Call Center Agent Survey

1. Based on your interaction, how satisfied are you with the level of service provided by our Call Center Agent?

(Please rate on a scale from 1 - 5, where 1 means 'Not at all satisfied' and 5 means 'Extremely satisfied')

1 2 3 4 5

2. Was your request resolved during the interaction today?

Yes No

3. How satisfied are you with our phone banking menu?

(Please rate on a scale from 1 - 5, where 1 means 'Not at all satisfied' and 5 means 'Extremely satisfied')

1 2 3 4 5

4. What can we improve on our phone banking menu?

Time spent on phone banking menu Ease of navigation Understanding request accurately Number of service/options provided Others