Call Center Agent Survey

1. Overall, how satisfied were you with the interaction with our call center?

(Please rate on a scale from 1 - 5, where 1 means 'Not at all satisfied' and 5 means 'Extremely satisfied')

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2. Based on your interaction, how satisfied are you with the level of service provided by our Call Center Agent?

(Please rate on a scale from 1 - 5, where 1 means 'Not at all satisfied' and 5 means 'Extremely satisfied')

1 2 3 4 5

3. Was your request resolved during the interaction today?

Yes No

4. How satisfied are you with our phone banking menu?

(Please rate on a scale from 1 - 5, where 1 means 'Not at all satisfied' and 5 means 'Extremely satisfied')

1 2 3 4 5