Trade Finance Online Survey | Emirates NBD

smartTRADE Feedback Survey

Trade Finance Online Survey

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Trade Finance Online Survey

1. Overall, how satisfied are you with the trade finance (smartTRADE) portal?

Please rate on a scale of 1 to 5, where 1=Not at all satisfied and 5=Extremely satisfied

1 2 3 4 5

1a. If any, what challenges do you face with the trade finance portal? (Optional)

2. How would you rate the following aspects of the trade finance (smartTRADE) portal?

2a. Overall responsiveness and performance

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2b. Ease in creation of application (with copy transaction capability)

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2c. Ease in approval process

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2d. Ease of navigation (e.g. no. of clicks to reach product application page)

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2e. Ease in searching and tracking the previously submitted applications

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2f. Design and layout

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

2g. Ease in understanding tooltips and Help documentation for guidance

Please rate on a scale of 1 to 5, where 1=Very Poor and 5=Excellent

1 2 3 4 5

Please provide your feedback (Optional)

Trade Finance Online Survey

3. Please rate your importance for the following features in a trade finance portal

3a. Quick Apply feature for LCs/ TRs

(Explanation: Quick Apply features allows user to create the transaction with minimal input and documentation upload)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3b. 1 click, multiple transactions approval process for the authorizer

(Explanation: Authorizers can approve/ reject multiple transaction through a single click button)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3c. Global Search feature

(Explanation: Search features allowing client to search for any feature, function, beneficiary related transactions amongst others)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3d. Approver having the capability to modify the transaction prior to submission

(Explanation: Authorizer can make changes in the transaction and submit it to bank rather than rejecting it back to maker queue)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3e. Custom Charts widget

(Explanation: User has the capability to make charts in line with their requirements with data download capability in excel)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3f. Transaction visual tracker

(Explanation: Feature allows user to effortlessly track transaction from initiation, processing until completion including courier tracking in exports)
Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3g. Pending Approval Reminder – Fast track your approvals by sending easy reminders to approvers

Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3h. Custom Report Builder: Build custom reports, amend existing templates, or download pre-configured reports

Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3i. Credit Limits Graphical View: Holistic view on utilization & availability of your credit limits

Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3j. Calendar view/ Date wise view of the maturity of the transactions

Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

3k. Capability to resubmit a rejected/ returned transaction by a bank after making changes

Please rate on a scale of 1 to 5, where 1=Not at all Important and 5=Extremely Important

1 2 3 4 5

Trade Finance Online Survey

4. Please rate your importance for the following list of potential new features for the trade finance portal

4a. LC/ Guarantee draft generation to be available on portal with automated beneficiary consent journey

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4b. Availability of bank limits for confirmation/ discounting process

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4c. AI based support for query solving with ‘request for call back’ option

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4d. End to End Courier tracking integration for certain trade journeys such as Export Bills

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4e. Customizable reporting capability

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4f. Instant Trust Receipt/Import Loan (Open Account/Advance payment) capability

(Explanation: Client can apply and avail instant loan by providing minimal data upfront, with option to defer the submission of supporting documentation)
Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4g. Creation of guarantee formats based on client’s needs

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4h. FX or forward deal booking from smartTRADE

Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

4i. Anticipation of timelines for a transaction completion

(Explanation: Client will know upfront the time it will take to conclude a transaction being submitted)
Please rate on a scale of 1 to 5, where 1=Not at all important and 5=Absolutely need it

1 2 3 4 5

5. Are there any additional features or functionalities that you would like to see implemented in the trade finance portal?

Trade Finance Online Survey

6. If you were to design your own one-click dashboard page, which of the below options would you like? (Please select your top 5 choices)

Limit utilization and outstanding widget Maturity profile for upcoming 6 months (Acceptances/ TRs/ Guarantee) with 1-click download capability with details from the maturity profile Maturity ageing profile Inbox feature or Request tracking feature stating the requests pending with the user Request Tracking with statuses – Requests submitted/ Requests under processing/ Requests completed/ Requests returned or on hold 1-click option to download SWIFT message/ Advice on all trade requests completed in 7 days Customizable reporting widget AI based query support tool Top beneficiary listing Other

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