At Risk Department, we play a vital and challenging role. Here, we identify and manage current and future risks. We carry out these functions by designing and implementing a risk framework, which includes policies to monitor and control risk to protect the bank and our customer’s interests.
Our Group Risk roles include:
With a strong focus on digital transformation, our IT and Operations department are critical to our success, helping us with strategies and driving our innovations forward. The group is divided into 3 segments, which include Group IT, Group Digital Office, Procurement and GOPS.
IT & Operations Team
We serve as the digital backbone of Emirates NBD. We manage the bank’s IT systems, infrastructure and IT support. The team’s primary objective is to digitize the banking services to provide customers with simple, quick and more secure banking solutions.
Group Digital Office
Our team at Group Digital Office is committed to drive the bank further into the digital future. We focus on testing and incubating innovative possibilities that align with the bank’s strategic priorities and accelerate its end-to-end digital capabilities. We also help other internal departments to fast track their success in their focus areas and ensure it aligns with the Group’s objectives.
The Procurement department leads all strategic sourcing requirements to maximise the value and quality of the bank’s vendors and partners. We build and maintain relationships with the suppliers and third parties, and also ensure cost optimisation.
Roles in Procurement include:
Group Ops Governance and Business Support (Group Ops G&S)
The team supports the businesses in all enterprise-wide initiatives. This includes enhancing controls across systems, processes, as well as monitoring & implementing regulatory changes. The scope and coverage of work include all international entities, acting as the critical link between geographies and units.
Group Ops is the owner of all the bank’s operations policies and the central custodian of all other Group policies. The team ensures that all the policies from regulatory bodies are implemented timely and followed in the intended spirit.
The unified objective of our various teams is to help customers achieve their financial aspirations by delivering solutions that make banking simpler and easier.
Retail Banking and Wealth Management Team
Retail Distribution: Manage the bank’s extensive branch and self-serve network with the support of the Retail Banking Sales team that meets customers and help them sign up for new products.
Retail Banking and Wealth Management: This includes Personal, Priority and Private Banking segments, who help individual customers to manage their finances.
Business Banking: Caters to SME clients, supported by trained and certified relationship managers and wealth specialists.
Multichannel Banking: Manage all digital channels and launch innovative solutions to help customers transact or sign up for services.
Product Teams: Build and manage propositions across different categories including Accounts, Cards, Loans, FX and Wealth.
Chief Investment Office: The Product team is supported by the CIO’s office, providing market insights and investment outlooks and by our subsidiary who provides asset management services.
Group Marketing & Customer Experience: Provide marketing support and drive service mandate along with leading data and analytics related initiatives.
Governance and Strategy: Provide ongoing oversight and in aligning the division’s strategic roadmap across units, respectively.
Liv.: UAE’s first digital bank for millennials, Liv. provides a lifestyle centred mobile-only banking proposition targeting the youth and managed by a young millennial team.
Employees are at the centre of everything that we do. The HR team drives people-related strategies with a focus on building an inclusive and diverse culture, which is reflected through our HR policies. We also contribute to identifying and developing training & recognition programmes to motivate and engage our employees.
Functions under HR include:
The team offers a variety of products and services to a wide range of clients, from medium-sized enterprises to multinationals, other financial institutions and Governments. The teams presence is spread across local and international locations, offering businesses with services and expertise they need to succeed.
Corporate & Institutional Banking Team
Corporate Banking (CBG): Focus on corporate clients from different sectors, whose annual turnover is greater than AED 150 million. We have offices in Dubai, Sharjah, Abu Dhabi and Al Ain.
Financial Institutions Group (FIG): Deal with banks, finance companies and NBFIs – insurers, leasing companies, sovereign wealth funds, family holding companies and financial services companies.
International Banking (IB): Manage corporate clients in Emirates NBD's international locations and in strategic non-presence countries. Wholesale Banking operates through branches in the Kingdom of Saudi Arabia, the United Kingdom, Singapore, India and Egypt.
Products & Services include:
The unit’s primary objective is to identify, quantify and monitor the risks that the Group’s businesses are exposed to. All the procedures are carried out by complying with the laws and regulations in the country as well as the group’s own internal policies and procedures.
We review the effectiveness of financial and operating controls and determine the reliability of procedures. This is done through follow-ups to assess and report the degree to which management has addressed risks and complied with recommendations made. Additionally, we provide assurance that the organisation’s risk management, governance and internal control processes are operating effectively.
We along with Group Legal are responsible for all communications with Government authorities including the Central Bank, Securities & Commodities Authority, Economic Departments and Government Ministries across the region. We ensure that Emirates NBD Group complies with the above entities’ Laws & Regulations in addition to implementing the decisions of the board of directors to the organisation. We also hold the key responsibility of managing relationships with Emirates NBD’s shareholders and trustees.
We support the Group CEO, Executive Committee and Board of Directors on strategy development across the Group. We work with key stakeholders to help develop the strategic vision and aspirations for the Group and its various businesses and entities. The team also drives strategic imperatives for the Group including strategic acquisitions and international growth.
Together with Senior Management, the group is responsible for steering the group so that it evolves with external events and factors such as macro-economic landscape, competitor moves and regulatory developments.
The team is also responsible for business management, governance, oversight and facilitating all the enablers essential to achieve the International branches' growth and profitability target set by the Group. We handle eight international subsidiaries and branches located in Egypt, KSA, India, London, Singapore and Representative offices in China, Indonesia and Turkey.
We work as an in-house service provider, supporting business units by ensuring that they comply with relevant internal and external laws and regulations applicable in various jurisdictions that it operates. This includes complying with Sanctions, Anti Money Laundering (AML), Counter-Terrorist Financing (CTF), Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) requirements.
We also provide guidance to business units on compliance matters including reviewing new products, develop internal policies that ensure the bank’s regulatory obligations are met and undertake frequent risk-based compliance monitoring.
Roles in the team include:
We play a key role in supporting business decisions by ensuring financial controls are understood and maintained across the Group. The department manages all aspects of cash management, corporate investments, budgets, income taxes, generating the company’s financial statement and focuses on immediate major financial issues that effectively drive the Group’s business performance.
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