• What is Direct Trade?

  Direct Trade is an investment service available through Online banking platform that allows you to place trades in Mutual funds and Bonds.

• What are the benefits of Direct Trade?
  • Enjoy ease of access to the platform anytime, anywhere, at your convenience
  • Enjoy the same level of trusted security as all our digital banking offers
  • Enjoy access to our selection of mutual funds and bonds and the convenience of placing trade instructions online

   

• What type of transaction can I place online?

  You can place Buy and Sell instructions for Mutual Funds and Bonds.

• Are there any risks Involved in investing in Bonds and Mutual Funds?

  Yes. Investing in financial products involves risk, including but not limited to market risk, foreign exchange risk, credit risk, regulatory risk, political risk, settlement risk, economic risk, emerging markets risk as well as the specific structural risks related to particular Assets, and the Customer undertakes to consider all such risks before instructing the Bank to subscribe for, buy or sell any Asset or otherwise to make an Investment on its behalf.

• Who is eligible for Direct Trade service?

  The service is offered to all customers who have an existing active investment portfolio with ENBD.

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• What is Direct Trade?

  Direct Trade is an investment service available through Online banking platform that allows you to place trades in Mutual funds and Bonds.

• What are the benefits of Direct Trade?
  • Enjoy ease of access to the platform anytime, anywhere, at your convenience
  • Enjoy the same level of trusted security as all our digital banking offers
  • Enjoy access to our selection of mutual funds and bonds and the convenience of placing trade instructions online

   

• What type of transaction can I place online?

  You can place Buy and Sell instructions for Mutual Funds and Bonds.

• Are there any risks Involved in investing in Bonds and Mutual Funds?

  Yes. Investing in financial products involves risk, including but not limited to market risk, foreign exchange risk, credit risk, regulatory risk, political risk, settlement risk, economic risk, emerging markets risk as well as the specific structural risks related to particular Assets, and the Customer undertakes to consider all such risks before instructing the Bank to subscribe for, buy or sell any Asset or otherwise to make an Investment on its behalf.

• Who is eligible for Direct Trade service?

  The service is offered to all customers who have an existing active investment portfolio with ENBD.

• What if investment portfolio is inactive, will I still be able to place a trade?

  No, you will not be able to place a trade. If your investment portfolio is inactive, please contact your relationship Manager or Wealth specialist to assist you. Or else, please visit the nearest branch to complete the formalities of getting your portfolio activated.

• Can I use my existing bank account for Direct Trade?

  Yes. Any cash accounts which are linked to your Investment portfolio can be used for trading. Such cash accounts will be available in your drop down selection for cash account.

• What if my bank account is dormant status can I use dormant cash account for trading?

  No. Only Active and any inactive cash accounts which are linked to your Investment portfolio can be used for placing trading instruction. In case cash account is dormant please follow the standard bank procedure to get the account activated.

• Will I able to place buy order if the funds are not available in my cash account?

  No. If you have insufficient cash in your chosen account you will not be able to proceed with the buy order.

• What are the fees/charges applicable for Direct Trade service?

  Please refer to the Schedule of fee and charges of your respective account segment on ENBD website.

• Transaction Fees will be applicable for both Buy & Sell transaction?

  Please refer to the Schedule of fee and charges of your respective account segment on ENBD website. Also please note when placing Buy order, the total amount lien marked will include a 5 % buffer to accommodate for price fluctuation and applicable fees. Fees that will be eventually debited for the transactions will be as per the schedule of Fees and Charges for the respective customer segments.

  For Sell trades– Fees and charges will be applicable based on the respective account segment.

• From which cash account fees will be debited?

  Fees will be debited from the cash account selected at the time of placing the trade.

• How to place a trade?

  Steps to place Buy transaction:

  • Go to My Finances>Investment>Investment Portfolios. You can also place transaction by visiting 360 view Dashboard>Investment portfolio>Click on show details>Click on show details of the Investment Portfolio you wish to transact.
  • Click on Buy securities to proceed with the buy transaction.
  • Select the cash account
  • Select the securities you wish to buy. You can search securities by security type (Bond or Mutual funds), Security Symbol, ISIN or ticker.
  • Enter the transaction amount or quantity you wish to buy. Click on continue
  • Review the transaction on pre confirmation page
  • Accept the terms and conditions.
  • Enter the Smart Pass token to proceed with the order
  • After the Smart Pass token is entered and verified successfully the buy transaction will be placed successfully.
  • Once the order is place successfully you can track the status of the order under Portfolio page>Order status.

  Steps to place Sell transaction:

  • Go to My Finances>Investment>Investment Portfolios. You can also place transaction by visiting 360 view Dashboard>Investment portfolio>Click on show details>Click on show details of the Investment Portfolio you wish to transact.
  • Click on Sell securities to proceed with the sell transaction.
  • Select the cash account
  • Select the securities you wish to sell. You can search securities by security type (Bond or Mutual funds), Security Symbol, ISIN or ticker.
  • Enter the transaction amount or quantity you wish to sell. Click on continue
  • Review the transaction on pre confirmation page
  • Accept the terms and conditions.
  • Enter the Smart Pass token to proceed with the order
  • After the Smart Pass token is entered and verified successfully the Sell transaction will be placed successfully.
  • Once the order is place successfully you can track the status of the order under Portfolio page>Order status.

   

• What if trade placement failed?

  If the trade placement failed, the customer will have to re-do it again.

• What if order place successfully online but got rejected?

  Normally the order gets rejected due to investment criteria not being met or due to some other reason. Rejected reason will be displayed online under Investment portfolio page>Order status

• What type of orders can I place?

  You can place only market orders through Direct trade. Limit orders are not enabled on Direct trade.

• Once I place an order when will it get executed on the market?

  Orders placed before 3.00pm on a regular bank working day will be placed in the market on the same day. Any orders received after 3.00pm or on a non-working day, will be placed on the following working day. For fund orders the NAV applicable will depend on individual fund cut-off timings and fund holidays.

• How I will be notified after the transactions is settled?

  You will receive trade confirmation/contract notes when the transaction is settled. This will be sent to your registered email ID with the bank or by post in case you do not have a registered email ID.

• Do I get confirmation of orders placed by me?

  Yes, you will receive an SMS confirming the orders placed by you. The status of any order is updated on real-time basis and can be checked under My Finance>Investment>Investment portfolio>Portfolio page> >Order status

• Where I can view the current status of the transactions placed by me? Also what will be transaction status applicable to each transaction type Buy, sell?

  You can view the current status of the transaction placed by you under Investment Portfolio landing page under order status. Please refer below table for the transaction status with description applicable for each transactions.

  Transaction Type and description
  Security Type	Transaction Type	Transaction status	Transaction status description
  Bonds/Funds	Buy/Sell	Received	Transaction request has been submitted successfully
  Bonds/Funds	Buy/Sell	In Progress	Transaction approved
  Bonds/Funds	Buy/Sell	Confirmed	Transaction placed in market and confirmed
  Bonds/Funds	Buy/Sell	Completed	Transaction settled

• What is the minimum amount of investment required for the trade to be placed through direct trade?

  The Minimums and the incremental minimum for trades (if applicable) is listed against each security and needs to be adhered to.

• What is the maximum amount of investment in Direct Trade?

  Maximum Investment value allowed is capped at USD1 million per trade and an overall cap of USD10 million per day applies.

• What if I don't meet the minimum investment amount criteria for the security?

  You will not be allowed to proceed with the transaction if you are not meeting the minimum investment amount criteria for the security selected by you.

• What if I don't meet the maximum investment amount criteria for the ENBD Daily and segment limit?

  You will not be allowed to proceed with the transaction if you not meeting the maximum investment amount criteria for the ENBD daily and segment limit.

• Can I Modify/cancel the Buy orders placed?

  You can make changes to the order only prior to confirming the order with OTP/Smart pass validation. Once the order is confirmed with OTP/Smartpass, it cannot be cancelled / modified online.

• Can I Modify/cancel the redemption orders placed?

  You can make changes to the order only prior to confirming the order with OTP/Smart pass validation. Once the order is confirmed with OTP/Smartpass, it cannot be cancelled / modified online.

• I have placed a redemption transaction but the money has not come into my bank account?

  The Redemption proceeds will be credited into your bank account on the settlement date.