Frequently Asked Questions

• What is e-Statement?

  e-Statement is an electronic version of your banking statement. This statement is delivered to you on your email address in the same frequency of your paper statement. You can view, save or print your statement right from your computer.

• What are the benefits of registering for e-Statements?
  • e-Statements give you the convenience to receive and view your Account statements at anytime and from anywhere. You can also save your e-Statements, and print them at your convenience.
  • Eco-Friendly: E-Statements save papers, ultimately saving trees!
  • E-Statements ensure timely delivery of your statements. No more waiting for your mail to arrive.
  • It's secure; your e-Statement will not be lost or stolen in the mail.
• Am I eligible to subscribe to e-Statements?

  Any Emirates NBD customer holding an active account can subscribe to e-Statements.

• How do I register for e-Statements?

  All our existing customers registered for online banking are subscribed for e-Statement by default, for new customers they can select either e-statement or paper statement or both at the time of opening the account.

  Customer can subscribe for e-Statement also by calling Customer Service Centre on 600 54 0000 or by submitting a request at the branch.

  For joint accounts, the request must be signed by both the account holders at the branch, if the mode of operation is stated as "AND".

• How secure is Emirates NBD Mobile Banking Application?

  Emirates NBD Mobile Banking application is secure and enables a more convenient and speedy way to transact using your mobile while on the move Emirates NBD Mobile Banking can be accessed using a registered online banking user ID and password The User name and password are not stored on the handset In case of entering your password incorrectly 3 times the application will be disabled The session will be logged off automatically if it is inactive for 3 minutes

• Is my e-Statement secure?

  Your e-Statement is delivered to the email address you specify. It is in fact, more secure than your paper statement as only you have the access to your email account.

• How frequently will I receive my e-Statements?

  e-Statement has the same frequency of your paper statement.

• How will I get my e-Statement?

  Your e-Statement will be sent in PDF format to your registered email address in our records.

• Is my e-Statement password protected?

  Yes, the e-Statement is password protected, and the password is the primary CIF ID. The CIF ID is the middle 8 digits of your account number. If you do not know your CIF ID, please call our Customer Service Centre on 600 54 0000.

• How can I change my subscription email address?

  You can change your E-mail address by signing on to your Online Banking and modifying it under Profile option or by submitting a written request at your Emirates NBD branch.

• Can I have my e-Statements sent to two different email addresses?

  No, e-Statements will be sent to your preferred email addresses registered in our records.

• I am trying to enter the password to open my e-Statement, but I am getting message that the password is incorrect?

  Possible reasons are:

  • Typing error of the password or adding space at the end of the CIF number.
  • Customer is not aware of his correct CIF id
  • Customer might have multiple accounts with different CIF and is typing the CIF of the other account
• Will my e-Statements look the same as my paper statement?

  Yes, your e-Statements will have the same look and feel of your paper statement, but your account number and your address will be masked for your own security.

• Can I print my e-Statement?

  Yes. If your computer has access to a printer, you may print any e-Statement file from the Adobe® Acrobat® Reader® software by selecting the printer icon in the tool bar at the top of the page. Or, choose the "File" menu in the upper-left hand corner of the screen and select "Print." You may print the entire statement or choose to print a specific page.

• Do I need additional software to view e-Statements?

  You require Adobe Acrobat Reader version 6.0 or above. If you do not have Acrobat Reader on your computer, please download version 6.0 or above of the free software from the Adobe website.

• Is there a charge for e-Statements?

  No, e-Statements are free.

• How do I cancel my e-Statements?

  You can switch back to the paper version of your statement at any time by calling Customer Service Centre on 600540000 or by visiting any Emirates NBD branch.

• Can I subscribe for both e-Statement and paper statement?

  Yes, you need to submit a written request at any Emirates NBD branch.

• What if I haven't received my e-Statements or the details in my e-Statement are incorrect?

  Please notify us of any discrepancies immediately by calling our 24 hours Customer Service Centre on 600 54 0000.

• I have several accounts with Emirates NBD - do I need to enroll each separately?

  Yes, customer can subscribe for e-Statement by calling Customer Service Centre on 600 54 0000 or by submitting a request at the branch.

• Can I enroll and view e-Statements for all of my accounts?

  e-Statements are available for both checking and savings accounts.

• Can I view e-Statement on Ipad, Android and Iphone?

  Yes as long as Acrobat reader is installed on the handheld.