and registered mobile number.
  • Please keep on hand your transfer receipt or bank statement for local transfers, or a copy of an MT103 for international transfers.
  • Once done, you will receive an SMS with the request details on your registered mobile number.

Quick Answers

An MT103 is a standardized SWIFT payment message used specifically for cross border/international transfers and includes transfer details such as date, amount, currency, sender and recipient.

You will need to submit an MT-103 form in case you need to identify the status of a processed international transfer you have been expecting. The sender will be able to request their bank to provide an MT103 for the transfer and share it with you.

(The sender will be able to request their bank to provide an MT103 for the transfer and share it with you): Make sure that the MT103 mentions Swift Code “EBILAEAD” as the receiver.

{1:F01EBILAEADAXXX995XXXX3}{2:O1030925221206IRXXXXXX05XXXXXXXXXN}{3:{108:FDXXXXXXXXXX00}{111:001}{121:ba503023-d410-XXXX-XXXX-4XXXXXb}}{4:
:20:FDC2XXXXXXXXXX3300
:23B:CRED
:32A:22XX06USDXXXX,
:33B:USDXXXX,
:50K:/502000XXXXXXXXXX
CLEXXXXXXXXXXXXXXXLUTION
PLOT NO-XXXXXXX
XXXXXXXXXX
:52A:HDXXXXXDEL
:59:/AE710XXXXXXXXXXXXXX3506
XXXXXXXXXXXXXXXXX LIMITED
DUBAI BRANCH,P O BOX XXXXX
XXXXXXXXXXXX
DUBAI UAE
:70:XXXXX ADXXXXNG PAXXNT
:71A:SHA
:71F:USDXX,
:72:/XXXXXXX
You can track your previous request by calling us on +971 600 54 0000 and when prompted, say ‘follow up on my request’.

An MT103 is a standardized SWIFT payment message used specifically for cross border/international transfers and includes transfer details such as date, amount, currency, sender and recipient.

You will need to submit an MT-103 form in case you need to identify the status of a processed international transfer you have been expecting. The sender will be able to request their bank to provide an MT103 for the transfer and share it with you.

(The sender will be able to request their bank to provide an MT103 for the transfer and share it with you): Make sure that the MT103 mentions Swift Code “EBILAEAD” as the receiver.

{1:F01EBILAEADAXXX995XXXX3}{2:O1030925221206IRXXXXXX05XXXXXXXXXN}{3:{108:FDXXXXXXXXXX00}{111:001}{121:ba503023-d410-XXXX-XXXX-4XXXXXb}}{4:
:20:FDC2XXXXXXXXXX3300
:23B:CRED
:32A:22XX06USDXXXX,
:33B:USDXXXX,
:50K:/502000XXXXXXXXXX
CLEXXXXXXXXXXXXXXXLUTION
PLOT NO-XXXXXXX
XXXXXXXXXX
:52A:HDXXXXXDEL
:59:/AE710XXXXXXXXXXXXXX3506
XXXXXXXXXXXXXXXXX LIMITED
DUBAI BRANCH,P O BOX XXXXX
XXXXXXXXXXXX
DUBAI UAE
:70:XXXXX ADXXXXNG PAXXNT
:71A:SHA
:71F:USDXX,
:72:/XXXXXXX
You can track your previous request by calling us on +971 600 54 0000 and when prompted, say ‘follow up on my request’.