• How can I open a new account with Emirates NBD, which App do I need to download?

  You can open a new account instantly by downloading the Emirates NBD Mobile Banking App from App Store or Google Play using your smartphone at a comfort of your home and select "I am a new customer" option.

• Can I open an account using Emirates NBD Mobile Banking App?

  If you are a salaried individual residing in the UAE, download the Emirates NBD Mobile Banking App to open an account for the first time with Emirates NBD.

  Please ensure:
  

  •        You are the age of 18 years and above
  •        You have an active UAE mobile number
  •       You have your original Passport and Emirates ID with you while opening the account
  •        Your salary is AED 5,000/- and above
  •      This must be your first relationship with Emirates NBD (i.e. no previous Current or Savings Account, Credit Card or Loan).

• My smartphone is showing as incompatible upon downloading the Emirates NBD Mobile Banking App, what should I do?

  Emirates NBD Mobile Banking App is available for Android 5 or iOS 10.3 and above versions.

  • To know your Android version Go to Settings --> About phone --> Software information --> Android version
  • To know your iOS version Go to Settings --> General --> About --> Software Version
• What is the difference between Emirates NBD Mobile Account and Liv. Account?

  Emirates NBD Mobile Account is a full-fledged bank account with Cheque book facility, 24/7 access to Emirates NBD Call Center and access to any Emirates NBD branches.

  Customers can also enrich their portfolio by adding products like Credit Cards, Personal Loan, Auto Loan, Home Loan, Investment Accounts and Insurance.

  On the other hand, Liv. Account is a digital-only lifestyle bank that offers savings account currently.

• I already have a Liv. Account can I still open an account with Emirates NBD using the Emirates NBD Mobile Banking App?

  Yes, even if you have a Liv. Account you can still open an account with Emirates NBD by downloading our Mobile Banking App.

  Please note that the Apps for Liv. and Emirates NBD accounts are different.

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• How can I open a new account with Emirates NBD, which App do I need to download?

  You can open a new account instantly by downloading the Emirates NBD Mobile Banking App from App Store or Google Play using your smartphone at a comfort of your home and select "I am a new customer" option.

• Can I open an account using Emirates NBD Mobile Banking App?

  If you are a salaried individual residing in the UAE, download the Emirates NBD Mobile Banking App to open an account for the first time with Emirates NBD.

  Please ensure:
  

  •        You are the age of 18 years and above
  •        You have an active UAE mobile number
  •       You have your original Passport and Emirates ID with you while opening the account
  •        Your salary is AED 5,000/- and above
  •      This must be your first relationship with Emirates NBD (i.e. no previous Current or Savings Account, Credit Card or Loan).

• My smartphone is showing as incompatible upon downloading the Emirates NBD Mobile Banking App, what should I do?

  Emirates NBD Mobile Banking App is available for Android 5 or iOS 10.3 and above versions.

  • To know your Android version Go to Settings --> About phone --> Software information --> Android version
  • To know your iOS version Go to Settings --> General --> About --> Software Version
• What is the difference between Emirates NBD Mobile Account and Liv. Account?

  Emirates NBD Mobile Account is a full-fledged bank account with Cheque book facility, 24/7 access to Emirates NBD Call Center and access to any Emirates NBD branches.

  Customers can also enrich their portfolio by adding products like Credit Cards, Personal Loan, Auto Loan, Home Loan, Investment Accounts and Insurance.

  On the other hand, Liv. Account is a digital-only lifestyle bank that offers savings account currently.

• I already have a Liv. Account can I still open an account with Emirates NBD using the Emirates NBD Mobile Banking App?

  Yes, even if you have a Liv. Account you can still open an account with Emirates NBD by downloading our Mobile Banking App.

  Please note that the Apps for Liv. and Emirates NBD accounts are different.

• Can I upload my documents later if I do not have them readily available during account opening?

  Yes, you can sign up and create a temporary digital banking profile using mobile number, e-mail address and a secure password. Afterwards, you can log in anytime to the Emirates NBD Mobile Banking App using your e-mail address as your user ID and password to resume the account opening journey. The App allows you to save your progress anytime during the journey and come back again later to complete.

• What are the steps to open the Emirates NBD Mobile Account?

  Your account can be opened through the Mobile Banking App within a few minutes, generally between 5-12 minutes. Please follow the on-screen instructions to open the account. We will request you to take a selfie. Please ensure you have your valid Passport and Emirates ID handy with you.

• How should I take my selfie?

  Please make sure you take a proper selfie by placing your full face in the selfie frame. You will need to blink once and the App will auto capture your selfie. Avoid incomplete frames, dark places and remove your glasses while taking the selfie.

  

• How should I upload my documents?

  You can upload your documents by scanning your valid original Passport and Emirates ID. You need to scan the first page of your Passport by fitting the documents inside the frame while scanning. Please make sure that your Emirates ID is active and valid and scan front and back side. Always avoid bright light on while scanning original documents.

  

• Are there any fees or additional charges for Mobile Account opening?

  Mobile Account opening is completely free and there are no additional fees or charges associated.

• What type of accounts can I open using the Emirates NBD Mobile Banking App?

  You can open a Current and Standard Savings Account using the Emirates NBD Mobile Banking App in AED currency only.

• Can I apply for a Credit Card also?

  Yes, you can request for a Credit Card also along with the account opening and your request will be addressed to the relevant team within Emirates NBD. An Emirates NBD representative will contact you within the next 48 hours to proceed with the Credit Card Application.

• What is the minimum balance that I need to maintain in the account?

  Zero minimum balance required, if your salary is transferred to Emirates NBD. In case your salary is not transferred to Emirates NBD, then a minimum monthly average balance of AED 3,000/- is required to be maintained.

• Will my account be opened immediately?

  In most cases, the account will be opened instantly and you will receive your Account Number. In cases when your Application might need additional review, you will either receive a notification within 24 hours or an Emirates NBD representative will get in touch with you for additional documents.

• How do I know if my account has been opened?

  You will receive a welcome SMS and e-mail from Emirates NBD with the account details once your account is opened. This will contain your Account Name, Account Number, IBAN and SWIFT code.

• Once my account is opened, how soon can I start using it?

  You can start receiving credits up to AED 5000/- immediately through inward funds transfer or deposits through Cash Deposit Machine. However, you will be temporarily restricted to withdraw funds till your Welcome Pack is delivered to you within two working days. Once you receive your Welcome Pack, activate your Debit Card to disable the limit and start using your account as you require.

• What is the 'invite code' on the App? Can I refer my friends as well?

  Invite your family and friends to open an account by simply sharing your unique 'invite code'. They can download the Emirates NBD Mobile Banking App and start the journey of account opening, and they can enter your invite code in the 'Invite code' screen.

• Where can I find my 'Referral code' or 'Invite code' after my account is opened?

  You can start inviting your family and friends as soon as your account is opened from the Emirates NBD Mobile Banking App by following the below steps:

  • Log in to the Emirates NBD Mobile Banking App and go to My Profile by tapping on your image and name on the top of the dashboard screen
  • Tap on 'Tell a friend'
  • Select one of the options available for sharing

  

• Can self-employed individuals open an account using the Emirates NBD Mobile Banking App?

  Currently self-employed individuals are not allowed to open an account using the Emirates NBD Mobile Banking App.

• When will I receive the Welcome Pack with my Debit Card?

  You will be contacted by the courier service within 1-2 working days of account opening to deliver your Welcome Pack. The Welcome Pack will contain your Debit Card and Cheque book (if you have requested those upon your account opening). Please keep your original Emirates ID handy as it would be needed for verification during the delivery process.

• Courier representative did not handover the Welcome Pack to me, what shall I do?

  In cases wherein courier is not able to verify your identity using your original Emirates ID, you will need to visit any of the nearest Emirates NBD Branches to be physically verified by the branch staff. You will need to show your original Passport or Emirates ID to the branch representative for verification.

• How will Emirates NBD Mobile Account opening App take my signature?

  Your signature will be taken at the time of the Welcome Pack delivery by the courier representative