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GlobalCash Card
Whether it is for work or leisure, travelling is a time to explore new avenues and aspirations. With your new Emirates NBD GlobalCash Card, leave all your currency worries at home. With a choice of 15 widely-used Currencies and Chip & PIN protection, it is set to become your favorite travelling companion.
Load your Card with any, some, or all of the Currencies which are on offer at the time.
You’ll always know how much you have available to spend.
Manage your Card at any time through multiple channels – Emirates NBD Online Banking, GlobalCash Mobile App, Automated phone response services, etc.
Reload cash through Emirates NBD Branches, Cash Deposit Machines or via linked account on Online Banking.
Access to over 2.1 million ATMs worldwide that display the MasterCard® Acceptance Mark.
Secure with Chip & PIN technology as well as 3-D Secure for internet transactions.
The card always knows the right currency to use, wherever you are in the world. Just make sure you load the correct available currency for your destination. The flexibility of GlobalCash Card means that if you have more than one currency loaded, the card will automatically first utilize the remaining balance in the local currency then select the next available currency according to the predetermined default order of priority listed below
The currency ‘Order of Priority’ is:
S.no | Currency | S.no | Currency | S.no | Currency |
---|---|---|---|---|---|
1 | AED - UAE Dirhams | 6 | CAD - Canadian Dollars | 11 | TRY - Turkish Lira |
2 | USD - US Dollars | 7 | INR - Indian Rupees | 12 | THB - Thai Baht |
3 | GBP - British Pounds | 8 | SAR - Saudi Riyal | 13 | LKR – Sri Lankan Rupees |
4 | EUR – Euros | 9 | PHP - Philippines Pesos | 14 | CHF – Swiss Francs |
5 | AUD - Australian Dollars | 10 | ZAR - South African Rand | 15 | PKR - Pakistani Rupees |
Manage your curriencies, check available balance, view transaction history and more
What would you like to do with your GlobalCash Card? | Online Banking |
My Account via emiratesnbd.com/globalcash | GlobalCash Mobile App |
Automated Phone Response Services |
Branch | Emirates NBD Cash Deposit Machines(CDMs) |
---|---|---|---|---|---|---|
Check available balance in each currency | ? | ? | ? | ? | ||
View your transaction history | ? | ? | ? | |||
Move money from one currency to another | ? | ? | ? | |||
Load currencies using linked bank accounts | ? | |||||
Load or unload currencies using cash or linked accounts | ? | |||||
Request card closure or replacement | ? | |||||
Change your secret card PIN | ? | |||||
Get details of most recent transactions | ? | |||||
Deposit cash in UAE Dirhams to load the card | ? |
Emirates NBD has partnered with MasterCard international to bring you the prepaid card. Hence, you are not dependent on your bank in case of an emergency. You have 24/7 Global Emergency Assistance and your card can be replaced and sent to your travel destination as well as emergency cash that can be made available in minutes.
It’s safe, versatile, and it’s a global card. You could choose your preferred currency for transactions which saves any exchange loss.
Emirates NBD customers can apply for the GlobalCash Card at select UAE branches and Emirates NBD Online Banking
Customers can load up to 15 currencies including AED in the following order (AED, USD, GBP, EUR, AUD, CAD, INR, SAR, PHP, ZAR, TRY, THB, LKR, CHF, and PKR)
No, the Card is already active once issued.
Emirates NBD has partnered with MasterCard international to bring you the prepaid card. Hence, you are not dependent on your bank in case of an emergency. You have 24/7 Global Emergency Assistance and your card can be replaced and sent to your travel destination as well as emergency cash that can be made available in minutes.
It’s safe, versatile, and it’s a global card. You could choose your preferred currency for transactions which saves any exchange loss.
Emirates NBD customers can apply for the GlobalCash Card at select UAE branches and Emirates NBD Online Banking
Customers can load up to 15 currencies including AED in the following order (AED, USD, GBP, EUR, AUD, CAD, INR, SAR, PHP, ZAR, TRY, THB, LKR, CHF, and PKR)
No, the Card is already active once issued.
You can use this Card wherever the MasterCard is accepted, to withdraw cash, POS transactions at merchants and online shopping.
Yes. Cardholders can load different currencies onto the GlobalCash depending on where they are going. The card is reloadable, so they can use it for all their trips.
GlobalCash is a chip and PIN protected prepaid MasterCard® currency card. Cardholders can load up to 15 currencies onto it in advance and then use it in millions of ATMs worldwide displaying the MasterCard Acceptance mark to access their money quickly and safely. Cardholders can also pay for goods and services at merchants, wherever MasterCard is accepted.
Yes, you can change the PIN on your Card anytime by calling our 24-hour Customer Service. Our telephone numbers are 8000 440628(within UAE) or +44 207 6499404 (if overseas).
The secondary Card can be obtained only along with the Primary Card as an add-on Card and not later. Both the primary Card and the secondary Card can be used concurrently. You can choose to use the secondary Card in the event that the primary Card is lost or stolen. Please remember that in case your primary (and or secondary) Card lost, misused or stolen, contact our 24-hour Customer Service immediately. If you choose not to use your secondary Card, you must keep the secondary Card and PIN in a safe place and must not give the Card to anyone else. If you do happen to use your secondary Card and PIN instead of the primary Card, you will not de-activate or cancel the primary Card.
You can use ATMs, Emirates NBD Online Banking, GlobalCash Mobile App and My Account page to view the Card balance.
All currency balances will be displayed. However, the total balance will be displayed in UAE AED
You need to contact our 24-hour Customer Service immediately and they will explain your options for Replacement Cards and emergency cash on 8000 440628 (within UAE) or +44 207 6499404 (if overseas).
This should only happen if MasterCard® is not accepted at that location; you are shopping in a restricted country; you don’t have enough money on the Card to cover the purchase or the merchant does not accept prepaid Cards (eg. a cruise company). If the merchant supports, you can always use what money you have on your GlobalCash Card to make a partial payment and then use another form of payment acceptable to the merchant for the remainder of the purchase. Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount before they will authorize the payment.
If an ATM screen or merchant prompts you to choose ‘which account’, you should select the ‘Credit’ option.
Emirates NBD will charge you overseas ATM usage fees for making withdrawals but not for balance enquiries at ATMs displaying the MasterCard® Acceptance Mark. There are no charges for point of sale purchase transactions except for cash transactions.
A pre-authorisation is a hold over funds on your Card. A merchant such as a hotel or car hire company may estimate the cost of your bill and ask you to use a Card as guarantee. The merchant will then put a hold over the pre-authorised amount which you’ll not be able to use to make transactions. Pre-authorisation can last for up to 30 days. Emirates NBD does not recommend that you to use your GlobalCash Card for pre-authorisation. You can of course use your GlobalCash Card to settle your ?nal bill.
Some merchants and ATM operators abroad give you the choice of paying in either local currency or your home currency (UAE Dirhams). If you choose to do your transaction in your home currency, this will result in the retailer or ATM operator levying an additional foreign exchange transaction fee on you as the Card will seek to transact in UAE Dirhams rather than the local currency.
If given the option, ALWAYS choose to pay in local currency e.g. in Paris choose Euros, in India choose Indian Rupees – this will ensure you are not charged an additional foreign exchange transaction fee by the merchant or ATM operator.
If you have any queries about your GlobalCash Card balances or you notice an unauthorised transaction, please notify our 24-hour Customer Service immediately by calling us at 8000 440 628 (within UAE) or +44 207 649 9404(if overseas).
If you have a problem using Emirates NBD Online Banking, ATMs and CDMs call Emirates NBD Helpline at +971 800 100.
Call the MasterCard emergency hotline mentioned on the card to block the existing card and request for an emergency replacement.
You could reload the Card with the required amount and use it.
The MasterCard® foreign exchange rate is set by MasterCard®, and is applied to the purchase or withdrawal amount and to any applicable fees. The rate varies from time to time.
Emirates NBD sets the foreign exchange rate (plus a margin determined by us), which varies from time to time.
If you have the right currency already loaded onto the Card, and sufficient funds to complete the transaction on the Card, when you make a purchase or withdrawal you won’t pay any cross currency conversion or foreign exchange rate fees.
®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
YES
Customer can load & reload as many times during the day but the maximum value that can be loaded on the card per day is AED80,000 & the max value the card hold at any point in time is AED 40K
Yes, but only up to the maximum allowed limit
You could use multiple channels to load your GloabalCash Card:
ATM Balance Enquiry is free.
In some overseas locations, merchants/banks can provide cash over the counter like Cash advance on credit cards – since this is a prepaid card no interest can be charged but the said fee will be applicable.
The Card is valid for 5 years as per expiry date printed on the card.
No. However, inactivity fee will be levied in the fifth month.
Yes you can
The MasterCard® foreign exchange rate and Emirates NBD foreign currency conversion fee apply when:
If you have the right currency already loaded onto the card, and sufficient funds to complete the transaction on the card, when you make a purchase or withdrawal you won’t pay any cross currency conversion or foreign exchange rate fees.
®MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
In addition to the currency exchange rates, the following fees and charges apply to GlobalCash Card. Fees and charges are subject to variation in accordance with the Terms and Conditions. Individual merchants or ATM operators may charge additional fees.
Fees | Cardholder Charge |
---|---|
Card Issuance fee | AED 30 |
Secondary card issuance fee | AED 30 |
Card Reload fee | Free |
Domestic ATM cash withdrawal fee | AED 2 |
International ATM cash withdrawal fee | AED 10 (or foreign currency equivalent) |
POS transaction fee | Free |
Card inactivity fee | AED 15 per month (Charged after 5 consecutive months of inactivity) |
Shortfall fee | AED 50 |
Over the counter cash advance fee | AED 50 |
Card Unload fee | AED 15 |
Card Replacement fee | AED 30 |
Foreign currency transaction fee (This fee is charged in addition to the standard processing fee charged by MasterCard International when a cardholder conducts a transaction in a currency that is different to the currency of the purse being debited) |
1.84% |
Purse to purse transfer fee | 2.5% |
ATM balance enquiry fee | Free |
Type of Limit | Value (in AED Equivalent) |
---|---|
Daily ATM cash withdrawal limit | AED 40,000 |
Daily POS purchase limit | AED 80,000 |
Daily cash over the counter limit | AED 10,000 |
Minimum load/reload amount | AED 500 |
Maximum total currency balance allowed on the card | AED 40,000 |
Maximum aggregate load amount in any 12 months | AED 250,000 |
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Note: 8 am – 7 pm on the last working day of the month.
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Cash Withdrawal; Bill Payments
Al Wahda Street, Sharjah - United Arab Emirates
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Ground Floor, Al Neem Building, Shaikh Khalifa street , Abu Dhabi
For Cash Services 24 hours a Day, 7 Days a week
For all other customer services: Saturday to Thursday 8:00 am to 8:00 pm
Dubai Airport Terminal 3 Departure, Airport Rd, Dubai
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Level P, Dubai Marina Mall, Sheikh Zayed Road, Dubai
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Ground Floor, Spinneys Al Wasl Branch, Umm Suquiem Road, Dubai
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CNBC Building 7, Dubai Media City, Dubai
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Ground Floor, Grosvenor Business Tower, TECOM C, Dubai Media City, Dubai
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Umm Suqueim 3, Opposite Jumeira Beach Hotel, Jumeira Road, Dubai
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Entrance 4, Level One, Mall Of The Emirates, Al Barsha, Dubai
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Emirates NBD Building, Hor Al Anz Road, Dubai
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Al Ittihad Rd, Next To Dubai Police Head Quarters, Dubai
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Unit 1 C, Basement Parking, Sahara Centre, Al Ittihad Street, Al Nahda Area, Sharjah
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Corner of 33A st and 12th St, Near Al Rashidiya Emarat Petrol Station, Dubai
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Dubai Motor City, Retail No B5B Mamzer Al Hebiah First Plot 124, No. 647-315
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Civil Defense Bldg, Ras Al Khor Fruit & Vegetable Market, Al Aweer, Dubai
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18th St, Dalma Mall, Abu Dhabi
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Zayed The Second St, Near Electra Park, Abu Dhabi
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Al Sawan, Sheikh Humaid Street, Ajman
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Ground Floor, National Paints Building, Maliha Road, Industrial Area 13, Sharjah – UAE
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Dubai Airport Free Zone, East Admin Bldg, Ground Floor, Al Twar Area, Al Qusais, Dubai
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Dubai Silicon Management Office, Dubai Silicon Oasis, Dubai – UAE
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Ground Floor, Burjuman Shopping Center, Khalid Bin Waleed Street, Bur Dubai, Dubai
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Za'abeel Rd, Near General Post Office, Karama, Dubai
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Ground Floor, Bldg. # 2, Bay Square, Al Asayel Road, Business Bay , Dubai
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Emirates NBD Building, Al Barsha 2, Dubai – UAE
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Ground Floor, Market Shopping Center, Green Community, Dubai Investment Park, Dubai
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Ground Floor, Emirates NBD Building, Immigration Road, Al Qassimia Area, Sharjah
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Al Bahia, Deerfields Town Square Shopping Centre, Abu Dhabi
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Jebel Ali Free Zone, Next to CBD and HSBC
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Ground Floor, Dubai Festival Mall, IKEA Building, Al Badia, Dubai - UAE
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Ground Floor, Main Entrance Dragon Mart Complex, Dubai – Hatta Road, International City, Dubai - UAE
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Al Qusais, Damascus Street, Al Maidoor Complex
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Al Wuheida St, Mamzar Area, ENBD Building
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Al Maktoum Hospital Road, Deira, Dubai
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Karama Shopping Complex, Dubai
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World Trade Centre Branch
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Satwa, Al Badaa Street
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Jumeirah Beach Road- Opposite Mercato Mall Jumeirah 1
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Ajman - Al Sawan, Sheikh Humaid Street
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Tawoun-3, Al Tawoun Street, Tiger Building
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Bur Dubai, Al Falah Road, Souk
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Nashwan Building, Al Mankhool Rd, Dubai - UAE
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Al Fahidi St, Bur Dubai, Dubai - UAE
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Emirates Cooperative Society, Mizher Area, Al Qusais, Dubai - UAE
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Ground Floor, Al Balooshi Tower, Zayed The Second St, Abu Dhabi - UAE
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New Airport Road, Muroor, Abu Dhabi - UAE
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Ground Floor, Al Wahda Office Tower, Hazza Bin Zayed, Abu Dhabi - UAE
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Ground Floor, RAK Mall, Khuzzam Road, Ras Al Khaimah - UAE
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Dubai-Al Ain Highway, Next to EPPCO Petrol Station, Dubai - UAE
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Yousef Obaid Al Neaimi Building, Corniche Street, Ras Al-Khaimah, - UAE
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JAFZA One Building 4th Floor, Jebel Ali, Dubai – UAE
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Country | Phone number* |
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Argentina | 0800 666 0026 |
Australia | 1800 098 231 |
Austria | 0800 293 724 |
Bahamas | 1800 389 0523 |
Belgium | 0800 77 228 |
Brazil (from landline) | 0800 892 3560 |
Brazil (from mobile) | 0055 21 3956 9200 |
Bulgaria | 800 116 1169 |
Czech Republic | 800 143 722 |
Chile | 123 0020 7887 |
China (North) | 10 800 712 2683 |
China (South) | 10 800 441 1345 |
Costa Rica | 800 015 0605 |
Croatia | 0800 223 179 |
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Dominican Republic | 1888 156 1388 |
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Portugal | 800 880 501 |
Puerto Rico | 1 877 465 0085 |
Russia | 810 800 2500 2044 |
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Spain | 900 958 973 |
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Switzerland | 0800 834 918 |
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Thailand | 001800 442 212 |
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