Survey Lead Form

Complaints Customer Satisfaction survey

Name*

Email Address*

Mobile Phone*

Complaints Customer Satisfaction survey

1.How much effort it took for you to resolve your complaint? *

('1' being minimal effort and '5' being significant effort)

1 2 3 4 5

2.How satisfied are you with the resolution of your complaint? *

(‘0’ being Extremely Dissatisfied and ‘10’ being Extremely Satisfied)

0 1 2 3 4 5 6 7 8 9 10

3.Please provide any recommendation or suggestions to improve your experience with us.*

3a. Please mention the reasons for your rating above

Campaign ID:

Treatment ID:

Lead Number:

We appreciate your time and valuable input.
Your feedback will help us serve you better in the future.
Thank you for banking with Emirates NBD, and we look forward to improving your experience with us.

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