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GlobalCash Card

The ultimate travel card
with up to 15 currencies
Apply for a Card

GlobalCash Card

The ultimate travel card with up to 15 currencies

Apply for a Card

Overview
Currency
Manage Card
F.A.Q's
Information
Login to MyAccount

The versatile and secure way to manage multiple Currencies

Whether it is for work or leisure, travelling is a time to explore new avenues and aspirations. With your new Emirates NBD GlobalCash Card, leave all your currency worries at home. With a choice of 15 widely-used Currencies and Chip & PIN protection, it is set to become your favorite travelling companion.

Flexible

Load your Card with any, some, or all of the Currencies which are on offer at the time.

Prepaid

You’ll always know how much you have available to spend.

Convenient

Manage your Card at any time through multiple channels – Emirates NBD Online Banking, GlobalCash Mobile App, Automated phone response services, etc.

Reloadable

Reload cash through Emirates NBD Branches, Cash Deposit Machines or via linked account on Online Banking.

Acceptance

Access to over 2.1 million ATMs worldwide that display the MasterCard® Acceptance Mark.

Secure

Secure with Chip & PIN technology as well as 3-D Secure for internet transactions.

Travelling to more than one country?
We have a range of 15 different currencies available for you!

The card always knows the right currency to use, wherever you are in the world. Just make sure you load the correct available currency for your destination. The flexibility of GlobalCash Card means that if you have more than one currency loaded, the card will automatically first utilize the remaining balance in the local currency then select the next available currency according to the predetermined default order of priority listed below

The currency ‘Order of Priority’ is:

S.no	Currency	S.no	Currency	S.no	Currency
1	AED - UAE Dirhams	6	CAD - Canadian Dollars	11	TRY - Turkish Lira
2	USD - US Dollars	7	INR - Indian Rupees	12	THB - Thai Baht
3	GBP - British Pounds	8	SAR - Saudi Riyal	13	LKR – Sri Lankan Rupees
4	EUR – Euros	9	PHP - Philippines Pesos	14	CHF – Swiss Francs
5	AUD - Australian Dollars	10	ZAR - South African Rand	15	PKR - Pakistani Rupees

GlobalCash Card with up to 15 Currencies

Ways to Manage your GlobalCash Card

Login to MyAccount

Manage your curriencies, check available balance, view transaction history and more

What would you like to do with your GlobalCash Card?	Online Banking	My Account via emiratesnbd.com/globalcash	GlobalCash Mobile App	Automated Phone Response Services	Branch	Emirates NBD Cash Deposit Machines(CDMs)
Check available balance in each currency	?	?	?	?
View your transaction history	?	?	?
Move money from one currency to another	?	?	?
Load currencies using linked bank accounts	?
Load or unload currencies using cash or linked accounts					?
Request card closure or replacement					?
Change your secret card PIN				?
Get details of most recent transactions				?
Deposit cash in UAE Dirhams to load the card						?

For emergency Card replacement services or any other transactional dispute please call our 24-hour Customer Service at 8000 440628 (within UAE) or +44 207 6499404 (if overseas).

What are people asking?

How is this bank’s multi-currency prepaid card different from other banks prepaid cards?

Emirates NBD has partnered with MasterCard international to bring you the prepaid card. Hence, you are not dependent on your bank in case of an emergency. You have 24/7 Global Emergency Assistance and your card can be replaced and sent to your travel destination as well as emergency cash that can be made available in minutes.
Why should I get it ?

It’s safe, versatile, and it’s a global card. You could choose your preferred currency for transactions which saves any exchange loss.
Where can I get the GlobalCash Card?

Emirates NBD customers can apply for the GlobalCash Card at select UAE branches and Emirates NBD Online Banking
How many currencies can I load and what currency can I load on the card?

Customers can load up to 15 currencies including AED in the following order (AED, USD, GBP, EUR, AUD, CAD, INR, SAR, PHP, ZAR, TRY, THB, LKR, CHF, and PKR)
Do I need to activate and/or register my card before using it?

No, the Card is already active once issued.

How is this bank’s multi-currency prepaid card different from other banks prepaid cards?

Emirates NBD has partnered with MasterCard international to bring you the prepaid card. Hence, you are not dependent on your bank in case of an emergency. You have 24/7 Global Emergency Assistance and your card can be replaced and sent to your travel destination as well as emergency cash that can be made available in minutes.
Why you should get it?

It’s safe, versatile, and it’s a global card. You could choose your preferred currency for transactions which saves any exchange loss.
Where can I get the GlobalCash Card?

Emirates NBD customers can apply for the GlobalCash Card at select UAE branches and Emirates NBD Online Banking
How many currencies can I load and what currency you can load into the card?

Customers can load up to 15 currencies including AED in the following order (AED, USD, GBP, EUR, AUD, CAD, INR, SAR, PHP, ZAR, TRY, THB, LKR, CHF, and PKR)
Do I need to activate and/or register my card before using it?

No, the Card is already active once issued.
Where can I use my GlobalCash Card?

You can use this Card wherever the MasterCard is accepted, to withdraw cash, POS transactions at merchants and online shopping.
Can I use the GlobalCash Card again?

Yes. Cardholders can load different currencies onto the GlobalCash depending on where they are going. The card is reloadable, so they can use it for all their trips.
How does the GlobalCash work?

GlobalCash is a chip and PIN protected prepaid MasterCard® currency card. Cardholders can load up to 15 currencies onto it in advance and then use it in millions of ATMs worldwide displaying the MasterCard Acceptance mark to access their money quickly and safely. Cardholders can also pay for goods and services at merchants, wherever MasterCard is accepted.
Can I change the PIN on my GlobalCash Card?

Yes, you can change the PIN on your Card anytime by calling our 24-hour Customer Service. Our telephone numbers are 8000 440628(within UAE) or +44 207 6499404 (if overseas).
What do I use the secondary Card for?

The secondary Card can be obtained only along with the Primary Card as an add-on Card and not later. Both the primary Card and the secondary Card can be used concurrently. You can choose to use the secondary Card in the event that the primary Card is lost or stolen. Please remember that in case your primary (and or secondary) Card lost, misused or stolen, contact our 24-hour Customer Service immediately. If you choose not to use your secondary Card, you must keep the secondary Card and PIN in a safe place and must not give the Card to anyone else. If you do happen to use your secondary Card and PIN instead of the primary Card, you will not de-activate or cancel the primary Card.
How can I check the balance on my GlobalCash Card?

You can use ATMs, Emirates NBD Online Banking, GlobalCash Mobile App and My Account page to view the Card balance.
What currency balances are displayed in my prepaid card?

All currency balances will be displayed. However, the total balance will be displayed in UAE AED
What should I do if my Cards have been lost, stolen or misused, or my PIN has been compromised?

You need to contact our 24-hour Customer Service immediately and they will explain your options for Replacement Cards and emergency cash on 8000 440628 (within UAE) or +44 207 6499404 (if overseas).
What should I do if my Card is declined in a shop?

This should only happen if MasterCard® is not accepted at that location; you are shopping in a restricted country; you don’t have enough money on the Card to cover the purchase or the merchant does not accept prepaid Cards (eg. a cruise company). If the merchant supports, you can always use what money you have on your GlobalCash Card to make a partial payment and then use another form of payment acceptable to the merchant for the remainder of the purchase. Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount before they will authorize the payment.
Which option should I select when I use an ATM to withdraw cash?

If an ATM screen or merchant prompts you to choose ‘which account’, you should select the ‘Credit’ option.
Will Emirates NBD charge me a fee for ATM withdrawals or point of sale transactions?

Emirates NBD will charge you overseas ATM usage fees for making withdrawals but not for balance enquiries at ATMs displaying the MasterCard® Acceptance Mark. There are no charges for point of sale purchase transactions except for cash transactions.
What is pre-authorisation?

A pre-authorisation is a hold over funds on your Card. A merchant such as a hotel or car hire company may estimate the cost of your bill and ask you to use a Card as guarantee. The merchant will then put a hold over the pre-authorised amount which you’ll not be able to use to make transactions. Pre-authorisation can last for up to 30 days. Emirates NBD does not recommend that you to use your GlobalCash Card for pre-authorisation. You can of course use your GlobalCash Card to settle your ?nal bill.
What do I do when asked if I want to pay for my transaction in UAE Dirhams or local currency?

Some merchants and ATM operators abroad give you the choice of paying in either local currency or your home currency (UAE Dirhams). If you choose to do your transaction in your home currency, this will result in the retailer or ATM operator levying an additional foreign exchange transaction fee on you as the Card will seek to transact in UAE Dirhams rather than the local currency.

If given the option, ALWAYS choose to pay in local currency e.g. in Paris choose Euros, in India choose Indian Rupees – this will ensure you are not charged an additional foreign exchange transaction fee by the merchant or ATM operator.
What do I do if I find an incorrect transaction on my Card?

If you have any queries about your GlobalCash Card balances or you notice an unauthorised transaction, please notify our 24-hour Customer Service immediately by calling us at 8000 440 628 (within UAE) or +44 207 649 9404(if overseas).
Who should I contact if I have a problem with my Emirates NBD Online Banking, Emirates NBD ATM & CDM?

If you have a problem using Emirates NBD Online Banking, ATMs and CDMs call Emirates NBD Helpline at +971 800 100.
I can't find my GlobalCash Card. What should I do?

Call the MasterCard emergency hotline mentioned on the card to block the existing card and request for an emergency replacement.
My available card balance will not cover my purchase amount. Can I still use my prepaid card?

You could reload the Card with the required amount and use it.
When do the MasterCard® foreign exchange rate fee apply?
- You use the Card to make a transaction (ATM, point of sale, internet or phone) and the Card does not hold the currency.
- A fee is charged to the Card in a currency not on the Card.
- Funds are moved from one currency purse to another currency purse on the Card.
The MasterCard® foreign exchange rate is set by MasterCard®, and is applied to the purchase or withdrawal amount and to any applicable fees. The rate varies from time to time.
When do Emirates NBD foreign exchange rate applies?
- You unload the funds from your Card.
- You reload your Card via Emirates NBD Online Banking; the foreign exchange rate will be applied at the time of transfer, and will be displayed prior to you initiating the transfer.
- You load or reload funds onto your Card in an Emirates NBD branch or Airport Pay office.
- A fee is charged by Emirates NBD to the Card in a currency other than AED.
Emirates NBD sets the foreign exchange rate (plus a margin determined by us), which varies from time to time.

If you have the right currency already loaded onto the Card, and sufficient funds to complete the transaction on the Card, when you make a purchase or withdrawal you won’t pay any cross currency conversion or foreign exchange rate fees.

®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Will the inactivity fee be charged to the customer every month after the 5 months?

YES
Maximum Load and reload value 40000. Can customer load or reload multiples time on the same day and can the card hold more than 40000 AED at same time?

Customer can load & reload as many times during the day but the maximum value that can be loaded on the card per day is AED80,000 & the max value the card hold at any point in time is AED 40K
Can I load additional funds onto my Prepaid Card?

Yes, but only up to the maximum allowed limit
How can I load my GlobalCash Card?
You could use multiple channels to load your GloabalCash Card:
- Emirates NBD branches
- Emirates NBD Online banking (existing Emirates NBD customers)
- Emirates NBD CDMs in AED only (existing Emirates NBD customers)
What is the ATM Balance enquiry fee for other banks and international banks?

ATM Balance Enquiry is free.
What is over the counter cash advance fee?

In some overseas locations, merchants/banks can provide cash over the counter like Cash advance on credit cards – since this is a prepaid card no interest can be charged but the said fee will be applicable.
What is the card validity?

The Card is valid for 5 years as per expiry date printed on the card.
Do the funds on the Card expire?

No. However, inactivity fee will be levied in the fifth month.
Can I use the Card in other countries?

Yes you can
How do I arrange a replacement card?
- Emirates NBD Branches
- 24 hour Call Center

Things to know

Important Information
- GlobalCash Card cannot be used for money transfers or for accessing or purchasing goods from adult or gambling internet sites (when correctly identified), and must not be used for any unlawful activity. You must comply with all laws and regulations (including any foreign exchange controls) in respect of the card in the country of purchase and/or use.
- Load and reload fees and limits apply. Reloads are calculated using the Emirates NBD currency to currency foreign exchange rate.
- Some ATM operators and merchants may directly charge a fee. Daily transaction and ATM withdrawal limits apply. Transactions and fees that require a currency conversion are calculated using MasterCard® foreign exchange rates and are subject to the Emirates NBD foreign currency conversion fee.
The MasterCard® foreign exchange rate and Emirates NBD foreign currency conversion fee apply when:
- You use the card to make a transaction (ATM, point of sale, internet or phone) and the card does not hold the currency.
- A fee is charged to the card in a currency not on the card.
- Funds are moved from one currency purse to another currency purse on the card.
If you have the right currency already loaded onto the card, and sufficient funds to complete the transaction on the card, when you make a purchase or withdrawal you won’t pay any cross currency conversion or foreign exchange rate fees.

®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

Fees & Limits

In addition to the currency exchange rates, the following fees and charges apply to GlobalCash Card. Fees and charges are subject to variation in accordance with the Terms and Conditions. Individual merchants or ATM operators may charge additional fees.

Fees

Fees	Cardholder Charge
Card Issuance fee	AED 30
Secondary card issuance fee	AED 30
Card Reload fee	Free
Domestic ATM cash withdrawal fee	AED 2
International ATM cash withdrawal fee	AED 10 (or foreign currency equivalent)
POS transaction fee	Free
Card inactivity fee	AED 15 per month (Charged after 5 consecutive months of inactivity)
Shortfall fee	AED 50
Over the counter cash advance fee	AED 50
Card Unload fee	AED 15
Card Replacement fee	AED 30
Foreign currency transaction fee (This fee is charged in addition to the standard processing fee charged by MasterCard International when a cardholder conducts a transaction in a currency that is different to the currency of the purse being debited)	1.84%
Purse to purse transfer fee	2.5%
ATM balance enquiry fee	Free

Limits

Type of Limit	Value (in AED Equivalent)
Daily ATM cash withdrawal limit	AED 40,000
Daily POS purchase limit	AED 80,000
Daily cash over the counter limit	AED 10,000
Minimum load/reload amount	AED 500
Maximum total currency balance allowed on the card	AED 40,000
Maximum aggregate load amount in any 12 months	AED 250,000

Privacy Policy
- You acknowledge the Issuer, MasterCard and their respective agents may collect Personal Information in connection with the provision of the Card, including Personal Information contained in any application form, correspondence, emails, telephone calls, internet communications and transactional information.
- By applying for and Activating the Card, you consent to the Issuer, and MasterCard collecting, using and disclosing (including to each other) your Personal Information:
  - to provide you with, and facilitate the provision of, the Card and the Services as contemplated under these Terms and Conditions;
  - to monitor compliance with these Terms and Conditions;
  - for anti-money laundering (AML), detection of crime, legal compliance and fraud prevention purposes, including as required under the Anti- Money Laundering and Counter-Terrorism Financing Act 2006;
  - for the recovery of any money that you owe under these Terms and Conditions.
- By applying for and activating the Card you also consent to the Issuer and MasterCard disclosing Personal Information obtained from or relating to you to Bank and collecting, using and disclosing (including to each other) your Personal Information, including Personal Information collected from third parties, for the purposes of:
  - Bank or any of its related bodies corporate, providing benefits, products or services, including providing Emirates NBD Points to you;
  - Bank or any of its related bodies corporate improving customer service, including by means of research, conducting analyses and preparing analytics, marketing, product development and planning;
  - Bank marketing its products or services or the products or services of third parties, including by direct marketing; and
  - any third party providing services to the Bank, any of its related bodies corporate or to the Bank or the conduct of any of the above purposes.
- The Issuer and MasterCard may disclose your Personal Information to overseas recipients in the United Kingdom and the United States of America for the purposes set out above. From the time the UAE Privacy Principles apply, the Issuer and MasterCard would be required to take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the UAE Privacy Principles, but do not have to do so if you consent to the disclosure overseas. By applying for and activating the Card, you consent to the Issuer and MasterCard disclosing your Personal Information to overseas recipients as described in this clause.
- If you do not agree to provide the Personal Information requested by us, then we cannot make the Card available to you and you should not apply for and activate the Card.
- You must notify the Bank immediately of any change to your contact details. You can update your phone number and email address by visiting any of the Bank Branches. We will not be responsible if you do not receive any notice or correspondence that has been sent in accordance with the contact details you have provided to us.
- You may be required to provide information to the Issuer, or MasterCard (including evidence of identity) when Activating the Card or adding additional Funds to the Card.
- The Issuer and Master Card will take reasonable steps to keep Personal Information secure in accordance with and comply with their respective privacy policy as applicable to the Card. Each party’s uses and disclosures of your Personal Information may be different. For details about the Bank’s privacy practices, see Emirates NBD Privacy Policy at emiratesnbd.com.
- In addition, by applying for a Card, you consent to MasterCard and the Bank using and disclosing your Personal Information to notify you of our related products, promotions and customer surveys that we may conduct from time to time.
- Your Personal Information will not be shared or used for any other purpose except as stated above unless we are required or permitted to do so as a result of any laws and regulations, by a court order or by any business or persons to whom we transfer our rights and obligations under the agreement between you and the Issuer which is governed by these Terms and Conditions.
- We will continue to keep any Personal Information that is necessary after the closure of your Card on the same terms as are set out above (including to meet legally imposed record keeping requirements and AML record keeping obligations).
- You are entitled to ask the Issuer to supply you with any Personal Information that MasterCard or the Issuer (respectively) hold about you. MasterCard or the Issuer (as applicable) will delete any incorrect information or correct any errors in any of your Personal Information that come to our notice. The applicable privacy policy contains information on how you may access and seek correction of the Personal nformation held by the Issuer or MasterCard. The applicable privacy policy also contains information on how you may complain about a breach of the National or UAE Privacy Principles (as applicable) by the Issuer or MasterCard and how that complaint will be dealt with.
- To aid us in the provision of the services provided under these Terms and Conditions, in the interest of security, and to help the Issuer and MasterCard maintain and to improve their level of service, all telephone calls may be recorded and/or monitored.
Terms & Conditions
List of Branches

Group Head Office Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Emirates NBD Group Head Office, Baniyas Road, Deira, Dubai

Emirates Mall Branch

Sat-Thurs (10am - 9pm)
Ground Level, Mall of the Emirates, Al Barsha, Dubai

Sheikh Zayed Road Branch

Sat-Thurs (8am - 8pm)
Note: 8 am – 7 pm on the last working day of the month.
Ground Floor, Saeed Tower, Sheikh Zayed Rd, Dubai

Deira City Centre Branch

Sat-Thurs (10am - 9pm)
Ground Floor, Deira City Centre, Al Ittihad Road, Dubai

Emirates Airline HQ Branch

Sun-Thurs (8am - 3pm)
Second Floor Atrium, Emirates Group Headquarters, Airport Road, Dubai

Ibn Battuta Mall Branch

Sat-Thurs (10am - 9pm)
Ground Floor, Andalusia Court, IBN Battuta Shopping Mall, Jebel Ali, Dubai

Mirdif City Centre Branch

Sat-Thurs (10am - 9pm)
Ground Floor, North Entrance, Mirdif City Centre, Dubai

Sharjah City Centre

Cash Withdrawal; Bill Payments
Al Wahda Street, Sharjah - United Arab Emirates

Abu Dhabi Main Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Al Neem Building, Shaikh Khalifa street , Abu Dhabi

Dubai Airport T3

For Cash Services 24 hours a Day, 7 Days a week
For all other customer services: Saturday to Thursday 8:00 am to 8:00 pm
Dubai Airport Terminal 3 Departure, Airport Rd, Dubai

Dubai Marina Mall Branch

Sat-Thurs (10am - 9pm)
Level P, Dubai Marina Mall, Sheikh Zayed Road, Dubai

Emirates Towers Branch

Sun-Thurs (8am - 9pm)*
Upper Level, The Boulevard, Emirates Towers , Sheikh Zayed Road, Dubai

Jumeirah Beach Walk Branch

Sat-Thurs (9am - 9pm)
Jumeira Beach Residence, Shams Building, The Walk, Opposite Sheraton Hotel, Dubai

Jumeirah Lake Towers Branch

Sun-Thurs (9am - 4pm)
Ground Floor, Al Mas Tower, Jumeirah Lake Towers Area, Dubai

Jumeirah Branch

Sat-Thurs (8am - 2pm)
Emirates NBD Building, Al Wasl Rd Intersection, Umm Suquiem 3, Jumeira, Dubai

Galleria Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Hyatt Regency Hotel, Corniche Road, Deira, Dubai

Umm Suqeim Branch

Sat-Thurs (9am - 9pm)*
Ground Floor, Spinneys Al Wasl Branch, Umm Suquiem Road, Dubai

Dubai Media City Branch

Sun-Thurs (8am - 3pm)
CNBC Building 7, Dubai Media City, Dubai

TECOM Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Grosvenor Business Tower, TECOM C, Dubai Media City, Dubai

Burj Al Arab Branch

Sat-Thurs (8am - 2pm)
Umm Suqueim 3, Opposite Jumeira Beach Hotel, Jumeira Road, Dubai

Mall of Emirates Branch

Sat-Thurs (10am - 9pm)
Entrance 4, Level One, Mall Of The Emirates, Al Barsha, Dubai

Al Muraqqabat Branch

Sat-Thurs (8am – 8pm)
Emirates NBD Building, Hor Al Anz Road, Dubai

Oud Metha Branch

Sat-Thurs (8am – 2pm)
Ground Floor, Gulf Residence Building, Oud Metha Road, Dubai

Al Qiyadah Branch

Sun-Thurs (8am – 3pm)
Al Ittihad Rd, Next To Dubai Police Head Quarters, Dubai

Al Muhairy Centre Branch

Sat-Thurs (8am - 8pm)
Ground Floor, Al Muhairy Centre, Zayed The First St, Abu Dhabi

Wafi Branch

Sat-Thurs (10am - 9pm)
Ground Floor, Atrium, Wafi Mall, Al Garhoud, Dubai

Al Quoz Branch

Sat-Thurs (9am - 2pm)
Umm Suquiem Building, Ground Floor, Sheikh Zayed Rd, Al Quoz, Dubai – UAE

Dubai Airline Centre Branch

Sun-Thu (9am-3pm)
Ground Floor, DNATA Building, Al Ittihad Road, Dubai – UAE

Sahara Mall Branch

Sat-Thurs (9am - 2pm)* and (8.30 pm to 12.00 am)
Unit 1 C, Basement Parking, Sahara Centre, Al Ittihad Street, Al Nahda Area, Sharjah

Rashidiya Branch

Sat-Thurs (9am - 2pm)
Corner of 33A st and 12th St, Near Al Rashidiya Emarat Petrol Station, Dubai

Mizher Mall Branch

Sat-Thurs (9am - 2pm)* and (8.30 pm to 12.00 am)
Mizher Mall, Al Mizher First Area, Dubai

Dubai Police Academy Branch

Sun-Thu (9am-3pm)
Ground Floor, Emirates NBD Building, next to Dubai Police College Campus, Umm Suquiem Road, Dubai

Hamriya Branch

Sat-Thurs (9am - 2pm)
Ground Floor, Union Cooperative Hyper Market, Hamriya Shopping Complex, Hor Al Anz, Dubai

Motor City Branch

Sat-Thurs (9am - 2pm)
Dubai Motor City, Retail No B5B Mamzer Al Hebiah First Plot 124, No. 647-315

Ras Al Khor Branch

Sat-Thurs (9am - 2pm)
Civil Defense Bldg, Ras Al Khor Fruit & Vegetable Market, Al Aweer, Dubai

Dalma Mall Branch

Sat-Thurs (9am - 2pm)* and (8.30 pm to 12.00 am)
18th St, Dalma Mall, Abu Dhabi

Electra Street Branch

Sat-Thurs (9am - 2pm)
Zayed The Second St, Near Electra Park, Abu Dhabi

Ajman Main Branch

Sat-Thurs (9am - 2pm)
Al Sawan, Sheikh Humaid Street, Ajman

Sharjah Industrial Area Branch

Sat-Thurs (9am - 2pm)
Ground Floor, National Paints Building, Maliha Road, Industrial Area 13, Sharjah – UAE

Tower Branch

Sat-Thurs (9am - 2pm)
Ground Floor, UP Tower Building Next to Emirates Towers, Sheikh Zayed Road, Dubai

Al Twar Branch

Sun-Thu (8am-3pm)
Dubai Airport Free Zone, East Admin Bldg, Ground Floor, Al Twar Area, Al Qusais, Dubai

Dubai Silicon Oasis Branch

Sun-Thurs (9am - 3pm)
Dubai Silicon Management Office, Dubai Silicon Oasis, Dubai – UAE

Bank Street Branch

Sat-Thurs (9am - 2pm)
Ground Floor, Burjuman Shopping Center, Khalid Bin Waleed Street, Bur Dubai, Dubai

Al Karama Branch

Sat-Thurs (9am - 2pm)
Za'abeel Rd, Near General Post Office, Karama, Dubai

Business Bay Branch

Sat-Thurs (9am - 2pm)
Ground Floor, Bldg. # 2, Bay Square, Al Asayel Road, Business Bay , Dubai

Al Barsha Branch

Sat-Thurs (9am – 2pm )
Emirates NBD Building, Al Barsha 2, Dubai – UAE

Green Community Branch

Sat-Thurs (9am - 2pm)
Ground Floor, Market Shopping Center, Green Community, Dubai Investment Park, Dubai

Sharjah Main Branch

Sat-Thurs (9am - 2pm)
Ground Floor, Emirates NBD Building, Immigration Road, Al Qassimia Area, Sharjah

Deerfields Mall Branch

Sat-Thurs (9am - 2pm)* and (8.30 pm to 12.00 am)
Al Bahia, Deerfields Town Square Shopping Centre, Abu Dhabi

Jebel Ali Branch

Sat-Thurs (9am - 2pm)
Jebel Ali Free Zone, Next to CBD and HSBC

Dubai Festival City Branch

Sat-Thurs (9am - 9pm)
Ground Floor, Dubai Festival Mall, IKEA Building, Al Badia, Dubai - UAE

Dragon Mart Branch

Sat-Thurs (10am - 9pm)
Ground Floor, Main Entrance Dragon Mart Complex, Dubai – Hatta Road, International City, Dubai - UAE

Al Qusais Branch

Sat-Thurs (8am - 8pm)
Al Qusais, Damascus Street, Al Maidoor Complex

Al Maktoum Branch

Sat-Thurs (8am - 2pm)
Al Maktoum Road - Deira - Near Clock Tower - Dubai

Mamzar Branch

Sat-Thurs (8am - 2pm)
Al Wuheida St, Mamzar Area, ENBD Building

Al Ras Branch

Sat-Thurs (8am - 2pm)
Deira, Al Ras Street, Al Fardan Building

Deira Branch

Sat-Thurs (8am - 2pm)
Deira, Baniyas Road, Al Bateen Area, ENBD DER Branch

Union Square Branch

Sat-Thurs (8am - 2pm)
Al Maktoum Hospital Road, Deira, Dubai

Karama Shopping Complex Branch

Sat-Thurs (8am - 2pm)
Karama Shopping Complex, Dubai

World Trade Centre Branch

Sat-Thurs (9am - 4pm)
World Trade Centre Branch

Al Satwa Branch

Sat-Thurs (8am - 8pm)
Satwa, Al Badaa Street

Jumeirah Beach Road Branch

Sat-Thurs (8am - 2pm)
Jumeirah Beach Road- Opposite Mercato Mall Jumeirah 1

Ajman Main Branch

Sat-Thurs (8am - 2pm)
Ajman - Al Sawan, Sheikh Humaid Street

Al Taawun Branch

Sat-Thurs (8am - 2pm)
Tawoun-3, Al Tawoun Street, Tiger Building

Al Souk Branch

Sat-Thurs (8am - 2pm)
Bur Dubai, Al Falah Road, Souk

Mankhool Branch

Sat-Thurs (8am - 2pm)
Nashwan Building, Al Mankhool Rd, Dubai - UAE

Al Faheedi Branch

Sat-Thurs (8am - 2pm)
Al Fahidi St, Bur Dubai, Dubai - UAE

Al Mizhar Branch

Sat-Thurs (8am - 2pm)
Emirates Cooperative Society, Mizher Area, Al Qusais, Dubai - UAE

Tourist Club Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Al Balooshi Tower, Zayed The Second St, Abu Dhabi - UAE

Al Najdah Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Al Wathba Tower, Al Najdah, Abu Dhabi - UAE

Musaffah Branch

Sat-Thurs (8am - 2pm)
Mussafah Street, Industrial Area, Abu Dhabi - UAE

Al Muroor Branch

Sat-Thurs (8am - 2pm)
New Airport Road, Muroor, Abu Dhabi - UAE

Al Wahda Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Al Wahda Office Tower, Hazza Bin Zayed, Abu Dhabi - UAE

Bawabt Al Sharq Mall Branch

Sat-Thurs (10am - 4pm)
Ground Floor, Bawabat Al Sharq Mall, Baniyas Road, Abu Dhabi - UAE

Al Ain Mall Branch

Sat-Thurs (8am - 2pm)
Opp Al Ain Mall, Othman Bin Affan St., Al Ain - UAE

Hatta Branch

Sat-Thurs (8am - 2pm)
Emirates NBD Building, Al Awir, Oman-Hatta Highway, Dubai - UAE

Dubai Courts Branch

Sun-Thurs (7:30am - 2:30pm)
Ground Floor, Dubai Courts, Riyadh Road, Dubai - UAE

RAK Mall Branch

Sat-Thurs (10am - 9pm)
Ground Floor, RAK Mall, Khuzzam Road, Ras Al Khaimah - UAE

Sharjah Airport Branch

Sat-Thurs (8am - 8pm)
First Floor, Departures Area, Sharjah International Airport, Sharjah - UAE

Umm Al Quwain Branch

Sat-Thurs (8am - 2pm)
King Faisal Road, Al Raas B, Umm Al Quwain, Near Umm Al Quwain Hospital, Umm Al Quwain - UAE

Samnan Branch

Sat-Thurs (8am - 2pm)
Ground Floor, Sheikh Al Qassimi Building, Sheikh Zayed Road, Near Al Qassimi Hospital, Samnan Sharjah, Sharjah - UAE

Al Awir Branch

Sat-Thurs (8am - 2pm)
Emirates NBD Building, Al Aweer Area, Oman-Hatta Road, Dubai - UAE

Al Nasseriah Branch

Sat-Thurs (10am - 9pm)
Ground Floor, My City Center Al Nasseriya Area, Sharjah - UAE

Fujairah Main Branch

Sat-Thurs (8am - 2pm)
Sheikh Hamad Bin Abdullah Street, Town Centre 3, Fujairah,Opposite Al Diar Siji Hotel, Fujairah - UAE

Ras Al Khaimah Main Branch

Sat-Thurs (8am - 2pm)
Al Muntasir Road, Al Mamourah Road Intersection, Ras Al-Khaimah - UAE

Nad Al Shiba Branch

Sat-Thurs (8am - 2pm)
Dubai-Al Ain Highway, Next to EPPCO Petrol Station, Dubai - UAE

Matajer Al Gouz Branch

Sat-Thurs (10am - 9pm)
Ground Floor, Matajer Al Qouz Mall, Al Quoz area, Sharjah.

Ras Al Khaimah Corniche Branch

Sat-Thurs (8am - 2pm)
Yousef Obaid Al Neaimi Building, Corniche Street, Ras Al-Khaimah, - UAE

Jafza One Branch , Jebel Ali , Dubai

Sun-Thurs (9am - 4pm)
JAFZA One Building 4th Floor, Jebel Ali, Dubai – UAE

Dubai Design District Branch

Sat-Thurs (9am - 9pm)
R01 Bldg 1-B, Dubai Design District, Dubai UAE

International Toll Free Numbers

Country	Phone number*
Argentina	0800 666 0026
Australia	1800 098 231
Austria	0800 293 724
Bahamas	1800 389 0523
Belgium	0800 77 228
Brazil (from landline)	0800 892 3560
Brazil (from mobile)	0055 21 3956 9200
Bulgaria	800 116 1169
Czech Republic	800 143 722
Chile	123 0020 7887
China (North)	10 800 712 2683
China (South)	10 800 441 1345
Costa Rica	800 015 0605
Croatia	0800 223 179
Cyprus	800 96 361
Denmark	808 84 857
Dominican Republic	1888 156 1388
Estonia	800 011 1359
Finland	0800 918 279
France	0800 916 940
Germany	0800 181 4595
Greece	00800 4413 1532
Hong Kong	800 966 321
Hungary	0680 018 878
Iceland	800 98 78
India	000800 100 7960
Indonesia	1 803 0441 1368
Ireland	1800 535 564
Israel	180 943 1521
Italy	800 789 525
Japan	00531 780 221
Latvia	800 03 736
Lithuania	880 031 068
Luxembourg	800 28 166
Malaysia	1800 814 933
Mexico	01800 123 3480
Monaco	800 93 677
Netherlands	0800 023 3935
New Zealand	0800 444 691
Norway	800 14 326
Philippines	1800 1442 0143
Poland	00800 441 2460
Portugal	800 880 501
Puerto Rico	1 877 465 0085
Russia	810 800 2500 2044
Singapore	800 441 1379
Saudi Arabia	800 844 2790
Slovakia	800 001 684
South Africa	0800 982 674
South Korea	00798 4434 1279
Spain	900 958 973
Sweden	020 796 949
Switzerland	0800 834 918
Taiwan	0080 104 4292
Thailand	001800 442 212
Trinidad & Tobago	1 800 203 0194
Turkey	00800 4463 2089
United Kingdom	0800 056 0572
Uruguay	000 413 598 3672
USA / Canada	1 877 465 0085
Venezuela	800 100 8565

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Union Square Branch

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Jumeirah Beach Road Branch

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