Credit Card Dispute

1. Did you receive any suspicious communication before the fraud occurred?

Yes No

2. Did the message/call claim to be from Emirates NBD, a courier or another official source?

Yes No

3. Did you share any of the following information? (Select all that apply)

Card number CVV (Back of the card) OTP/Password Emirates ID or other personal info None of the above

4. Did you click on a link to make a payment or to claim a discount or offer?

Yes No

5. Additional information:

(Please share anything else that could help us understand what happened)

Thank you!

Your answers will only be used to investigate your fraud complaint and to help protect your account.

If you have any further queries or concerns, please contact us at [email protected].

Emirates NBD Card Dispute and Fraud Investigations

Disclosure: Please note that your dispute will be thoroughly investigated in line with applicable Emirates NBD credit card terms and conditions. The outcome of this process will depend on the findings of the investigation and the supporting information provided. We will make every effort to assist you and keep you updated.